Restore previous backup (folder exist in C:/...backup) but not on the iTune list.

There were problems with my iPhone for the past few days with freezing etc. So i backup the phone and brought it into Apple for an exchange for a new one. When i got home, when i plugged into iTune, there are no other options apart from ONLY set up as a new phone.
After that was done, i tried to restore from the previous back but the one i backed up from the previous phone is not listed except the one new one is created with plugging in the new phone for the first time.
I have checked '\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\' there is my folder there named 'a97551c3537f0068b2f80e92b51254453e20675e' which is the backup i did with the previous phone but cannot be seem when i tried to restore in iTune.
MAJOR HELP PLEASE!!

I backed up my computer - but not my iphone on time machine.  Will the backup file on time machine be from the last iphone backup?  or from my last iphone sync? (I won't have access to my time machine drive for a few days, and am stressing out trying to find another way to retrieve the lost info)

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    See this post.
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    FREE custom controls for Lightswitch! A collection of useful controls for Lightswitch developers.
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  • If someone else backs up there phone with a backup from you can they acces you information on the itunes store

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    Hi there starbaeza,
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  • My ipod shuffle cannot be restored not by the itunes nor by the reset utility it tolds me that it is in recovery mode , i tried to make every thing to resolve it but i can not what can i do ?

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    If these do not resolve the issue or if you are not comfortable with proceeding through these steps then take your Mac to an Apple store or an Apple Authorized Service Provider.  An Apple store will perform these initial steps, diagnose the problem, and give an estimate for repairs (if needed).  If the Mac is less than one year old or is covered by AppleCare any repairs would be free.
              Genius reservation http://www.apple.com/retail/geniusbar/ .
              or find an Apple Authorized Service Provider https://locate.apple.com/country

  • When syncing my iTunes to my iPad from the laptop, I get a list of missing songs; they are in the library, but not in the music folder on my HD. In particular, I uploaded 3 CDs at the same time, all are in my library - but two are missing from the folder.

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