Restore of backed up EFS files

Hello, we recently started to use EFS encryption on our file server. thats works ok, as well as the windows server backup, however when i go to restore an encrypted efs file via the console for the backup, i get a restore error....
"File recovery could not complete" "No files could be recovered"  I am also restoring to teh desktop rather than original location..
When i restore a non encrypted file all is good.
I am the admin user on a Windows server 2011 SBS server when doing this. Is there a special way to restore EFS files ?
Any ideas?
Thanks..

Hi,
Please go to "Backup and Restore"\Restore my files (Restore all users' files)\Browse for files (Browse for files ) to view the content of your backup, make sure that teh encrypted files are
included in it.
If you install a new operating system or  upgrade your current one, or if your current operating system fails, then you might lose access to the EFS files, if so, you need a copy of your encryption key and related certificate to regain access.
Please see detailed informatin in this link:
Recover encrypted files or folders
http://windows.microsoft.com/en-in/windows/recover-encrypted-files-folders#1TC=windows-7
Yolanda Zhu
TechNet Community Support

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