Restore files with recovery manager

I have a presario CQ62 win 7 laptop.  I had to do a system restore because pc would not boot.  selected option to create a back up of files and settings onto extenal hard drive.  after restoring the OS i attemped to use recovery manager to restore files and settings ,  goes about to 58 percent and then says recovery manager has stopped working and will close.
tried selecting only documents and still no good.  

It's most likely some core files on your win7 is corrupted or damaged. However, you can try restoring the files only (exclude the settings) to another computer. If this fails, then the backup it self is damaged or corrupted.

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    ++Please click KUDOS / White thumb to say thanks
    ++Please click ACCEPT AS SOLUTION to help others, find this solution faster
    **I'm a Volunteer, I do not work for HP**

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    2015 Microsoft MVP - Windows Experience Consumer

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