Restore Function Not Found (among other things)

A few days ago, while the iPod was in use the white screen on the display appear telling me to connect to my computer and use iTunes to restore. I had not changed any settings, but this appeared in the middle of a song. The previous day, I had my USB cord run over by a chair and the insulation was torn away along with some of the interior strands. Unknowingly, I plugged my iPod into the cord to as the white screen instructed. The Do Not Disconnect screen appeared and never left. A few hours later I finally unplugged the cord to reset the iPod manually.
After reinstalling iTunes, the iPod screen went monochrome and never reset itself. I installed iTunes on another computer to see if that would work and got as far as resetting the iPod (clearing the memory) but when I turned the iPod back on, the white screen appeared again.
Does anyone have any useful information?

In addition to the above information, after various attempts to restore I have received an error code of 1418. This code appears sporadically. The majority of the time I receive an error message stating that "There was a problem downloading the iPod software for the iPod "iPod". The requested resource was not found."
At one point in time, I found a found seperate fixes for both problems. I did as the instructions told me, but neither worked.
Please, any help out there?
DELL Windows XP Pro
DELL Windows XP Pro

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Call Library Function.png ‏192 KB

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