Restore Backup a LOST 9900 To Q10!! HELPPP

Hi,
I had an Blackberry 9900 That got Lost, but I backed it up before I lost it. and now I bought a Q10 and Im trying to Restore my files and my contact from the old 9900 blackberry but the problem is that the file for the back up is on the old blackberry software not on the blackberry link. Is there anyway I can Restore my files on the Q10. Please I have verry Important stuff.
Thank you so mcuh,
Elie.

I used the same Blackberry ID for both Blackberry Protects on the phones. But it is now showing the old device when i choose to restore from back up. Also, when i check on the website from BB Protect, it only shows me the old BB, when logging with the account.
How can i connect the new blackberry with the blackberry protect id?

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