Restore file not compatible after software update

I have recently done a software repair to my Z1 after experiencing issues with my audio experience. Before the update I done the backup of data, after successfully updating, I continued to do the restore and an error came up that the restore file was incompatible with this new version of software... I didn't pay it any mind until recently, I had all my contacts syncd to my gmail, when I did a factory reset and restore for a Sony ST27i the backup was successful but the restore never restored anything back to the device...

Sorry to hear this however what you can do if you have media files backed up that you need is to locate the .dbk backup file and change the extension to .zip or .rar and then extract the contents

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HT201210 what does firmware file not compatible mean when updating iphone software?

what does firmware file not compatible mean when updating software on iphone?

Make sure your iTunes is up to date
Help > Check for updates

Iphone could not activate after software update

iphone could not activate after software update (iSO5). it reads, on itunes, "there is no sim card on the iphone", even though there is one in the phone. i tried taking the sim out and re-inserting it, but the same problem still repeats. Anyone to help?

Is there a sim in the iPhone?
Has the iPhone been jailbroken or modified to work with other
than the original wireless provider?
If you can get that far, what does it say when you look at
Settings=>General=>About=>Carrier?

My ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?

my ipod touch gen 4 will not recovery after software update. have tried everything. device not recognized by itunes. any ideas?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Macbook battery not charging after software update

I was doing some work on my MacBook (4,1) with the charger plugged in and the lid closed (I was using my TV as a montior. There was a software update for itunes and a few others and now it's saying the battery needs to be serviced!
The battery currently has 62% charge, i've not disconnected the charger once in teh few hours I was working. Anyone got any ideas as to what could cause this?
The change to needing the battery serviced was not straight after the update, I don't think so anyway. I've not really noticed it until I went to pick up my MacBook and it all started to go haywire. It because unresponsive, black screen etc.
I've tried to reset the SMC and i've checked the charge cycyles too and it's about 250 so there's no problem there. It's just annoying as this is the 3rd battery i've had for this macbook, the other two being replaced under warranty. Now the warranty is up and it needs chaging for a 4th time!

Hi imi_uk,
I see you marked this question as "solved" is that the case?
If not, are you able to startup your computer via "safe boot" by holding the SHIFT key on startup (until the Apple logo appears and the gear appears below it).
The next step, would also be to boot off the system restore disc that came with your computer and attempt to repair the volume (the internal HD) via the the built-in disc utility.

HT5654 phone in not activate after software update

phone in not activate after software update

Activation issues are typically the result of a device that has been hacked or jailbroken. If that is the case, no support can be provided here.

Phone not working after software update!!

i dont know if anyone could help me but i recently done a software update for my blackberry torch 9800 and after it upddated it hasnt been the same the screen isnt the same some of my icons are missing and nothing is right and i done a software downgrade to see if that would help and it didnt make any difference and i have removed the battery several times but it does not seem to be working and i do not know what to do! so if there someone who might be able to help me i would be very greatful.

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Safari and Mail will not open after software update

After doing the monthly software update yesterday, my Mail and Safari programs will not open. I click on the icon in the dock or in the Applications folder and I get nothing. The icon in the dock jumps, but nothing opens. I've read several other discussions and tried dragging several files out of the library, such as plist files and history, etc., but they still won't open. The software update only updated iTunes and iPhoto and included the most recent security update. I have not tried to reload Safari. If I do that (and it works), what do I need to do for Mail? Will I lose all my emails? Can someone tell me what I can do to get both programs back working properly? Thanks!

Another approach is to reapply the 10.3.9 combined update. "Repair permissions" via Disk Utility in your Utilities folder.
As far as your e-mail's are concerned, the database files are maintained in your User account>Library>Mail folder. It's very important you backup this folder periodically to external media regardless of circumstances to preclude losing your e-mails in the event of file corruption.
Best maintenance strategy is a full backup of your HD on a bootable external (firewire) hard drive. Makes life a lot easier in the event you need to revert your HD to its state prior to an System Update gone bad.

Macbook pro (snow leopard) will not boot after software update

I helped my mom buy a Macbook Pro for herself for Christmas. Today, I connected it to her old eMac and used the migration assistant to transfer files over. It was unable to estimate migration time on the only user (after 45 minutes) so I didn't migrate the user. Then I tried to pair her macbook to her new bluetooth keyboard, but no magic happened, so I tried to use the bluetooth setup assistant, which crashed. So I ran a software update, hoping that this would fix whatever the bluetooth problem is. Despite having updated on the 23rd, there were 4 updates. None seemed applicable but I installed them anyway. Now the computer won't boot at all.
Software update said that I had to restart for the updates to take effect, so I restarted. The harddrive went whirrrrrr and the grey screen with the apple logo and the spinning circle displayed. Then the harddrive stopped going whirrrr and 10 minutes later, I started looking on the support site for what to do. I found this:
http://discussions.apple.com/thread.jspa?messageID=10564149&#10564149
Per the instructions in the last post, I fscked the drive (although -f, in accordance with the fsck help). This found no problems. The next suggestion was to boot from the OSX install disk. Only one problem-- there was a disk in the disk drive when the problem occurred and the disk eject button apparently only works while in the gui. I can't install from disk if I can't get the existing disk out of the drive.
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Message was edited by: jenlarkin

Hi Jen:
Since it's new, you're entitled to 90 days of phone support (3 years if you buy AppleCare). It sounds to me like you may have some hardware issue(s) going on - you should not have the sorts of issues you're having with a new Mac. Apple will probably be much better and faster about getting you fixed than this board may be able to if that is the case.

Iphoto & Preview will not open after software update

I did a software update on my macbook pro yesterday, and cannot open iPhoto or review.
I am running on OSX 10.7.2 and the iPhoto is '11 9.2.1 Preview is 5.5.1
When i open either app nothing comes up, only the bar at the top of the screen changes to whatever app it is, but all the options in 'file, edit etc' cannot be clicked on.

Try trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder.
(On 10.7: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library)
(Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
What's the plist file?
For new users: Every application on your Mac has an accompanying plist file. It records certain User choices. For instance, in your favourite Word Processor it remembers your choice of Default Font, on your Web Browser is remembers things like your choice of Home Page. It even recalls what windows you had open last if your app allows you to pick up from where you left off last. The iPhoto plist file remembers things like the location of the Library, your choice of background colour, whether you are running a Referenced or Managed Library, what preferences you have for autosplitting events and so on. Trashing the plist file forces the app to generate a new one on the next launch, and this restores things to the Factory Defaults. Hence, if you've changed any of these things you'll need to reset them. If you haven't, then no bother. Trashing the plist file is Mac troubleshooting 101.

Scanner samsung scx-4300 does not work after software update v 2.3

hi everybody,
i just noticed that after i run software update on my mac mini and install samsung printer software update v2.3
I'm no longer able to scan from my Samsung SCX-4300
on macbook pro i noticed the software update has not been installed, and i can still scan without any problem
is there a way to uninstall the software update?
thanks.

What's the correct way to uninstall SamsungPrinterSoftwareUpdate v.2.3
If I delete the following:
- Samsung folder in /Libraries/Printers/
- Samsung Scanner.app in /Library/Image Capture/Devices
Will it remove samsung driver for printer and scanner?
If yes, then I can reinstall SamsungPrinterSoftwareUpdate v2.2 (found in on the internet from google search)
note: confirmed the problem is with SamsungPrinterSoftwareUpdate v2.3

HT1338 Mail does not open after software update?

My MacBook just updated with OSX 10.6.8 buildK549. Now my Mail does not open. I get a message that the mail version 4.5 1084/1065 is not compatible with the OSX. There was a new mail icon in the apps file but it did not open. Any suggestions?
How do I reinsatll Mail?
Thanks

It's giving you that message because the update changed Mail from version 4.5 to 4.6 and it's seeing the 4.5. The part of the update that was meant for Mail failed because it couldn't find Mail where it was looking for it.
See
https://discussions.apple.com/thread/4311280?tstart=0

MacBook Pro will not boot after software update

MacBook Pro will not boot after doing an Apple Software Update (of course they will not help you). MONEY, MONEY, MONEY is the name of the game. They can cause your computer to crash and still charge you!
Does anyone have an answer to why my computer is showing a little gear spinning for hours? I have tried several things with NO luck.
Thanks-

Run through the list of fixes here
Step by Step to fix your Mac

Microsoft office 2003 not working after software update

I tried opening up my MS Word and Powerpoint programs last night by clicking on their icons. It did not open. However, I opened the programs a few weeks ago when I created several documents but now nothing. But at the same time it does open my existing files using these programs. And when that's happened, I am able to close the existing file and do a FILE: NEW and save with no additional issues.
I have a feeling that the most recent Software Update 2011-002 is to blame. Just like when previous versions were to blame when it disabled my previous version of Photoshop. Also, just as the last Safari update a while back still continues to cause problems for me when I try to check my email on AOL for Desktop for Macs forcing me to go directly to www.aol.com over the web.
What can I do to remedy this problem without having to purchase an updated version of MS Office? I personally don't believe the latest version of MS Office will work on my laptop because it DOES NOT have the Intel chip. Unfortunately, I purchased my laptop just prior to the Mac Intel processors came out on the market.
In conclusion, each time the program crashed or stalled when I tried opening it multiple times I sent a report to Apple.
Any help will be greatly appreciated.
Send me an email if necessary. I don't always log into the Apple site.
Thanks, Christie

There is no Office 2003 for Mac
http://www.microsoft.com/mac/downloads

Epson Stylus CX7300 will not print after software update

After doing the latest update for my Epson Stylus CX7300 printer it will not print. When i open the printer utility it comes up with a communication error. I can still scan documents but i can't print or even print a test page, check ink levels etc.

Hi Kerry Bonney,
Welcome to the Apple Support Communities!
If you are having issues printing after running a software update I would recommend using the troubleshooting steps in the following article. It sounds like you have already completed some of these steps, but I would recommend reading over and working through the steps provided in this article.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Have a great day,
Joe

Restore file not compatible after software update

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