Restore needed on screen but iTunes says phone is locked and cannot connect

restore needed on screen but itunes says phone locked and cannot connect

now it says cannot restore from itunes (error 1)

Similar Messages

  • I want to restore ipod (1st Clickwheel) but itunes says im not online

    I want to restore ipod (1st Clickwheel) but itunes says im not online so it does not let me do it, any suggestions..?

    that helped alot thanks, but i still got a problem. After i restore the ipod and then charge it and connect it to my computer than the same message keeps coming up every time. it says that my ipod is currupted and i need to restore it so i do but it happens every single time. i must have restored my ipod ten times already, any suggestions...?

  • HT1766 Hi! I upgrade my iPhone 5 from ios 7.1 to 7.1.1. When it finished I wanted to restore with my backup but iTunes says that it can't because incompatible or corrupted. What can I do then to restore my iPhone?

    Hi!
    I upgrade my iPhone 5 from ios 7.1 to 7.1.1.
    When it finished I wanted to restore with my backup but iTunes says that it can't because incompatible or corrupted.
    What can I do then to restore my iPhone?

    Backups are only used for restoring iPhones via iTunes.
    If you desire to go about another method for extracting data from a backup, use google to find out how (if possible) to make that happen.

  • HT1212 My  fully charged iPhone screen is black and not responding. what can I do to get it to work again? I have never syncd on iTunes. I connected to my laptop and iTunes app displays error msg saying phone is locked and unlock phone to connect.

    My fully charged iPhone has a black screen and is not responding but has Siri and sound.  I connected to laptop and iTunes gives error msg indicating phone is locked and I to enter passcode. but I can't enter the passcode because the screen is black. I have never syncd with iTunes. What can I do to get my  phone back?

    First thing to try is to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.

  • When I lock my screen it says phone is locked and whenever I click anything it reads it out but does not let me slide to unlock the screen often but when it does it just reads of my pass code and letters but doesn't unlock my phone .

    A Voice is reading everything that I click on, on my lock screen out loud but doesn't let me slide to unlock ect i canny access the phone

    Hello TaylerLauren,
    I read your post, and it sounds as though the Voice Over feature has been activated. I have linked to an article that will instruct you on how to use it, and the location in Setting where you can turn it off:
    iOS: Configuring accessibility features
    http://support.apple.com/kb/HT5018
    Voice Over information from the iPhone User Guide:
    http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
    VoiceOver
    VoiceOver describes aloud what appears onscreen, so you can use iPhone without seeing it.
    VoiceOver tells you about each item on the screen as you select it. The VoiceOver cursor (a rectangle) encloses the item and VoiceOver speaks its name or describes it.
    Touch the screen or drag your finger over it to hear the items on the screen. When you select text, VoiceOver reads the text. If you turn on Speak Hints, VoiceOver may tell you the name of the item and provide instructions—for example, “double-tap to open.” To interact with items, such as buttons and links, use the gestures described in Learn VoiceOver gestures on page 130.
    When you go to a new screen, VoiceOver plays a sound, then selects and speaks the first item on the screen (typically in the upper-left corner). VoiceOver also lets you know when the display changes to landscape or portrait orientation, and when the screen becomes locked or unlocked.
    Note: VoiceOver speaks in the language specified in International settings, which may be influenced by the Region Format setting in Settings > General > International. VoiceOver is available in many languages, but not all.
    VoiceOver basics
    Important: VoiceOver changes the gestures you use to control iPhone. When VoiceOver is on, you must use VoiceOver gestures to operate iPhone—even to turn VoiceOver off.
    Turn VoiceOver on or off. Go to Settings > General > Accessibility > VoiceOver, or use the Accessibility Shortcut.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Ipad mini was locked and the wrong passcode was entered enough to disable it. Tried to connect to a laptop but it says it is locked and the passcode needs to be entered, but I can't because the device says it is disabled.

    I tried next to put device into recovery mode and reset it that way but it still said the same thing, itunes says I need to enter passcode to unlock it but the iPad says it is disabled. What can I do next?

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug (very important)
    5. Release Home button.
    ON COMPUTER
    6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
    7. Select "Restore iPad"...
    Note: Data will be lost

  • HT201441 If you've found an iPod that was locked using Find My Phone/Activation Lock, and cannot contact the previous owner, is there any way to activate it still?

    I came across a 5th gen iPod touch at a bus stop, and tried but cannot activate it, as it is under the Find My Phone/ Activation Lock.
    Since I do not know who the previous owner is, is it possible to get around this roadblock? Or is it just no good to try?

    There's no way to get around it.  Turn it into the police so they can find the rightful owner.  You won't be able to use it anyway.

  • I have music on my iphone, but Itunes says 'Music - zero items' when iphone connected. How do i manage my songs?

    Background info: I have music on my iphone that i would like to change / delete / update manually. Software versions of both itunes and iphone are up to date.
    So, in chronological order:
    When i connect my iphone to my PC, itunes detects it. Fine. No problem.
    I click on the 'on this iphone' tab (where I would expect to see the music i know to have on my iphone)... It says 'Music - zero items'. Hmmmm - i know i have over 1 GB of music on there...
    I click on the summary tab for my iphone. 'Manually manage music and videos' is checked. The status bar at the bottom shows i have over 1 GB of 'other' information on my iphone, but no music.
    Basically what i'm after is being able to delete and add music from my itunes to my iphone as i see fit. At present i am unable due to the reasons outlined above. Tried contacting Apple direct but providing me with only 140 characters to describe the problem to them is.. well... pretty w@nk.
    Any help appreciated- have been scouring the discussion boards but cannot find anything that correlates directly.
    Thanks in advance

    Without syncing:  File>Transfer Purchases

  • How to restore an iPad when it is rebooting all the time and cannot connect to iTunes

    Two days ago, I was updating applications. The iPad crashed during the process so I did a hard rebood. Since then, the iPad is in a perpetual reboot mode.
    Once in a while, I get the security keypad but as soon as my password is put, the iPad freezes and then, goes in reboot.
    We tried to connect to iTunes on our MacBook Pro but the connection is often not possible because of the reboot.
    A few times, we were able to see the iPad menu and even tried a restore from iTunes.  iTunes downloaded the iOS 6.1.3 again (over multiple connection/reconnections) but no help. The iPad is still rebooting all the time.
    What can I do?

    Send the iPad into DFU mode and then restore it through iTunes.
    Google the instructions on how to place your iPad into DFU mode.

  • IPhone locked and cannot connect to iTunes after update

    When I plugged in my iPhone to my desktop, it told me that I could download a new version of iTunes. I did, and then I got an error message while downloading (I didn't record the error message like a dummy). Now, I am left with the icons to connect to iTunes on my phone's screen. The only problem is that I can't connect to iTunes anymore. I can't use my phone, and I can't connect even though I just connected before trying to download the new version of iTunes.
    I've tried restarting my computer and the phone. I have also plugged in and pulled out my iPhone's connection as well as restarting iTunes to no avail. I don't want to download a new version of iTunes since I have playlists that I have worked a good deal on.
    Is there anything else I can do?

    Ok, I tried to restore it on another computer with iTuens. I saw that that computer said it could not restore my phone because of error code 13. I'm looking into that now.

  • M on typed in pascode many time and my iphone 4s says on the screen,diabled connect to itunes,itunes says iphone is locked with passcode.Idont want to loose my contacts and pictures.I do remember my password.What hould i do

    my phone was disabled after several passcode atempt by my son,it says connect to itunes,itunes says phone is locked with passcode.I remember my passcode.I dont want to loose my contacts,what hould i do.

    If your phone is now disabled, you've already lost all of the data on the phone. That's the whole point of the passcode. Your only choice now is to force the phone into recovery mode and restore it, as described here:
    http://support.apple.com/kb/ht1212

  • Phone is locked/disabled (cannot remember passcode) but cannot restore becasue itunes says i need to turn off find my phone on icloud but i can't get into my phone to do that, HELP

    Phone is locked/disabled (cannot remember passcode) but cannot restore becasue itunes says i need to turn off find my phone on icloud but i can't get into my phone to do that, HELP

    Follow the directions here to force the phone into recovery mode & restore it:
    http://support.apple.com/kb/HT1808
    This will remove the passcode.

  • My iPhone 5S says it's disabled and to connect to iTunes, iTunes says it needs 4 digit pass code. I tried to restore it but device wasn't recognised. Any ideas? I only got it yesterday.

    My iPhone 5S says it's disabled and to connect to iTunes, iTunes says it needs 4 digit pass code. I tried to restore it but device wasn't recognised. Any ideas? I only got it yesterday.

    How did the passcode get on the phone to begin with, if you "only got it yesterday"? Regardless, to remove it, you'll have to force the phone into recovery mode, as described here, & restore it:
    http://support.apple.com/kb/ht1808
    This will remove the passcode.

  • HT1212 my iphone screen is broken and i need to access it through itunes but my phone is locked. it cannot be unlocked on the screen but is there any way i can do it on itunes?

    my iphone screen is broken and i need to access it through itunes but my phone is locked. it cannot be unlocked on the screen but is there any way i can do it on itunes so i can access it?

    Depends, if you've synced with this iTunes, while that passcode was enabled, you won't be prompted to enter the passcode when connecting your phone. If you have not synced, while that passcode was enabled, you will. So, if you fall in the later, there is no way to do what you want.

  • Trying to restore my iphone 5c, but it says i have to turn off the 'find my phone'  option in icloud.  when i try, it brings up the wrong apple id.  I reset it under itunes

    Trying to restore my iphone 5c, but it says i have to turn off the 'find my phone' option in icloud.  when i try, it brings up the wrong apple id.  I reset it under itunes & app store in settings but still not working...frustrated!

    Open iTunes on computer, connect iPhone to computer with USB Cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes on computer.

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