Restore purchase on Windows

Hello!
My customer have purchased magazine issue in my Windows Store app (v31.1). During purchase he's got some kind of error. Money was accepted and taken from the account, but issue is still paid for him and unavailable for download. On iPad it's possible to restore purchases in such case. What can we do on Windows?

If they close the app and come back to it we should clean up correctly and finish processing the purchase so they can buy something else. If that still doesn't entitle them to the issue they should reach out to Microsoft to ask for a refund on the in-app purchase.
It would be very helpful to know what error they saw. Can you get that information from your customer?
Neil

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