Restore problem after upgrading, how to read the b...

Hi there,
I've a N95 and had Software version V11 on it. I made a backup and everything went well.
I then upgraded my N95 to V20 (not V12, i only could see V20) and tried to restore the backup afterwards...
Now the restore starts ok but after 67% it stops totally....
Anyone familiar with this ?
Then i read something about first upgrading to V12 then make a backup again (after a restore) because this would be compatable with v20 ?????
I now have V20 but no "restore", is there a way to "read out" the backup file ans selectivily restore items ?
thanks in advance,

Hi.
I am having the same problem now. When it restored, I can't reinstall PC Suite because fail to remove the new version. I tried removing via Control Panel. It was removed but yet it says fail to uninstall PC Suite. How else do you uninstall the PC Suite if not via Control Panel/ Add Remove Programs.
I tried installing the older version of the PC Suite but then it says that it cannot be done because there is a newer version installed.
Well, don't know what to do because I have tried getting advise from friends and that also fails.
Anyway, if there is anybody who can assist, I would be most grateful.
Cheers

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