Restore Blackberry curve contact after phone blocked due to wrong pin

Help!  I have a very upset daughter whose 'friend' tried to guess her PIN incorrectly many times so the phone blocked. Her suppllier, Tesco, unblocked the phone for use.  Unfortunately all her contacts and BBMs are missing.  Tesco cannot retrieve them and I cannot copy them from Sim. Is the Blackberry still blocked due to the pin errors, how can I get her contacts back? A desperate mother.

I found out the PIN.
I have installed the latest OS, followed all the instructions here with AppLoader and Loader and running updates from Desktop Software and installing the updates from the carrier...
Still nothing.  I have a white screen.  If I turn it off, it lights up with a white screen, turn it on it lights up with a white screen.  I have charged it, and it's sat there charging with a white screen.
When I turn it off it flashes the red LED in the corner, if I turn it on, it flashes green (well i'm assuming it's off and on, I don't really know...)
Any help at all?
Niv

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