Restore needed message. HELP

My iphone shows Restore Needed error message
Iphone does not show up in iTunes, when it tries to connect it advises to put my passcode in, before itunes can connect to the iphone.
My iphone message is Restore Needed. iPhone cannot make or receive calls. www.apple.com/support ..
It has a little information icon that i clicked on and it advises that the IMEI and ICCID in unknown.
any ideas on how to restore my phone????

Try forcing your iPhone into recovery mode and restoring from there. To do this, turn it off. then, press and hold the home button. Keeping it held, plug your iPhone into iTunes via the USB cable. Keep holding down the home button until the screen showing a USB cable and an iTunes icon appears. Then, iTunes will recognize your iPhone, and you can do a restore. Hopefully this will work, but a restart of iTunes or your computer may be required.

Similar Messages

  • Restore Needed Message

    Hello,
    I received the following information on my 3g iphone with 2.2 running. The phone started up with information instructing me to restore the phone by connecting to iTunes. I also receiving different languages and the only option is to make an emergency call. I am currently using iTunes v 8.0.2. When I connect the phone, I am then notified "Itunes can not activate your phone because the SIM card is not inserted or a SIM pin is required"
    I have removed the SIM and then inserted it again. My phone is passcoded but I dont have the option to insert it.
    Any help would be apprciated.
    Thanks.

    Hi ryinger,
    This article: http://support.apple.com/kb/TS2455 provides more information about that error message in iTunes.
    Does the iPhone display the default IMEI number shown in the article?
    If it does, the iPhone may need hardware repair. Just make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
    http://www.apple.com/retail/geniusbar/
    U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
    -Jason

  • Restore Needed but Can't proceed.

    Hello, when I turned on my iPhone 3G (2.2) this morning, it displayed 'Restore Needed' message and said that it cannot make or receive calls. When I plugged in to my computer to do a restore with iTunes. iTunes told me to unlock the phone with my password since my iphone is protected. The issue is that I have no where to input this password on the iPhone!! The only screen that iPhone is showing is the Emergency Call keyboard. So I am stuck. I tried to reboot the iPhone but no success.
    Can someone help me please or experienced the same issue?

    thanks for the advice! pressing the home button brought the phone to forced restore mode. I had to press it for a really long time- maybe 4 minutes. but since the apple store is closed, I really had no other hope.
    now it's trying to restore, and I'm crossing my fingers that that works!

  • Restore needed -There is no SIM

    I finally see a dim light at the end of this restore drama, I managed to get my phone back to the post recovery stage finally, and with "restore needed" message
    I think the drama will end.I will be glad if I come out of this.On connecting to Itunes, I get the message "There is no SIM Card in the phone you are trying to activate" I might have inserted the SIM card at least four or five times.Checking forums for an answer.

    Same thing happens to me...all i see is the itunes and apple logo. Even though it's connected. It JUST doesn't wanna sync/restore/acknowledge there's a sim in my phone. I get NO SERVICE etc (that's if i'm lucky enough to have the phone in working order and not a black screen)
    Getting frustrating

  • Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    Hi, my iphone its in recovery mode and when i restore my iphone 5s loading show the blue screen and show note on itunes (unknown error 14) please i need your help please . thanks

    In the article Resolve iOS update and restore errors this is what it says about error 14:
    Check your USB connections
    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or “invalid response."
    If the USB connection between your device and computer is interrupted, you may be unable to update or restore.
    To narrow down the issue, you can also change up your hardware:
    Use the USB cable that came with your device, or a different Apple USB cable.
    Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
    Try a different computer.
    If necessary, resolve any further issues with the USB connection, then with your security software.
    If you're still seeing the error message, check for hardware issues by following the next section.

  • Hi,  For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your pas

    Hi,
    For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on your iPhone before it can be used with iTunes'.
    The problem is, I can't enter my passcode because I'm not given that option on the iPhone. All I seem to be able to do is make an emergency call.
    It's been working fine otherwise. Any suggestions?
    This is the SECOND replacement iPhone I've had this week and I'm getting a bit fed up.
    Thanks in advance for any help,

    Are you referring to the 4 digit passcode needed to enter the phone and use it's features?
    If so reboot your iPhone and enter the passcode to get it operational.  Launch Image Capture on the Mac and connect the iPhone.  Now you should be able to download the video files to wherever you want on your hard drive. 
    OT

  • Restore needed but wont restore HELP PLEASE

    my iphone keeps saying restore needed, iphone can not make calls or recieve calls restore on itunes phone says no service all the time, but iphone will not restore on itunes loads half way then stops, ive even tryed to restore settings on my phone manually but then my phone just keeps doing the apple symbol then turns off and on constantlly PLEASE HELP what do i do

    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
    iTunes free download from www.itunes.com/download
    kimgaspar wrote:
    , but iphone will not restore on itunes loads half way then stops,
    Are you using windows ? Any Error Messages or Alerts ?

  • HT4061 Help with Restore error message "An unknown error has occurred (2006)"

    My iphone 4s stopped working suddenly today - I have tried to restore it but am getting an error message every time that says "An unknown error has occurred (2006)" - does anyone know what I can do please?

    Hello Miranda,
    The following article contains information that may help get your iPhone restored.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
    All the best,
    Allen

  • HT201210 please,I need your help ! I was updating my iphone ios to ios4.2 and then problems begins when it shows that it needs to restore the factory software to I was trying to restore ,but that didn't happen it begins but then it shows unknown error 101

    please,I need your help ! I was updating my iphone ios to ios4.2 and then problems begins when it shows that it needs to restore the factory software to I was trying to restore ,but that didn't happen it begins restoring but then it shows unknown error 1015

    Stop being impatient.
    From the article that the question was posted from:
    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed.   Installing an older version of iOS over a newer version is not supported.
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    Message was edited by:
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    Atena,
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    JHeadstart Team.

  • Need some help in saving video message from viber to my Iphone. I disabled the thing that would save photos and videos automatically then, there comes a video I want to save. After loading and watching it, I press the "save to gallery"

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  • Help restore 30684 messages in Apple Mail inbox

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