Restore failed for unknown error -30

Grrrrrr.
My iTouch was stolen so I brought a new one.
Just tried to restore and it failed!!!
Now there is no device tab in the left column.
Where has all my stuff gone?
How do I get it all back, it cost loads of money!!!
How do I get my new iTouch looking like my stolen one?
Many thanks
Viriane

Welcome to the discussions,
did you try to connect in recovery mode? http://support.apple.com/kb/HT1808
Apps can be downloaded again for free: http://support.apple.com/kb/HT2519
More troubleshooting when not recognized: http://support.apple.com/kb/TS1275

Similar Messages

Ipad2 restore fails with unknown error(1) with "iTunes and recovery" mode logo

Ipad2 64GB was sluggish and we tried to update with latest iOS update, security 2014-005 and latest iTunes on iMac 12.01 It enters a recoverymode with the iTunes logo and connector symbol displayed on the screen. Recognized that iPad is connected and proceeded to restore to factory condition. Goes through several stages, FW verification, restore etc but fails to proceed past a certain point and puts up an unknown error (1) occurred message. Disabled firewall and tried restore and it failed in the same spot. Tried using power + home button combos to enter DFW or restore mode. None of them worked. Took it to the Apple store and was told that it can't be debugged further because it did not yet boot up ( if it has the iTunes and connector symbol it must be in some state that it can be interacted with?) It's physically in a perfectly beautiful condition, nothing funky (jail breaking etc ) done to it, well taken care of. The tech said that he can offer a replacement for 299$ after he tried to restore it twice without success. I am surprised that this tech thinks that it cannot be probed with some low level FW tools through the serial connector to determine the system state. Any suggestions?

Hey Ngtrishank,
Thanks for the question. Based on the information you have provided, I concur with the Apple Store’s conclusion. Error 1 is usually related to a hardware issue with the device. While there are a few steps you can attempt in the following resource, in most cases Error 1 signifies that the device needs to be serviced. For more information on troubleshooting Error 1, see this article:
Resolve iOS update and restore errors - Apple Support
http://support.apple.com/en-us/ts3694
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
If you’d like to learn more about your Service options for this device, check out the following link:
iPad Other Repair Options - Apple Support
http://www.apple.com/support/ipad/repair/other/
Thanks,
Matt M.

HT201263 my ipad 2 3G crashed while playing an HD movie on iOS 7.1, then it enter into rcovery mode, i tried itunes restore and it fails showing unknown error (27), i retried for about 100 times with no benefit.... any ideas or help please

my ipad 2 3G crashed while playing an HD movie on iOS 7.1, then it enter into recovery mode, i tried itunes restore and it fails showing unknown error (27), i retried for about 100 times with no benefit.... any ideas or help please???

By the way, i am using Windows 7 x64 and updated itunes

HT201210 My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?

My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?

This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

My iPhone 4 fail to update to iOS 5 and now it can't restor the firmware I am geting and error it says The iPhone "iphone" could not be restored. An unknown error occurre (-1) . Plese help

My iPhone 3GS is getting the same error. I've called Apple a bunch of times, and they won't get back to me. I'm searching through discussions to figure out a solution.

The iPod "iPod" could not be restored. An unknown error occurred (6)

I know this type of error has been posted before but I've tried everything I've read in other posts and have not gotten anywhere.
When I try to restore my Ipod Touch, after it is into the restore for a while, I get the message:
+*The iPod "iPod" could not be restored. An unknown error occurred (*6).+
iPod Touch 1G
Firmware 3.12
What I've tried:
- Rebooting host.
- Resetting iPod Touch - Holding down home and power for 10 seconds
- Using different computers with fresh versions of Itunes. Computers were running Vists, XP, and Windows 7.
- Putting iPod touch into DFU mode (Hold down Home and power for 10 seconds then let go of power until iPod goes into DFU mode.
I always end up with The iPod "iPod" could not be restored. An unknown error occurred (6).
I did get extended Apple care service but of course it ran out last month!
I did get a log from one of the failures if that would be of help.
Any suggestions?
Dave

Well my ipod is just out of warranty so I'm not sure if they will even look at it but I'll try tomorrow to bring it to the Apple store.
If anyone is interested here is part of the log file of the bad restore:
*2009-11-20 07:54:45.593 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 7 progress 99*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::UploadData: EOF, cbRead: 1988*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 7 progress 100*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::UploadData: ZLP*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST, PollTimeout: 3000*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::ResetDevice: resetting...*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: success*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 8 progress -1*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 9 progress -1*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: Recovery mode succeeded*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#85dec649*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b4ee0, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b5d50, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6710, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6cb8, notify: 2, connected: 1*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#85dec649, inst: 0x84b6cb8*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#85dec649, inst: 0x84b6cb8*
*2009-11-20 07:54:50.578 iTunes.exe[2560:1654]: _AMRecoveryModeDeviceFinalize: 0258AA58*
*2009-11-20 07:54:50.578 iTunes.exe[2560:1654]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#85dec649*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b4ee0, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b5d50, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6710, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6cb8, notify: 2, connected: 0*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: received kAMDeviceAttached action, device 0X84B7218, AFC error 0XE8000028*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: Restore mode device appeared, device 0X84B7218*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: Creating restore mode device with usbMuxDeviceID 0X1*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: <Restore Device 025D35C0>: operation 3 progress -1*
*2009-11-20 07:54:58.109 iTunes.exe[2560:13c8]: <Restore Device 025D35C0>: operation 4 progress -1*
*2009-11-20 07:54:58.125 iTunes.exe[2560:13c8]: Supports value queries: 1*
*2009-11-20 07:54:58.140 iTunes.exe[2560:1264]: iTunes: Specifying UOI boot image*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: device did not return saved USB log*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: device did not return saved panic log*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: previous restore failed with exit status 0x100*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: connected to service com.apple.mobile.restored*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: using protocol version 12*
*2009-11-20 07:54:58.187 iTunes.exe[2560:1264]: unable to open device_map.txt: No such file or directory*
*2009-11-20 07:54:58.187 iTunes.exe[2560:1264]: board config = n45ap*
*2009-11-20 07:54:58.218 iTunes.exe[2560:1264]: <Restore Device 025D35C0>: operation 28 progress -1*
*2009-11-20 07:55:09.031 iTunes.exe[2560:1264]: <Restore Device 025D35C0>: operation 11 progress -1*
*2009-11-20 07:55:09.093 iTunes.exe[2560:1264]: device returned AMR error 6*
*2009-11-20 07:55:09.093 iTunes.exe[2560:1264]:*
*==== device restore output ====*

Iphone 6 plust update to 8.1 failed with unknown error (6)

Trying to update my iphone 6 plus to ios 8.1 using windows laptop running windows 7. It failed with giving message update failed with unknown error (6).
Exact error is:
     The iPhone "iPhone" could not be restored. An unknown error occured (6).
After this whenever I connect iphone to my laptop itunes shows serial number as n/a and it keeps on asking me to restore but always fails.
Any help in resolving the issue (either completing the update or restoring to factory defaults) is highly appreciates.
Thanks.
Checked the update logs and see the following at the end:
[11:07:48.0460] requested restore behavior: Erase
[11:07:48.0461] device did not return saved USB log
[11:07:48.0461] device did not return saved panic log
[11:07:48.0462] previous restore failed with exit status 0x100
[11:07:48.0463] connected to service com.apple.mobile.restored
[11:07:48.0464] using protocol version 13
[11:07:48.0464] unable to open device_map.txt: No such file or directory
[11:07:48.0465] board config = n56ap
[11:07:48.0466] no value returned for BootArgs
[11:07:48.0467] _copyDeviceProperty() failed for restore bootargs
[11:07:48.0468] no value returned for MarketingPartNumber
[11:07:48.0469] _copyDeviceProperty() failed for mpn
[11:07:48.0469] requested restore behavior: Erase
[11:07:48.0470] value query for 'HardwareModel' returned 'N56AP'
[11:07:48.0471] Established proxy for device ID 4
[11:07:48.0522] <Restore Device 06B9BF48>: operation 35 progress -1
[11:07:48.0525] requested restore behavior: Erase
[11:07:50.0998] <Restore Device 06B9BF48>: operation 28 progress -1
[11:07:59.0151] no override trust object found
[11:08:20.0357] device returned CFError with code 6
[11:08:20.0361] dumping CFError returned by restored:
[11:08:20.0364] CFError domainXXXXXXXXXXXXXXXXXXXin code:6 description:Fatal FDR Error returned from RestoredFDRCreate()
[11:08:20.0368] Sending acknowledgement that final status was received
[11:08:20.0759] Restore completed, status:6
[11:08:20.0759] Failure Description:
[11:08:20.0759] Depth:0 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 6
[11:08:20.0759]    Depth:1 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 6 - Failed to handle message type StatusMsg)
[11:08:20.0759]       Depth:2 Error:The operation couldn’t be completed. (AMRestoreErrorDomain error 6 - Fatal FDR Error returned from RestoredFDRCreate())

Hi sailesh.chopra,
Thanks for the question. After reviewing your post, it sounds like you are not able to update because of an error 6. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

The ipod "ipod" could not be restored. An unknown error occurred (1602)

After trying to update ipod, during the phase where I had to back-up the ipod, an error message popped up (I can't remember what it said). Now, the ipod is just stuck on the "plugin to itunes" icon. Itunes and my computer can't recognize my ipod anymore. I have tried putting it into DFU mode and my computer detects my ipod and begins installing the drivers. On my first attempt, the drivers installation failed, so I reinstalled itunes and quicktime. Then after putting it into DFU mode again, it begins installing the drivers, but this time it was successful. Now I had the option to 'restore' my ipod so I did what I could. However, when I was installing it, 2 more drivers had to be installed and they were successful, however, I get this error message:
The ipod "ipod" could not be restored. An unknown error occurred (1602)
Any help would be greatly appreciate. Thanks very much for your time.

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1601

TS3694 the ipod"ipod" could not be restored. An unknown error occurred (3194)

the ipod"ipod" could not be restored. An unknown error occurred (3194)
How do I restore my ipod. Right now can not access it at all . Picture of itunes icon and my cable all that is showing

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com".

Iphone 4 Error - "The iPhone could not be restored. An unknown error occurred(1)."

Hi iPhone experts...I need your valuable suggestion...
My iphone 4 ios7 was having an censor issue...after fixing the censor issue...It's worked only for 4 hrs....after that it's came to Restore mode.
While I am trying to restore ..throwing an error "The iPhone could not be restored. An unknown error occurred(1)."
It's out of warranty.....
1.) I would like to know if there was any Mother board issues?
and also would like to know
2.) without doing anything suddently why it's went to restore mode?
3.) if that really a mother board issue, is it repairable(Location- Hyderabad-India)
Thanks in advance for your help

Try restoring it again. If it fails with the same error message, that pretty much always indicates a hardware failure. The phone will have to be replaced.

Unable to restore Ipad. Unknown error occured (8)

Tried to install 7.1.2 upgrade on Ipad. Upgrade would not complete. Ipad would shut down frequently while trying to use after failed upgrade. Connected it to ITunes where it tried to install upgrade. After several attempts message stated I would have to restore. While trying to restore it fails once it gets to verifying firmware. Error message is "Unable to restore Ipad. Unknown error occurred (8). I've already made sure all updates on PC are complete. Shut down and restarted both Ipad and PC. Even called Apple Support where I was instructed to uninstall ITunes and components. Tried to restore again with same problem.

For unknown error -50
Disconnect the iPad from your Mac.
Open the Finder.
From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
/Library/Preferences/SystemConfiguration/Networkinterfaces.plist
Click Go then move the Networkinterfaces.plist file to the Trash.
Restart your Mac. Connect the iPad then launch iTunes.

Ipad could not be restored. An unknown error occured (9)

so just got my brand new ipad 2, plugged it into Itunes for the first time, setting up the name and everything and see that there is a ios 4.3.2 update
then I just click on the button to update, it download the updadet and start the update process
somehow it failed, so now the ipad is in recovery mode.
unplug and plugged it back in, it say to Restore the ipad, I click yes, go all the way until there is an apple logo with progress bar then everytime it give the above error with differents number, sometimes (9), sometimes (37)
anybody know how to solve this ?
thanks

Guys,
I am facing simlar issue. Could you pls let me know if are able to solve your iPad issue. I also download the iPad2_2_4.3.2_8H7_Restore.ipsw and tried to Restore using shift-->Restore and selecting the downloaded file. Following sequence take place:
Extracting software
Verifying iPad information
Preparing iPad for restore
Waiting for iPad
Preparing iPad software for restore
Restoring iPad software
The iPad 'iPad' could not be restored. An unknown error occured(2).
At the end, i'm still not able to Restore my iPad. Pls not that the "Update" option is always disabled and therefore i only get an option to Restore which is not working.
FYI, i am using PC with WinXP Professional with SP3. iTunes latest version 10 and iPad 2 with Wi-Fi and 3G model in India.
Plzzzzz help.
Thxs

The iPhone "iPhone" could not be restored. An unknown error has occured (3). How do I fix this?

I had a problem with my iPhone 5 connecting to my service provider (verizon) and also to the internet just minutes after I had used the internet to browse before work this morning. I tried soft reset, hard reset, and connecting to my computer, but nothing worked to get it back to normal. I decided to do a system wipe and restore it as well, but I get that error: "The iPhone "iPhone" could not be restored. An unknown error has occured (3)." I googled that and searched for literally 7 hours without any luck. Any and all help is appreciated. Thanks!

This has just happened to me today. I have an iphone 5 on Verizon. I was using the internet on the device normally when it started. It couldn't access any online data even though it had 4 bars of service and LTE. I restarted it and it would be stuck "Searching for network". I tried wiping the phone with no luck. It gets stuck at around 99% of the firmware restore process and hangs there for about 25 minutes before itunes gives me the error described above. I tried the recover-mode restore with the same results.
I need a working phone ASAP, this is extremely frustrating!

Transaction failed for unknown reason (100) Unable to complete backup at this time. Does anyone know how to solve this issue?

Transaction failed for unknown reason (100) Unable to complete backup at this time. Does anyone know how to solve this issue?
Thanks.

The system is set up to backup files to the iCloud at the end of the day. This has ot happen for sometime now and the mesaage I get is the back up error.

My ipod shuffle 1st generation won't restore. There is an error that reads "The ipod cannot be restored. An unknown error has ocurred (1442)". The lights blink orange and green simultaneously...and it just won't restore. help?

So it's the little thin ipod with no screen...that has the usb thing and the landyard. Whenever I try restoring it it tries to restore and then a message pops up. There is an error that reads "The ipod cannot be restored. An unknown error has ocurred (1442)". The lights blink orange and green simultaneously...and it just won't restore. help?. I have literally tried restoring it like 10 times and nothing happens. When i connect headphones it does not hear and that little light think happens....which i had never seen happen before. I need to fix it. ....please help....if i take it to an apple store....will it cost alot to fix that?

reset utility should help...for mac
http://www.apple.com/support/downloads/ipodresetutility103formac.html
for windows
http://www.apple.com/support/downloads/ipodresetutility104forwindows.html

Restore failed for unknown error -30

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