Restore keeps asking for my wife's previous, 5 year old, no longer remembered, Apple ID password. What can I do?
Gen 3 iPad went into "Recovery" mode while updating to 8.0.2. requiring a "Restore." iPad is now in it's 17th hour of trying to restore and recover all data backed up in cloud and on MacBook Pro. Odd think - I keep being asked for a password my wife had on her first iPad, one associated with an email provider with haven't used in over 5 years. We have no recollection of that old password. What can I do?
First, the iPad should not take 17 hours to restore. Perhaps if your wifi was extremely slow, but if you're restoring from a backup made to the computer, it should take no more than 20 minutes or so. I would be inclined to start again - connect to iTunes, click Restore within iTunes, and go from there.
The only time an AppleID would get in the way of restoring is if it was used to set the Find My iPad feature. If this is the case, you're going to have to recover access to the AppleID. Start here:
If you forgot your Apple ID password
Matt
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I have an iPhone 6. I am signed in to iTunes with my Apple ID. I am updating apps and the phone keeps asking for my wife's Apple ID.
How can I find which Apple ID was used to purchase each app? I am trying to find the answer but not having any luck. thanks!
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HT1766 my iphone 4s will not restore keeps asking for a password
my iphone 4s will not restore keeps asking for a password when i hit restore
that can happen with itunes mode sometimes first thing i want you to do is plug in your phone to your pc/mac
then power it off completely if holding the power button dose not help hold the power button and the home button at the same time it shud power of completly it is verry important that its of and plug in to pc/mac next step
press the power button for 3 secons then while holding the power button press the home button and hold the 2 for 10 secons ifso far you have done corectly the screen will go white and power of after this happens let go of the power button but keep holding the home button for 15 secons your phones screen should stay blank and if done corectly itunes will recogniz the phone the your phone is in dfu mode after your phone is recognized in your pc/mac dont press anf buttons on your phone you should be able to do a restore while in dfu mode if this comes up with erorr -1 you need to retry the prosess 2 more times until sucsesfully if you get any other errors please tell me what thay are so i can see if its software or a hardware fault please also send me the modle number this can be found on the back of your phone -
an album i purchased on my ipad that i also downloaded onto laptop, won't play and continually asks for authorization.. however it was authorized under the same apple id.. what do i do?
Hey megatony87,
Thanks for the question. I understand you are having authorization issues with a purchased album on your computer. The following article may help to resolve your issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Thanks,
Matt M. -
my ipad2 keeps asking for a usa address wen i try to download an app but my address is uk. can anyone help?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
It keeps asking for security questions i dont remmber and i cant reach apple
I just bought 10 $i tunes gift card .. But when i make abuy it keep asking for security questions . Icreated my id 3 years ago and i really dont remmber the answers I tried to reach apple support but its only available for us phone numper What should i do now ?? Ineed help
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Time Machine / Time Capsule restore keeps asking for password.
I have just tried to do a restore from my time capsule, but all i get is "please enter the password" i enter it and it just closes the diolog box and does nothing.
It's the right password as you can see on this video when i try to enter the password incorrectly the window just shakes, I am using lion and Time Machine as only ever backed up this computer when it's had lion installed - so no previous snow leopard back-ups are in there. Is this a known bug? is anybody else having this problem? or does anyone know how to fix it?
check out this video if you want, It shows what's going on a little better. (sorry for the unsteady hand, i was typing as well)
http://www.youtube.com/watch?v=N2h30fyoPdwOk. I got it to work, sort of....
As I mentioned before I tried the "disk password" and the "Time capsule Password" options to see if I can start the back up again or start a new backup. Neither worked. So I tried the firmware down grade, but like you said that did not work. I then decided to try the "Account password" option and I have never used this option before becasue it states that if there is data on the drive it would not be acessable after creating an account. Since I wiped out the disk that was nno problem. When I created the new account and choose the drive it asked for the user name and password. I entered the info for the new account I just created(FYI this has nothing to do with your login username and password), bingo! It worked!
Now I have two partitions on the TC disk. The old one and now the new account. I am guessing this is to be used if I have multiple computers, which I don't.
I any case, I am going to wipe out everything again and try again to do a backup the way I had it before. -
I turned my ipad off. It's now asking for a passcode. Is that the same as the password for my Apple ID. I used it but it still will not let me get access,
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software. -
My wife used to have an account on my iMac and then she deleted her account when she no longer needed it. Now I cannot update three software packages in the Mac App Store. Software update keeps telling me updates are available but when I try to update them, I get a message that I need to sign on using my wife's account and apple id. I am the only user on my iMac and I am an administrator. Why can't I update the software? I do not want to have to add my wife's account back on my iMac and I should not have to.
georgefromLakeOswego wrote:
... telling me updates are available but when I try to update them, I get a message that I need to sign on using my wife's account and apple id. ...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs
http://support.apple.com/kb/HE37 -
The Apple ID that is coming up on my App Store is my wife's but I am logged in under my own, I have logged out and back in but it is still logging in on hers can anyone help???
I am afraid all apps are tied to the Apple ID they are purchased with and are not transferable.
Your son have to buy those apps with his own Apple ID and start from scratch. -
I backed up my previous iphone the other day in anticipation of it being replaced (wifi stayed grey non stop) and now I have my new phone and want to put all of my old data on but it keeps asking for a passcode before restoring the backup. I've put in what I thought it would be but get nowhere. How do I get the password or change it?
If your iPhone was passcode protected, check out the first section here.
Or it could be that the backup itself was encrypted in iTunes; that is discssued further down in this same article.
http://support.apple.com/kb/HT4946 -
ICloud Restore stuck - keeps asking for old Apple ID
Hello,
I've just gotten a iPhone 4S that I want to restore from an iCloud backup (I've had a 3GS previously). Unfortunately I'm running into problems as the restore process just doesn't finish. Some settings are restored just fine (contacts, messages, browser history, ...) while others are causing problems. In particular the photos & apps are not being downloaded. Apps are recognized but just sit on my screen "waiting".
I suspect that the cause for all this is that the last backup is from March 2012 (my 3GS died then) and in the meantime I've changed my Apple ID. During the restore it keeps asking for my old Apple ID, which is not longer active & I cannot log into.
Now I'm stuck since the phone decides to set the iCloud account to the old one and this cannot be changed as it tells me that I cannot delete the iCloud account during a restore is in progress...
Any help or suggestions are greatly appreciated! Unforunately I don't have an iTunes backup and I really don't want to lose my data (especially the photos).
Cheers,
FlorianThe solution to fix this mess was to temporarily change my AppleID name back to the one that was active when the iCloud backup was being made.
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I know my passcode is correct but when I try to reset my iPad mini it keeps asking for a passcode! have tried restoring, connecting to iTunes and looked for the 'set up as new iPad' notification, but nothing is working? can anyone help please?
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Sold my wifi iPad and reset b4 selling
New owner can't sign into his Apple ID keeps asking for old (mine) Apple ID
Thought would have erased with resetting iPadHello, your iPad is 'Activation Locked' as a part of 'Find My iPad'.
Log onto www.icloud.com, go to 'Find My iPhone'. Then select 'All Devices', your old iPad will probably show here, select 'Remove from Account'.
If there is no option to 'Remove from Account' ask the current owner to switch iPad off for a while, and remove from account should show in 5 minutes or so. -
My battery was not working properly (kept running out over a few hours.) I was advised at the apple store to restore my iphone which i did. When i try to restore it to my back up it keeps asking for a password but i have no idea what this password is? could anyone help?
If your backup is encrypted, you cannot restore without the password.
You can continue to backup but you cannot restore without password.
There's no way to retrieve the password.
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
From: http://support.apple.com/kb/HT4946
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