Restore failed (result = 40)
Recently after upgrade to iOS 6, my ipod touch 4th generation worked well for few days. After few days I got error that connect to iTunes. After connecting to iTunes, it prompted for the restore. It downloaded around 850 MB of file and when it tried to restore I got error "restore failed (result = 40).
last few lines of the log file is as below ....
how do i fix it.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Error 1603
Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
Error 1611
Similar Messages
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Failed to Update iPhone 4 to 4.2.1 - Subsequent Restore Fails with Error 10
Wanted to update an unbreaked iPhone 4 with the formerly current software version on a MacBook Pro with MacOS 10.6.5 and iTunes 10.1 (54) to iOS 4.2.1.
The first Software Update failed as well as multiple tries to restore the iPhone with error 10. Last lines in the iPhoneUpdater.log are always the same:
2010-11-22 22:29:31.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 18 progress 91
2010-11-22 22:29:31.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 18 progress 100
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 46 progress -1
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 46 progress -1
2010-11-22 22:29:41.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: operation 19 progress -1
2010-11-22 22:29:42.000 iTunes[284:12e23]: unexpected data type 'BasebandData' in data request message
2010-11-22 22:29:42.000 iTunes[284:12e23]: AMRAuthInstallDeletePersonalizedBundle
2010-11-22 22:29:42.000 iTunes[284:12e23]: removed personalized bundle
2010-11-22 22:29:42.000 iTunes[284:12e23]: <Restore Device 0x1be57580>: Restore failed (result = 10)
2010-11-22 22:29:43.000 iTunes[284:fb73]: iTunes: Restore error 10
2010-11-22 22:29:50.000 iTunes[284:207]: device connected (isDFU = 0)
2010-11-22 22:29:50.000 iTunes[284:207]: iTunes: SCEP 1
What I did so far:
- Repaired access rights multiple times
- Rebooted the Mac multiple times
- Tried another user on the Mac
- Deleted the "iPhone3,14.2.1_8C148Restore.ipsw" and downloaded it again.
What else can I do in order to get the device working? Or shall I better go and take it to a Apple Service Partner?
Regards
ccll1FIRST disable your antivirus and firewall, that's a common cause of error 13. This is from Apple's troubleshooting tip:
Error 13 and 14: These errors are typically resolved by performing one of more of the steps listed below:
+1. Perform USB isolation troubleshooting, including a different USB port directly on the computer.+
+2. Put a [powered] USB 2.0 hub between the device and the computer.+
+3. Try a different USB 30-pin dock connector cable.+
+4. Eliminate third-party security software conflicts.+
+5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.+
+6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.+
+7. Try to restore from another known-good computer and network.+ -
When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
Please help !!! After installing 3.1.1 restore failing with error code 2002
Hi All,
I bought my ipod touch 8GB and received on 24th Sep 2009. On the same day at around 18:30, I downloaded itunes in my laptop (IBM ThinkPad - Win XP OS).
Everything was fine, I did sync my ipod with itunes. After an hour or so, I got a popup in my itunes to download a latest software update which was OS 3.1.1, I guess. I downloaded that and it took almost 80 minutes. Then I connected my ipod to the laptop, itunes throwed an alert saying
"itunes has detected an ipod in recovery mode. You must restore this ipod before it can be used with iTunes."
But restore is failing with restore error code 2002. I tried 44 times with all the guidelines mentioned in Apple support site. Restarted ipod, laptop, complete uninstall of itunes and every software, reinstalled itunes and everything, switch between different USB ports and tried everything but nothing worked.The ipod always shows the connect to itunes symbol and nothing else. Alas!! I am writing this. It is seriously very discouraging for the apple product users. I had high hopes with apple’s products. I could not use my new ipod even for an hour.
Please help. The below log is being created after every failure.
I know the below log can help the software guys in finding the issue
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: restore library built Aug 24 2009 11:22:55
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: iTunes 9.0.1.8
2009-09-26 21:29:38.438 iTunes.exe[2248:160]: iTunes: Software payload version: 7C145
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: iTunes: Specifying UOI boot image
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: phoning home to gs.apple.com:80
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApECID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApChipID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApBoardID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApProductionMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: ApSecurityDomain
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: UniqueBuildID
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: @Locality
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreDeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreKernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RestoreRamDisk
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBEC
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBSS
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: KernelCache
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryLow0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: LLB
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: iBoot
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: DeviceTree
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging1
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: AppleLogo
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryPlugin
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryFull
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: BatteryCharging0
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: RecoveryMode
2009-09-26 21:29:38.539 iTunes.exe[2248:7d4]: tssaddentry: NeedService
2009-09-26 21:29:40.932 iTunes.exe[2248:7d4]: received tss response
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-version' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv build-style' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: operation 44 progress -1
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: _AMRUSBDeviceSendDeviceRequest: CreateFile failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a, error 1450
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: command device request for 'getenv radio-error' failed: 2002
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: radio-error not set
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: unable to open device_map.txt: No such file or directory
2009-09-26 21:29:52.088 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: production fused device
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: _AMRUSBInterfaceOpen failed for \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#c8be590a: 1450
2009-09-26 21:29:52.108 iTunes.exe[2248:20d8]: <Recovery Mode Device 09363F98>: Recovery mode failed (result = 2002)
2009-09-26 21:29:56.645 iTunes.exe[2248:160]: iTunes: Restore error 2002
Thanks in advance, seriously awaiting for your positive response.
Regards,THe network access account is needed for accessing network resources during the task sequence or software distribution. During OSD, there may not be a computer account yet for the system to use to access the content. You need to set the NAA.
http://technet.microsoft.com/en-us/library/hh427337.aspx
Jeff -
I recently had a problem with my iPhone, so I took it in to Apple and they replaced it with a new phone. I brought the phone home and tried to restore it to my last back up. About a minute into the restoring process, a message pops up on my iPhone that says "There was a problem during restore." Then it tells me to restart the phone and try to restore it again. Then I get a message on the computer saying the phone was disconnected during the restore process.
I've tried this process 4 or 5 times now and I keep getting the same message. Does anyone have any suggestions as to what I can do to restore my phone?
Also, I saw a video on youtube that said you could fix this problem by opening the hosts file in finder and deleting the gs.apple lines. The only problem is when I opened the hosts file there were no gs.apple lines.Exactly the same problem for me - except mine is the same phone, not a new phone.
I had to wipe my iPhone clean and so later tried to restore it, opting to restore from previous backup. During the restore of previous backup data I get the message on my iPhone "Restore Failed. There was a problem during restore. Please restart your iPhone and try restoring again."
No matter how many times I perform the restore, I get the same message. There is NO error number, and there is NO error in iTunes - only on the iPhone screen. I too have no gs.apple.com entries in the hosts file on my Mac.
I have restored the iPhone backup file itself from several different points in time from my TimeMachine backups, but all of them produce the same result.
C. -
Time Machine Restore fail from Yosemite
Ok, so this issue appears to be multi-faceted so please bear with me as I try to fully explain what's happening.
I have a mid-2009 Macbook Pro with OSX 10.6.8, and I decided to give Yosemite a try since it was free. Before upgrading, I did a Time Machine backup on an external 500GB WD drive in case I wanted to switch back to Snow Leopard.
I did the upgrade, but wasn't very pleased with the results. Seeing as how the computer was older I figured it would slow down a touch, but what broke the deal was when I tried to run After Effects and had plugins - that never gave me trouble before - crashing. I decided to restore from Time Machine and rebooted into Recovery Mode. However, by accident I selected the External Drive with the backups as my boot disk. I quickly rebooted AGAIN and selected the Recovery drive, but the TM drive wasn't showing up when I tried to access it for the backup.
I rebooted back to Yosemite and found that the drive was not mounting despite lighting up and making spinny sounds. Disk Utility could see it but was unable to repair, so I used DiskWarrior instead. Everything seemed to work out ok and the drive was reading on my desktop as a TM backup. I rebooted AGAIN to recovery mode, selected the appropriate backup, and let the computer do it's work overnight.
When I woke up in the morning and checked in on it, I got an error message saying that the restoration had FAILED at some point along the way. I tried to reboot normally, but the grey screen of death would appear after a few seconds and I'd have to shut down.
I went back to Recovery mode, tried to access the TM drive, but once again it was not showing up! So I reinstalled Yosemite and was able to login to my desktop. The TM drive was still showing up, and according to a reinstalled DiskWarrior the drive was fine. I rebooted in Recovery, selected the TM backup, and it only took about 20 minutes before the restoration failed! This time the computer appeared to be wiped clean, with no OS.
Fortunately I still had my Snow Leopard install DVD, so I managed to reinstall it from there. However, now I CANNOT login. My username shows up but the password I've used for FOUR YEARS is constantly rejected. I can't even login to the GUEST account!
If you've made it this far, PLEASE HELP!!!!Boot off the DVD again and under the Utilities menu select Reset password. Boot normally and test.
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Ipod touch 16gb restore failed
Ipod touch restore failed and now when I turn it on I get a picture of a usb lead and itunes logo. WHen I connect to itunes it recognise the ipod but says there is no capacity, no software, no serial no. I've tried everything, holding the power and home buttons etc. Please help I'm desperate. Thams
Error 13 and 14: These errors are typically resolved by performing one of more of the steps listed below:
Perform USB isolation troubleshooting, including a different USB port directly on the computer.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock connector cable.
Eliminate third-party security software conflicts by following iTunes for Windows: Troubleshooting security software.
There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
If you find an ASR error 1000 in the iPhone or iPod updater log file, that is an error decompressing and transferring the IPSW file that is downloaded during the restore. This error is frequently caused by third-party security software interference, a poor quality Internet connection resulting in a bad IPSW download, or a conflict on the USB bus
copied from: http://support.apple.com/kb/TS1275 -
System Image Restore Fails "No disk that can be used for recovering the system disk can be found"
Greetings
- Our critical server image backup Fails on one
server -
Two 2008 R2 servers. Both do a nightly "Windows Server Backup" of Bare Metal Recovery, System State, C:, System Reserved partition, to another storage hard drive on the same machine as the source. Active Directory is on the C: The much larger D: data
partition on each source hard drive is not included.
Test recovery by disconnecting 500G System drive, booting from 2008R2 Install DVD, recovering to a new 500G SATA hard drive.
Server A good.
Server B fails. It finds the backed-up image, & then we can select the date we want. As soon as the image restore is beginning and the timeline appears, it bombs with "The system image restore failed. No disk that can be used for recovering the system
disk can be found." There is a wordy Details message but none of it seems relevant (we are not using USB etc).
At some point after this, in one (or two?) of the scenarios below, (I forget exactly where) we also got :
"The system image restore failed. (0x80042403)"
The destination drive is Not "Excluded".
Used diskpart clean to remove volumes from destination drive. Recovery still errored.
Tried a second restore-to drive, same make/model Seagate ST3500418AS, fails.
Tried the earliest dated B image rather than the most recent, fail.
The Server B backups show as "Success" each night.
Copied image from B to the same storage drive on A where the A backup image is kept, and used the A hardware to attempt restore. Now only the latest backup date is available (as would occur normally if we had originally saved the backup to a network location).
Restore still fails. It looks like its to do with the image rather than with the hardware.
Tried unticking "automatically check and update disk error info", still fail.
Server A SRP 100MB C: 50.6GB on Seagate ST3500418AS 465.76GB Microsoft driver 6.1.7600.16385 write cache off
Server B SRP 100MB C: 102GB on Seagate ST3500418AS 465.76GB Microsoft driver 6.1.7600.16385 write cache off
Restore-to hard drive is also Seagate ST3500418AS.
http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/e855ee43-186d-4200-a032-23d214d3d524 Some people report success after diskpart clean, but not us.
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/31595afd-396f-4084-b5fc-f80b6f40dbeb
"If your destination disk has a lower capacity than the source disk, you need to go into the disk manager and shrink each partition on the source disk before restoring." Doesnt apply here.
http://benchmarkreviews.com/index.php?option=com_content&task=view&id=439&Itemid=38&limit=1&limitstart=4
for 0x80042403 says "The solution is really quite simple: the destination drive is of a lower capacity than the image's source drive." I cant see that here.
Thank you so much.Hello,
1. While recovering the OS to the new Hard disk, please don't keep the original boot disk attached to the System. There is a Disk signature for each hard disk. The signature will collide if the original boot disk signature is assigned to the new disk.
You may attach the older disk after recovering the OS. If you want to recover data to the older disk then they should be attached as they were during backup.
2. Make sure that the new boot disk is attached as the First Boot disk in hardware (IDE/SATA port 0/master) and is the first disk in boot order priority.
3. In Windows Recovery Env (WinRE) check the Boot disk using: Cmd prompt -> Diskpart.exe -> Select Disk = System. This will show the disk where OS restore will be attempted. If the disk is different than the intended 2 TB disk then swap the disks in
correct order in the hardware.
4. Please make sure that the OS is always recovered to the System disk. (Due to an issue: BMR might recover the OS to some other disk if System disk is small in size. Here the OS won't boot. If you belive this is the case, then you should attach the
bigger sized disk as System disk and/or exclude other disks from recovery). Disk exclusion is provided in System Image Restore/Complete PC Restore UI/cmdline.
5. Make sure that Number and Size of disks during restore match the backup config. Apart from boot volumes, some other volumes are also considered critical if there are services/roles installed on them. These disks will be marked critical for recovery and
should be present with minimum size requirement.
6. Some other requirements are discussed in following newsgroup threads:
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/871a0216-fbaf-4a0c-83aa-1e02ae90dbe4
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/9a082b90-bd7c-46f8-9eb3-9581f9d5efdd
http://social.technet.microsoft.com/Forums/en-US/windowsbackup/thread/11d8c552-a841-49ac-ab2e-445e6f95e704
Regards,
Vikas Ranjan [MSFT]
------- This information is provided as-is without any warranties, implicit or explicit.------- -
I am getting error (-1) while updating my iPhone 4 to iOS 5.1. The phone has gone into a recovery mode. Restore fails every time at "restoring the firmware" stage. Striped bar remains for a long time, then shows "error (-1)" and the restore fails. I have been doing it for last 12 hours. Help!
Thanks for your reply Michalo. I am in India and here Apple care does not work on Sundays. I have been without my phone for the entire day. Perhaps tomorrow will bring some respite. There is not solution to "error (-1)" on any forum it seems. I found one forum which suggested use of Tiny Umbrella. Any idea about that?
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My IPOD Touch initially had a white screen. I tried correcting this by restoring default settings via ITunes. The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB. I get an error on my PC stating that device attached to USB port is not recognizable. Can anyone help?
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Above from:
http://support.apple.com/kb/TS3694 -
Restore fails with Finder error
Been trying to restore my iPhoto Library (another can of worms) but the restore fails with the following error:
"The Finder cannot completer the operation because some data in "iPhoto Library" could not be read or written. (Error code -36).
I am trying to restore it after iPhoto "lost" all the images, even though I can see that everything is still there.
This is very frustrating to say the least.Try doing a +*Repair Disk+* (not permissions) on your Time Machine drive via Disk Utility, in your Applications/Utilities folder.
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Yoga 13 System Image Restore Fails Due To Excluded Disk
Hello:
I am trying to execute a restore from a system image disc created shortly after I installed my principal programs without destroying the OKR partition or files. However, I do not want to go all the way back to factory condition at this time. The issue is that when I attempt to follow the reimage instructions in win 8.1, I am presented with a dialog box that has two check boxes. The first asks "Format and repartition disk" and the second asks "only restore system drives".
Based on everything I've read about preserving the C:/ and D:/ drive partitions, I would have expected to check the second box and not the first. But the system will not let me make this choice. Instead, the first box is automatically checked, and greyed out, with a second dialogue asking me if there are any disks I want to exclude from repartitioning. When following this second dialogue I am asked if I want to exclude Disk 0 (Samsung MZMTD128HAfV -00l1) which has 119Gb of capacity. If I try to exclude this disk, the operation fails with following error: "Restore failed because a disk that was critical at backup is excluded" My question is, if I do not exclude this disk, will the restore operation still leave the D:/ partition intact so I can use OKR in the future.
I have read quite a bit of imformation here and elsewhere about restoring system images and OKR, but have not seen any discussion about this disalogue, or the fact that I am being forced to reformat and repartition the disk without excluding the d:/ drive. Other posters have stated that retsoringa system image will only restore C;? drive, but this dialogue seems to conflict with those statements. Anyone else have any experience with this operation?
Thank you,Hello:
I am trying to execute a restore from a system image disc created shortly after I installed my principal programs without destroying the OKR partition or files. However, I do not want to go all the way back to factory condition at this time. The issue is that when I attempt to follow the reimage instructions in win 8.1, I am presented with a dialog box that has two check boxes. The first asks "Format and repartition disk" and the second asks "only restore system drives".
Based on everything I've read about preserving the C:/ and D:/ drive partitions, I would have expected to check the second box and not the first. But the system will not let me make this choice. Instead, the first box is automatically checked, and greyed out, with a second dialogue asking me if there are any disks I want to exclude from repartitioning. When following this second dialogue I am asked if I want to exclude Disk 0 (Samsung MZMTD128HAfV -00l1) which has 119Gb of capacity. If I try to exclude this disk, the operation fails with following error: "Restore failed because a disk that was critical at backup is excluded" My question is, if I do not exclude this disk, will the restore operation still leave the D:/ partition intact so I can use OKR in the future.
I have read quite a bit of imformation here and elsewhere about restoring system images and OKR, but have not seen any discussion about this disalogue, or the fact that I am being forced to reformat and repartition the disk without excluding the d:/ drive. Other posters have stated that retsoringa system image will only restore C;? drive, but this dialogue seems to conflict with those statements. Anyone else have any experience with this operation?
Thank you, -
Updated to OS5, restoration failed with error -50.
I updated the phone to OS5. Restoration failed with an error -50.
I lost all my contacts, email setup, photos and other configuration.
How do I get back my contacts?same thing happenned to me.
IOS5 installed fine, but the restore failed.
Eventually, I just logged in as if it was a new phone. iTunes remembered my apps, but all the data is still gone.
And then it backed up on me.
I'm on a winxp box, and I had gone into C:\Documents and Settings\<username>\Application Data\Apple Computer
and I copied it to another location. So perhaps, if they get this fixed, I can recover the items from this old location.
but, to be honest, I have lost a whole day messing with this, and I am very annoyed. -
5s update/restore fail using itunes
i backed up my 5s with itunes so i could update my phone from 7.1 to 8.3; The update/restore failed; I have tried repeatedly; my phone is not functional, and I can't even restore to factory settings; In troubleshooting I have done the following: used most recent itunes, disabled antivirus software -still failing. My computer is running windows xp -is that why it is failing? I don't know what to do. I need to get my phone back to functioning.
The answer to your question comes directly from the TS3694 article you attached above:
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. -
Hi my iphone 5 is on recovery mode and I connect it with the computer but it's failing to restore the device the message is showing iphone restore failed!!!!!
Hi Bobi1346,
Thank you for visiting Apple Support Communities and for including the error number you are getting.
There's an article for troubleshooting that error.
iOS: Restore errors 4005, 4013, and 4014
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Learn more about updating OS X.
Learn more about updating Windows.
Restore using another USB cable.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
Take care,
Nubz
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