Restore point missing I can't get in at all

I was going to do a restore on my HP4177 laptop this morning I downloaded the new Firefox and I think I got more I I asked for malware too. Anway all my restore points were missing and the option had been turned off I have been trying to run the fix problem to get my machining up long enough to to a complete factory restore and it keeps running me in circles. now remember if you are helping me its like teaching a toddler to walk well I'm not quite tha computer stupid I can follow directions. HELP ME PLEASE I HAVE HOMEWORK DUE.

Hi OzPNutzgma,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having problems restoring your computer. Are you getting an error message at all when you try the restore? What operating system are you running? What is the product number for your notebook?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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