Restore ipod button in iTunes gives open file dialog - HELP!

I have an iPod touch which is non-working. When I plug it in to my mac, I get the message: "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes."
So in iTunes, I click the restore button. At that point, support docs say that I should be prompted to enter an admin password, but I'm not. All I get is a file open dialog box. Is it prompting me to find some backup file for my iPod? I don't know, but I don't have any such file. I have no idea what file I should be opening supposedly. I just want to restore my iPod to default factory settings. How do I do this?
Thanks

Check USB connections
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.

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