Restore problem:  no instances of "/directory" are selected

Using OSB version 10.3.0.3.0
I'm trying to do a restore by backup ID. No matter what directory I choose after setting my restore properties and clicking Add I get the message
no instances of "/directory_selected_to_restore" are selected
and the "Restore Items" area is empty.
Obviously this is impacting the ability to restore from specific backups. What are we doing wrong?
Thanks

Hello Evgeniy,
-> As SAP customer you have option to create the OSS ticket to get SAP support, we could login to your system & check the status of the reported issue.
-> Please login to the application server scmqa1 as tscadm user and run the
     following commands:
      dbmcli -s dbm_getpath IndepProgPath
      dbmcli -s dbm_version
      echo $PATH
      env
   update the thread with outputs.  
Thank you and best regards, Natalia Khlopina

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