Restore ARD Admin to Version 3.6.2

Some of the problems noted in this forum and in the mailing list for ARD have resulted in my desire to 'back-up' to a previous version.
After trying 1. delete the Remote Desktop app, download 3.6.1 & 3.6.2, I found the installer to say 'unable to install on any disk'. 2. Undeleted Remote Desktop, and tried installer, to which the response was, 'this app must be installed via the App Store'.
Please supply the steps necessary to do this.
Running OSX 10.9 and ARD 3.7

ftp://ftp.mozilla.org/pub/firefox/releases/3.6.2/win32/en-US/

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Mountain Lion, ARD Admin, and Screen Share Issue

We recently upgraded one of our Labs to OSX 10.8.2. The guy who teachs in that Lab then brought to my attention that he can no longer share his screen with computers in the Lab which are not logged in. If the machine is sitting at the Login screen he cannot share to them until after the students login. Control works fine through ARD, but not sharing. All clients have ARD version 3.6.2 installed. ARD Admin is version 3.6.1 and I can replicate in other buildings/locations.
Attempts to share with a 10.8.2 machine (one or many) which don't have anyone logged in will by all indications in ARD look like the sharing is happening on the Administrator machine, but you can visually see the screen is still sitting at the login prompt. The display on the machine to be controlled flashes for a second when the Admin clicks Share and it flashes again when the Admin unshares their screen. The same test run against a 10.6.8 client(still have a group in th next lab over) doesn't have the same problem.
My initial thought was this may be some sort of feature, but I don't see any where to turn it off. I've searched around, but I don't think I'm searching with the right terms for this issue. Any thoughts?

I've never been able to share my screen to computers that no one was logged in on; and i've been using ARD sense Mac OS X 10.4. I'm not saying it hasn't been possible; I've just never been able to get a computer to do that.
My work around is use send unix command as user root. I have a unix script that basicaly triggures and applescript to type a user / pass to login of a generic account. it takes about a minute to run. and if some one is logged in, it dosen't do any thing to that computer.
Heck it can even be set to be the default send unix command. so all the the user has to do is select all computers, click send unix, and click send.
Some thing like this:
if [[ "$(who | grep console)" == "" ]]; then osascript -e '
tell application "System Events"
keystroke return
keystroke "a" using command down
keystroke "PASSWORD"
keystroke tab
keystorke "a" using command down
keystroke "USERNAME"
keystroke return
keystroke return
keystroke return
end tell';
fi

Downgrade App store bought version of ARD admin?

I bought ARD admin 3.5.3 via the App Store a while back to control computers at work from home on my Macbook Pro 17 inch late 20122 occasionally and it worked great.
Following the 3.6.1 upgrade, all attempts to connect to any computer at work crash the Netgear incoming broadband router. This is with the ports mapped to various single macs to control, mostly running Snow Leopard.
I wanted to downgrade to 3.5.3 and followed the tip here exactly
https://discussions.apple.com/message/20292728#20292728
But since this is from a support/download version of the Admin tool, it asks for the serial again, which I never received as it was an App store purchase.
I can only now re-install 3.6.1 from the App Store.
Does anyone know a way of getting the older version from the App Store? Maybe I'm missing a very obvious trick here (like a "Legacy versions" button?).
Many thanks in advance
James

I have a similar issue - I have 3 copies of ARD 3.6.1 running perfectly on Lion systems - but also one "old" PPC Tiger system which detect as running ARD 2.2 (though I never actually installed 2.2 I assume it built into Tiger). I think ARD 3.4 is compatible with Tiger but wonder if anyone has got thise to work somehow as I also don't have relevant serial numbers.
Fortunatly remote access does work to the Tiger system but some of the other function don't work (e.g. remote package install).
Regards,
Shawn

ARD Admin 3.2 on 10.5 no longer connects to 10.4

I used to be able to connect to my grandmother's computer over the internet using ARD Admin. But ever since upgrading to Leopard and ARD Admin 3.2, I have been unable to connect to her machine. The last time I was at her place I updated Tiger to the latest version, I updated her ARD client to the most recent version for Tiger (I believe it's 2.x but I'm not sure). I've done everything I can think of to make this work and it won't work.
She has an old PowerMac G4 and it can not be updated to Leopard.
Like I said, it used to work just fine. The only changes were on my machine. Any help would be greatly appreciated as I'm her only form of help and giving her tech support over the phone is difficult and frustrating for her.

Hi
Yes I can confirm its working for me. Leopard Client or Tiger Client connecting and controlling Tiger Server fine. I can also connect and control 10.5 Server using ARD with 10.4 Client. I've seen a similar problem to yours at one site when using 10.5 or 10.4 Client to connect to 10.5 Server. This has never worked although everything is setup the same as per other sites. Like you I can ping, see the server in the list and even connect. The problem shows itself in two ways. I connect but get a black screen and nothng else. Other times I get what you get.
I don't think its a router problem because the same router is used at other sites without the problem. This one site's ISP is one that I've not come across before (ie: not one of the 'mainstream' ones). I've not had chance to investigate but perhaps it may be a problem with them? I am clutching at straws with this theory though.
When you upgraded to Leopard did it coincide with an ISP change?
Tony

ARD Admin with MacIntel

Currently using ARD 2.2 im not able to use the application (Admin version) on my brand new iMac Intel.
When i launch ARD it says "Software not up to date, check with software update", but it seems not available any update for this.
Any help?

Some of you may have seen messages over the past few
days with workarounds on how to use the admin
component of ARD 2.2 on Intel-based, which variously
called for removing, moving, or renaming various
pieces of the ARD client components. It turns out
that the only thing that needed to be "moved" was
ARDAgent.app
(/System/Library/CoreServices/RemoteManagement/ARDAgen
t.app).
The only thing you need to do is the following:
- Ensure ARDAgent.app is not running (in most
instances, this just means ensuring that Remote
Desktop isn't enabled in System Preferences ->
Sharing)
- Navigate to
/System/Library/CoreServices/RemoteManagement/ in the
Finder, and Get Info on ARDAgent.app. Check "Open
using Rosetta".
That's it! No deleting or moving (and forgetting)
pieces of the OS. Yes, yes, I was fine with the
workaround, too; at least it let me run ARD. But now,
there is a much more "friendly" workaround that does
not require modifying the Mac OS X installation.
Also, with ARDAgent.app running with Rosetta, full
ARD client functionality also seems to still work.
While ARD admin may not be "qualified" or "supported"
on Intel-based Macs, I hope this shows how little is
required to run ARD 2.2 on an Intel-based Mac...
This does not seem to work on some systems.
I have tried reinstalling ARD.
It never finishs the install, Software Update does not see it to update to the current version, and all copies of the ARDAgent.app that I have seen do not allow you the option to run as rosetta.

ARD Admin tied to a single machine?

Recent discussions of piracy aside, this is meant as a technical question rather than a legal question.
If ARD Admin unlimited is installed on an external 10.4 startup drive, can ARD on the external drive be used reliably with different computers?
Or is ARD somehow tied to the machine on which it was installed (for example, like Final Cut Pro?).
Thanks,
b.

It's not tied to the hardware, so it should work as long as the version of ARD isn't too old to be compatible with the system on which it's being run. For instance, you could not run ARD 2.x on an Intel-based Mac (without some unsupported gimmicking, anyway).

ARD Admin 3.3 Unlimited in Lion

I have installen on a new HD Lion 10.7.1 and the ARD Admin 3.3 Unlimited (ORIGINAL 499.00 Euro) is not possible to install it
HELP!!!!!!!

My Apple Higher Ed Tech rep got back to me with the answer and he did it quite quickly. If any others on this list have a problem, I will highly reccomend using your tech rep if you have a large enough user base to have a tech rep. My guy has saved me from a number of headaches in the past few months.
The answer he provided is :
"Please see the following Apple KBase article for the procedure:
<http://support.apple.com/kb/TS4055>"
I took a look and it gives the procedure needed to accomplish the install.
Symptoms
The Apple Remote Desktop 3.3 installer may report that it requires Mac OS X v10.6 when used with OS X Lion.
Products Affected
Apple Remote Desktop 3.X, OS X Lion
Resolution
Follow these steps to install Apple Remote Desktop and update it to a Lion-compatible version.
Copy the Apple Remote Desktop Installer from the Installation disc to the desktop.
Hold the Control key and click on the Installer icon.
In the contextual menu that appears, choose Show Package Contents.
In the package contents, navigate to Contents/Installers.
Control-click on RemoteDesktopAdmin.pkg and choose Show Package Contents.
In the package contents, double-click the Archive.pax.gz file to expand it.
In the expanded archive, navigate to Archive/Applications/ and drag Remote Desktop to your Applications folder.
Immediately run Software Update to update Remote Desktop to the latest version.

ARD Admin 2.2 in Lion - BROKEN!

All -
I updated to 10.7 and ARD Admin no longer worked. Following unistall directions from Apple, I removed the application and all .plist files, restarted.
I have a ARD ver. 2.2 and reinstalled.
Now I get an error saying "Power PC apps are no longer supported."
I realize that Lion doesn't support Power PC any longer, but does anyone know of a way I can still use this installer, and get to a working version of ARD?
(Without buying a new copy!)
Thanks for your help and ideas!

ARD 2.2 is far too old to work on Lion. If that's what you do indeed have, there's no way to get it working with Lion. You will need to purchase a new copy of ARD.
Regards.

ARD admin Installation

Hi,
I have a stupid question. Does ARD admin need to be installed in a server, Xserver or OS X Server? Can it be installed on any OS X machine, like imac, or mini?
Thanks.

The reason I asked the question is because the 2.0 has quitted unexpectedly on my mini. I thought I shouldn't install it on workstation. So, I went to apple support site, and they suggest to upgrade to version 2.2.
I have no problem now. Thanks.

ARD Admin and Intel Core Duo MacBook

I just received my new Macbook and used the Migration to transfer everything from my old 14" iBook. When finished, everything so far appears to be working fine except my ARD Admin. When first launching the app, I had to reenter the serial number. Now I get a message each time I launch the app stating that "The Remote Desktop Administrator software is out-of-date." I am instructed to go to software update and check for new software. That process results in word that my software IS up to date. I have tried doing a reinstall of the ARD software, with no help. What all do I need to remove in order to remove all the old software to do a new install? My boss is using the same software version on his MacBook Pro without problems. We are running ARD Version 2.2.
Also, I have some saved tasks on my laptop ARD that I would like to set up on my desktop G4. Is there an easy way to complete this process?
Thanks

I know that ARD likes the client to be as new as the Administrator software. I wonder if it doesn't like that your administrator is 2.2 and your client is more than likely 3.0 or higher being a new machine?
Is the client enabled on your laptop? If it is, try turning it off, then restart and start the admin software.

Error in accessing ARD client 2.2.1 from ARD admin 3.2 via Airport

Hi all,
I was successfullly accessing mac-mini machine having ARD client 2.2.1 which was connected to ethernet cable from ARD admin 3.2. But now when I am trying to access same mac-mini machine which is now connected to airport, I am getting following error:
Machine is having old ARD client/agent.
Even though, ARD 3.2 supports ARD 2.2.1, why am I getting this error? How to resolve this error?
Thanks,
Palav

Because Chicken of the VNC doesn't use the full ARD client, only the VNC portion. The error you reported:
Machine is having old ARD client/agent.
is exactly what I'd expect when accessing a 2.2 client from ARD 3.2. You will need to update the client version to 3.2, and that will require that the ports in the Airport base station be open and forwarded so that the ARD administration application can get full access to perform the client upgrade.

How to fresh install ARD Admin on Mavericks?

I'm upgrading our OSX server at the moment. I have a physical disk with ARD Admin (v 3.3) on it with a full unlimited user license key.
My old server that is being decommissioned is 10.6
If I try and download the latest ARD Admin update from apple downloads I only get an update - so it goes looking for an install of ARD Admin.
If I try and install from the physical disk I have then it says I must have OSX 10.6 in order to install.
Surely I should be able to download a full version of ARD admin that will work on 10.9 and then I can apply my existing license key and update it?
Any suggestions on how to do this?
Kind regards
Andrew

Hi
http://support.apple.com/kb/TS4055?locale=en_US
i've not tested the above in 10.9 but can't really see why it should not work? ARD Admin update for 10.9 is here:
http://support.apple.com/kb/DL1709
HTH?
Tony

Help! Problem downgrading from ARD Admin 3.0 to 2.2; LAN clients still 2.2.

Hi gang! This is my first post here. I work as a technician in a university computer lab with 250 machines. About 10% of these are Macs, and we manage them with Mike Bombich's NetRestore, Faronics Deep Freeze, and Apple Remote Desktop. All clients are running ARD 2.2.
I installed ARD Admin 3.0 on our office eMac to see some of the new features. Sadly, most of them will not work until you upgrade the clients to 3.0. I aso dislike how a majority of older commands from 2.2 (like UNIX commands, Lock screen, etc), are suddenly not working in 3.0. How convenient! Just upgrade your client software and presto! Not happening, yet.
So I went to uninstall the ARD Admin from my machine. Here is what I did to roll back: I have deleted anything to do with Apple Remote Desktop from the following folders:
/Applications/
/Library/Application support/Apple/
/Library/Preferences/
/Library/Receipts/
~/Library/Application Support/
~/Library/Preferences/
I reinstalled the software (it said "Install" not Upgrade) and launched the freshly installed ARD 2.2 Admin. It prompted me for my serial number and then I sat waiting for over 30 seconds for the main screen to appear. Finally it spat an error message at me, then crashed: "The Remote Desktop Administrator failed to start due to an unexpected error."
I can't find this in the KBase, or perhaps I'm using the wrong search terms. What did I do wrong, and how can I fix it?
eMac 800Mhz, TiBook 700MHz Mac OS X (10.4.6) In lab: 4 x Intel iMacs, 24 x Quicksilver G4s

Remove ARD again, using the instructions here.
Then reinstall your 2.2 ARD administrator. If you have an earlier version of ARD 2 on your installation disk, make sure you update it to 2.2, either through Software Update or via the downloadable updater, before you try and launch the administration application for the first time.
Hope this helps.
Just FYI, if you try to use a 3.0 admin app with 2.2 clients, or a 2.2 admin with 3.0 clients, all that works is the VNC functions which means that other than the ability to upgrade the clients to 3.0 (where applicable), you only get Observe and Control.

10.6.8, ARD admin 3.5 and ARD 3.5.1 REPORTING BROKEN

Dear all,
Have just upgraded to ARD admin 3.5 on our admin machines (10.6.8) and ARD 3.5.1 on our client machines (10.6.8).
We are able to control and observe all client computers, send Unix commands but none of the reporting (software versions, file search) methods are working - the report for the client computer never gets past 'Transferring report'.
This was all working just fine using ARD admin 3.4 and 3.4 client.
Have tried deleting plist files (server and client), rebuilding prefs, re-adding client computers but nothing has resolved the issue we are having (same on a number of admin machines).
It looks like Apple haven't done enough testing with this version of Apple Remote Desktop.
Jason

Hi Dave,
While I appreciate your response, it is thoroughly unhelpful to the people like myself who are having this problem. It almost sounds like you're a salesman for other products. I know that's not the case (considering how many "points" you have). However, I'm under the impression that ARD does get updates, and even if a single developer is working on the product, that doesn't change the fact that apple advertises the ability to Generate Reports.
If Apple advertises the ability, then I don't suggest anyone give up on the issue by throwing up your hands, as you suggest.
Let me first say that I've been using ARD to generate reports for ~40 computers without problems for quite a long time. It has become an integral part of my workflow.
Anyway, enough of me taking out my frustration on you, here is what I've tried (to no avail... yet. I'm going to solve this if it kills me or I have to reformat my computer) :
1. Repairing permissions on the clients and the server using diskutilty. This would have been a solution since I could have rolled it out via the command line. But no dice.
2. Uninstalling & reinstalling ARD admin (http://support.apple.com/kb/HT2577). I'm unable to fully install , however, since my user list is automatically repopulated.
3. Restarting the service on clients using kickstart (http://support.apple.com/kb/HT2370). This changes nothing.
I've checked the console, and I did (before removing ARD via KBHT2577) get the error "Encryption key not found for client." I no longer get that error. I've got clients on 10.6, 10.5, and 10.4. So I've tried generating reports for each to see if it affects only certain versions. When connecting to 10.5 and below, I get the error "legacy packet not allowed 111 from 127.0.0.1."
The weird thing is that prior to uninstalling the ARD Admin program, clients were hanging on "transferring report" and I was seeing "Encryption key not found for client." in the console.
Now, after reinstalling, clients are hanging on "generating report." There is no error in the console.
Just giving my input of what I've tried, and what I'm seeing. Sorry if I came off as rude to you, Dave.

TS2529 I backed up my phone to my computer, then when I tried to restore the backed up version it hadn't backed up all of my content. What have I dont wrong and how do i find it?

I had a software problem with my Iphone 5 and so was told by someone in the apple shop that I should restore my phone to factory setting. So, i plugged into my computer and itunes, then backed up my phone to my computer. I wiped it and then clicked restore back up version. I did this the same way around 6 weeks ago when I was switching from my old Iphone 4s to my new 5, and didn't have a problem with it then. So, when I go onto my phone after it had finished restoring the backed up version I realised that the backed up version did not contain all of the data from my phone. For example, no text messages at all, no settings restored, and worst of all not a single photo. Not sure how this has happened, I cant seem to find the backed up version I did earlier today before wiping my phone. The only versions of my phone listed in the back up bit are the new crap version with all my stuff missing, or my old version from when I transferred from the 4s to the 5. I have managed to restore that version to my phone so at least I have everything I had up to 6 weeks ago. But i would really like the version from earlier today before it was wiped as I'm missing some important information and contact numbers. If anyone can help with this I would appreciate it. Thanks.

You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Synced media like apps and music are not included in the backup that iTunes makes.

Restore ARD Admin to Version 3.6.2

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