Restore iphone dialog box
When I click on "Restore iPhone" or "Check for Update" a dialog box opens up.
Equipment:
MacBook Pro
iPhone 5s
Versioning
iPhone IOS is up to date (e.g. 8.3)
iTunes is up to date (e.g. 12.1.2)
iPhone is synched and backed up to iTunes (verified in preferences-->devices)
I also deleted the back up and created a new fresh one
1.7GB free on the iPhone
Backup over cloud is turned off
Ideas tried so far:
I have tried deleting (in ~/Library/Preferences/):
'com.apple.iTunes.plist'
'com.apple.iTunesHelper.plist'
In a terminal window I have also tried:
defaults write com.apple.iTunes disableCheckForUpdates -bool NO
I have restarted the computer and the iPhone from scratch as well multiple times for each sequence/attempt.
Note, if I try to restore from backup I get a warning that there is not enough space (which I also find strange--even with a fresh/clean backup).
Well you have covered everything I can think of
You could call AppleCare in your country and they may check the status on their database of your iPhone
Then you will know if it is you or an issue with the carrier processing the request correctly
Ireland ??? = (353) 1850 946 191
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When preforming the sync, it got to the point where it said "Finishing Sync" in iTunes, the phone said "Sync in Progress" and iTunes froze completely. (Not Responding) Left it for about 30mins, after which it still said the same. I rebooted the machine and the phone, and tried again with the same error. I then tried removing all music and videos from the phone. Same problem.
My last resort was to attempt a restore of the phone. It started the restore and eventually got to a point where iTunes came up with the error 2003, unable to restore iPhone, the phone was now stuck in restore mode with the iTunes Logo and USB plug on the main screen.
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Can anybody help me out with this please.
Below is the copy of the diagnostics log created the last time I ran it:
Microsoft Windows 7 Home Premium Edition (Build 7600)
OEM OEM
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 91FD09E04D569044
Current user is an administrator.
The current local date and time is 2011-01-26 08:09:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {56AC59F1-BAF3-48E5-A70D-50B73E31F5EA}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 192.168.0.202
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 25 22:44:34 2011
Lease Expires: Wed Jan 26 22:44:34 2011
DNS Servers: 192.168.0.1
192.168.0.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.1:800
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-26 08:08:05.
Any help would be appreciated!
Thanks in advance!The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/
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