Restore: iTunes hung on ""Restoring iPhone Software..." with progress 100%
i just got my iphone replaced at Apple store and was attempting to install the latest version of the OS when it hung up. then while attempting to "restore", it made it to the message "restoring iPhone software..." but has been hung-up there for a couple of hours. what can i do to fix this???
When you say it is hanging what exactly do you see iTunes doing? what is on the iPhone?
Article below may assist. Also a couple quick bullet point tips
*Ensure you try and restore in other USB Ports if needed
*Try and use back USB ports if you are using a desktop computer
*Do not try and restore while connected to a USB Hub, or using a USB Extension cable to extend the length of the iPhone cable
*Disconnect any un-needed devices from the PC/Mac to allow more power and speed to transfer to ports needing it. Things to unplug may include Printers, Scanners, Cameras, External HDs not needing to be used right away etc.
*Disabling any Security software just for the restore process to finish properly
*Restore/Update using a new user account or another computer
Update and restore error messages on the iPhone and iPod touch
http://support.apple.com/kb/TS1275
Similar Messages
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My ios update keeps getting stuck on the Restoring iPhone software stage. I uninstalled iTunes and reinstalled it again, but still nothing. Now I can't even use my phone as it shows the plug into iTunes screen. Please help!!!! Thanks,
A Restore first downloads a new copy of iOS to your computer. On a slow Internet connection this can take a long time. How fast is your connection? How long would you expect it to take to download 900 MB?
That's assuming nothing is interfering with the download. Some firewalls and antivirus programs will block the download or slow it down. So you should temporarily disable your security software. Security software can also block the update after the iOS download is complete. -
i think itunes has removed my iphone software. because now not showing home screen. when i tried to restore my phone there generated an error no is 1015. please help me how can i recover my iphone again?
From the article which you posted your question from:
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. -
My IPOD Classic Video 5. Gen. showed videos, but now it does no longer show them, instead i see a black picture on my IPOD and it doesn`t work. I have to restart it every time, i try it. i restore the software with itunes, but the problem still exists.
The Videos are showed up front 4 months, but now they are no longer to be seen. When you star a video first the hard drive starts, but then it stops and hangs up. I have to restart it, starting with the apple logo....Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc. -
My iphone is stuck in recovery mode. The apple logo is up and proceeded about 70percent of the way then it just stops moving. I have looked all over the internet and I am out of warranty. On itunes it reads restoring iphone software. My software was 4.3.2 but it was in the process of being upgraded to 4.3.3 so i dont know if it is being restored to 4.3.2 or 4.3.3... Please help
I still have the Same Problem.
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IPhone 4 freezes on the "restoring iphone software" screen on itunes.
Hi there. I can't restore my iphone. It either tries and freezes on the "restoring iphone software" screen, or it fails and brings up error 1604. Please can someone help me! What can I do?
The iPhone is NOT jailbroken, if that helps. Its simply freezing when I try to do an official restore using iTunes 10.4.1.10.http://support.apple.com/kb/TS3694#error1604
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection. -
2.0 update--now my phone hangs at "Restoring iPhone software..."
I've read posts with lots of other problems regarding the update from 1.1.4 to 2.0, but I didn't see anything relevant to what I'm experiencing (it also appears as the Apple iPhone support forum is having some problems).
This morning I updated my iTunes to 7.7, as prompted. Then I plugged in my iPhone to charge, and was prompted to update my software, which I did. 95 minutes later, iTunes still says "Restoring iPhone software..." and I have the apple on the black screen on my phone, with the circling "in process" going round and round. (No beach ball of death on my computer screen, however.)
What do I do? I really need my phone to make some calls.Hello,
After reading about 2 hours worth of posts, the one thing that kept coming up was the issue of having to use a USB 2.0 PC card (my PowerBook is as old as the hills and only has 1.1 ports).
I finally unplugged it from my Mac and plugged it directly into my PC (luckily, I have a company-provided computer as well). 10 minutes later, I was updated and ready to go. I plugged the phone back into my Mac to restore and all was well.
If you are connecting your phone to a 1.0 or 1.1 USB port, OR connecting to a 2.0 port via a hub or a PC card, I would highly recommend using a different computer with a direct 2.0 port, for the update.
I have no problem syncing right now with my USB 2.0 PC card, but going forward, I will only install updates using my PC with a direct 2.0 port (until I can afford a new PowerBook).
I do wonder if I would have problems syncing if I had more stuff on my phone. Right now I'm only using about 2G of my 8G. Time will tell.
Good luck--I hope this solution works for you. I know how frustrating it can be. -
HI THERE,
CAN SOMEONE PLEASE HELP ME? I HAVE BEEN TRYING TO RESTORE MY IPHONE4 FROM IOS 4.3.3 TO 5.1.1 FOR THE LAST 6 HOURS AND EVERYTHING GOES THROUGH OK UNTIL IT GETS TO THE RESTORING IPHONE SOFTWARE, IT LOADS 1/2 THEN FREEZES. IVE LEFT IT LIKE THAT FOR AT 30MINS AND NOTHING HAPPENS. IVE TAKEN THE CORD OUT AND HAD TO TURN PHONE OFF AND RESTART, THEN LOAD IT BACK UP TO ITUNES ALL OVER AGAIN. MANY TIMES!!!!! IVE CHANGED CORD AND USB STILL NOTHING? IVE GOTTEN TO THE POINT WHERE I MAY HAVE RUINED IT ALTOGETHER AND NEED TO BUY A NEW PHONE? PLEASE I HOPE SOMEONE OUT THERE CAN HELP?:
MANY THANKSYou may not get a response as you are shouting at everyone.
All caps indicates shouting, is considered rude, and is difficult to read.
Many will not read such posts.
Try turning off you caps lock and asking again. -
Unable to restore iPhone 5S with iOS 8.2 (Error -1)
Unable to restore iPhone 5S with iOS 8.2 (Error -1)
I tried to install previous versions 8.0 and 7.0.3, it returns another error.
I tried with iTunes 12.1.1.4 and 11.2
Even in DFU mode its giving the same error.Hey BBRemoshan,
Thanks for the question. If I understand correctly, you are trying to restore the iPhone and are getting errors. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario -
I have recently bought an iPhone 4S and I am trying to install iOS7. The install initially failed and I received an error message. I attempted a restore, however, the progress bar is now stuck at "Restoring iPhone software.."
I'm still attempting to restore it, but the process goes as follows
- Extracting software.
- Waiting for iphone.
- Preparing iphone software for restore.
- Verifying iphone software.
- Restoring iPhone software.
It is at this point where it begins to load approxiamtely 10% and then freezes. I have had the handset connected 7 hours with no progress and this is my third attempt since Friday. Please help.See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743 -
Try to restoring iphone software
try to restoring iphone software it have been more than hour it not do anything ?????
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... -
How to restore iPhone 3gs with error code 1015 ??
How to restore iPhone 3gs with error code 1015 ??
The only advice we can give is to try and put it into DFU mode and restore. If that doesn't fix it, buy a new phone.
There is a reason that Jailbreaking isn't supported. You have just been kicked in the donkey by it. -
TS3694 why i cant restore iphone software and it has error occured code 1015
why i cant restore iphone software and it has error occured code 1015
Type 1015 into the search bar at the top of this page by Support and read the resulting help articles.
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Can I purchase and turn on iTunes match from my iPhone 5 with out a computer? And if so how?
Can I purchase and turn on iTunes Match from my iPhone 5 with out a computer? And if so how?
You can't do it from your phone. If they are iTunes purchased songs then you should be able to copy them to your laptop via File > Devices > Transfer Purchases. For music from other sources, anf i you haven't got them on your backup of your library, then you will need a third-party program on your computer to copy them back - there are some listed half-way down this page which might work : https://discussions.apple.com/docs/DOC-3991
You might also find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141 -
How to I get itunes radio on my iphone four with ios 7
How to I get itunes radio on my iphone four with ios 7
So I was having the same issue and through guess and check I think I figured out the problem.
Essentially iTunes Radio is only available in the US, hence your phone needs to know you're within the borders of the USA.
I went into Settings > Privacy> Location Services > System Services (at bottom of the screen) and started playing around with some location systems I had turned off to preserve battery life. As soon as I turned on the "Setting time zone" function, iTunes Radio became available again.
It looks like Apple uses that system service to determine location of the phone and thus the availability of iTunes Radio.
You may have to close out the Radio app and restart (or even restart your phone) to make it work but so far so good for me.
Good luck!
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