Restore purchases failed

I have a complaint from a subscriber who is unable to download our current edition (E&T magazine), and when he selected restore all purchases, he recives this meaasge "Restore purchases failed". Does anyone know of a solution. John Rooney.

Adding to this for the benefit of others ...
John got in touch yesterday with the following:
""Server Communication Problem: Your subscription was successfully purchased. Unfortunately we encountered a problem while determining which issues are available for download. Your subscription will be applied the next time the library successfully updates." Attempting to Restore All Purchases results in the error "Restoring Purchases Failed.""
[SOLVED] --> Shared Secret key was missing on the account.
See following document: http://helpx.adobe.com/digital-publishing-suite/kb/error-server-communication-problem-subs cription.html

Similar Messages

Newsstand download error & restore purchases failed

HELP!
I'm having roblems downloading my subscribed magazines in newsstand. It comes up with 'error downloading' I have already done the following:
deleted the app & reinstalled - after reinstalling i can't download previous magazines as another error message comes up 'restored purchases failed'
restarted the ipad - several times
checked automatic download is switch on
checked there are no resitrctions on
deleted the app, restarted the ipad and reinstalled the app
reported the problem to the magazine ppl but becuase I subscribed through Apple it's an Apple problem
check the discussions for help - found nothing
Can't report the problem to Apple through my itunes account as the subscription was taken out in June so it's over 90 days old - not helpful Apple!
I can't find any help anywhere and I'm extremely frustrated
Please can anyone help?

I've had this error with my GQ and Mens Health Magazines on my ipad, and this is what fixed it for both magazines. Go to the "Library" inside each magazine app. Then click on the gear symbol in the upper right corner, and choose "remove issues from ipad". Then select the issues that had this error message, and remove them. Afterwards, you re-download with no probems.

"Restoring Purchases Failed" on iPad 2

I interupted a magazine download in the newstand (Everyday Food). I couldn't seem to resume downloading so I deleted the app and redownloaded it. Now it won't allow me restore purchases or my subscription, giving me the error messages "Restoring Purchases Failed". I restarted my iPad and still no luck. How do I fix this??

Got a far from satisfactory response from Apple. And here was me thinking that under the Sale of Goods Act, my contract is with Apple. I will write back. Here's the email:
Dear Christian,
Thanks for writing in today! My name is Matthew with the iTunes Store and I'll be assisting you with your request. I understand you recently purchased a new iPad and would like to restore your magazine purchases on your new device. I can certainly appreciate how eager you must be to keep up to date with your magazines on your new device, and I would be more than happy to help.
Christian, I am unable to determine the cause of the inability to restore your purchases, nor am I able to restore your purchases for you. However, you may be able to reach some kind of resolution by contacting the providers of the magazines in question.
Here are links to their support pages:
Martha Stewart Living Magazine for iPad
http://www.marthastewart.com/msl-support
Martha Stewart Everyday Food Magazine
http://www.marthastewart.com/edf-support
Subscriptions and some In-App Purchases cannot normally be restored for free. For detailed information on In-App Purchase types, please read:
iTunes Store: About In-App Purchases
http://support.apple.com/kb/HT4009
If you have any questions, or if the magazine providers are unable to assist, please don't hesitate to let me know.
Take care and have a nice day, Christian.
Sincerely,
Matthew
iTunes Store/Mac App Store Customer Support
Please Note: I work Thursday-Monday, 8:30 AM - 5:00 PM EST
Lang_Country : en_GB
Product : iPad (3rd generation) Wi-Fi
Support Subject : iTunes Store, App Store or iBookstore
Sub Issue : Unable to download certain content from the App Store
GCRM Case ID : 299096124
See additional info below
Which operating system is installed? iOS 5.x
What version of iTunes is installed on your computer? iTunes 10.6
Choose the iTunes Store or App Store for your country: United Kingdom
Describe the alert message you received: Restoring purchases failed
Details:
I have just bought the new iPad. I have current subscriptions for Everyday Food and Martha Stewart Living magazines. When I go into each magazine in the newsstand, I am prompted to restore purchased material..I say yes - I want to restore - and I enter my password. Each time I get an error message saying 'restoring purchases failed' - it does however allow me to re-download single issues I have bought but not any in a subscription. I also tried to repurchase the items and then I get told that I already have a valid subscription and asks if I want to restore purchases. I click yes but the same problem I already described happens.

Why is the Restore Purchases functionality is inconsistent?

Why is it that sometimes when a user starts up a DPS app it shows their previous purchases and sometimes it doesn't show and they have to use the Restore Purchases button? Also, why does the Restore Purchases button sometimes fail or not actually restore anything? The functionality seems to be very inconsistent. This is happening on a number of our apps ranging from v22-v23. Any insight would be helpful.

That's pretty much normal for a FW400 drive. Restore takes more time that some copy programs because of the file verification it performs.

IPod Restore Immediately Fails - Disk I/O Problem

Hello all,
My Mini started displaying the folder/! icon Saturday and I've been trying to fix it ever since. Additional symptoms:
- When I connect to my Mac, I immediately get an "unrecognized disk" alert from the Finder
- "disk2: I/O error" appears in system.log as soon as I connect
- Attempts to "Restore" immediately fail and the following is written to system.log:
Jul 4 15:04:23 myMac UpdaterTool[1838]: Updater Tool starting
Jul 4 15:04:24 myMac UpdaterTool[1838]: opening O_RDWR
Jul 4 15:04:24 myMac kernel[0]: disk2: I/O error.
Jul 4 15:04:24 myMac UpdaterTool[1838]: error 5 reading 10 bytes from device /dev/rdisk2 at 20480
- Disk Utility reports that the Mini has 2 TB of capacity!
- I've gone into the diagnostics menu on the Mini and DISK R/W fails, but DISK SCAN returns with a PASS immediately.
So - I'm guessing this is a disk problem. Can anybody provide me with a remedy that's cheaper than buying a new Nano? Thanks very much for your time.
iPod Mni Mac OS X (10.4.7)
Several Mac OS X (10.4.7)

Hi DJDe
Can you feel a 'clicking' while holding the iPod in your hand? If so, you're definitely experiencing drive issues. If it still under warranty, you may be able to get a replacement if you visit your local genius bar.
As for a less expensive alternative to buying a new Nano, you can always 'recycle' your mini and get a 10% discount towards that purchase:
http://www.apple.com/environment/recycling/
Hope this helps.

In application purchased failed can not connect to itunes, In application purchased failed can not connect to itunes

Why can not purchased item from application meanwhile my credit card already verified, the statement from application " in application purchased failed can not connect to I tunes please go to ITunes support"

This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.

HT201272 Restore Purchases does not work.

I have TomTom installed on my iPhone. I purchased TomTom HD Traffic to go with the App on 1/04/2011 and the add on Traffic worked fine. I did however allow the subscription to lapse. When I next needed the App, I opened the App and made a purchase of the HD Traffic "In App". However the purchase did not show up and when I attempted to view the Traffic option within the App, The App just tried to make me purchase the add on again. When I tried to "Restore Purchases" this failed. Firstly the App informed me that the App was registered to a different device and did I want to transfer it. That was a lie as the App had not been registered anywhere else than the account I was using and on my iPhone 4S. The system then requested that I log onto the TomTom store, and then I saw displayed the message "Unable to Connect. Please try later"
I contacted TomTom support and they keep telling e to restore the purchase, however whatever they are doing has made no difference at all.
Every time I do as they instruct and go into the TomTom store and attempt to restore purchases the attempt fails with the message "Unable to Connect. Please try later".
I think that this is a TomTom issue, as when I just tried to purchase a One month subscription in te TomTom store section of the iPhone App, it asked me to log onto the TomTom store, displayed my log on credentials in a box, and then displayed the message"Unable to Connect. Please try later"
Has anyone else had issues like this with TomTom. It is otherwise an excellent product and I like the Traffic add on. I do not like the fact that they cannot fix theis issue which has been going backwards and forwards between TomTom and I for three weeks.
All the best Chris

TomTom support did eventually solve this although not in a way that reveals exactly what the issue was.
They got me to delete the App together with its data, from the iPhone which I did. I then re-synced the iPhone, and restored the App.
It worked again. If this hadn't worked their instructions were to delete it completely and then download a completely fresh copy of the App from their website. Fortunately I did not need to do this as I have a really slow (2 Mbps) internet connection here at home.

HT4528 My apps store will not go online with verizon network, but on wifi it works. I am on an iphone 4, verizon. I tried to do a complete, backup and restore on the phone 1 day before i noticed this problem, The backup finished the RESTORE would fail c

My apps store will not go online with verizon network, but on wifi it works. I am on an iphone 4, verizon. I tried to do a complete, backup and restore on the phone 1 day before i noticed this problem, The backup finished but the RESTORE would fail I had an error, could not access Apple server ( some server name I cant remember).
I have plenty of space available on the iphone,
8gb free,
ios version- 6.1.3 ( 10B329)
carrier - Verizon 14.0
Modem Firmware - 3.0.04
Can someone help.
I tried doing my backup restore on the same computer as I once did a year ago. and THis time I cant do the restore on the iphone.
computer osx is 10.5.8
itunes version 10.
I do not wish to go to ios 7 at this time.

Settings > General > Reset > Reset Network Settings.
Basic troubleshooting is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue continues, contact the carrier to troubleshoot the network connectivity issues.

SharePoint Search Service Application Restore Is Failing

Issue:
When performing a Search Service restore with the CA UI, the restore is failing. The backup was generated from a Full level backup that is run nightly from the cmdlet Backup-SPFarm. The Farm is running SharePoint 2013 SP1, Windows Server 2012 And SQL
Server 11.0.3128. Both Production and the test environment have the same topology.
The sprestore.log file shows the following error message:
[12/17/2014 12:37:51 PM] Verbose: [Search Service Application] The default endpoint id for this application is 'b8b92dc6-38b3-49bf-90bc-d9ea64dcf928'.
[12/17/2014 12:37:51 PM] Verbose: [Search Service Application] Re-parented endpoint 'b8b92dc6-38b3-49bf-90bc-d9ea64dcf928' to this application.
[12/17/2014 12:37:51 PM] Verbose: [Search Service Application] The default endpoint has been found and set. NOTE: The id of the default endpoint will be different than specified in the logs if
the restore mode is not 'overwrite'.
[12/17/2014 12:37:51 PM] Verbose: [Search Service Application] Re-parented endpoint 'bb456994-47ac-4bad-9197-9a4d5b39bf5c' to this application.
[12/17/2014 12:37:55 PM] FatalError: Object Search Service Application failed in event OnPostRestore. For more information, see the spbackup.log or sprestore.log file located in the backup directory.
        SqlException: The database principal owns a database role and cannot be dropped.
User does not have permission to perform this action.
[12/17/2014 12:37:55 PM] Debug:    at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj,
Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean
asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout,
Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.Office.Server.Data.SqlSession.ExecuteNonQuery(SqlCommand command)
   at Microsoft.Office.Server.Data.SqlDatabaseManager.GrantAccess(String user)
   at Microsoft.Office.Server.Search.Administration.SearchDatabase.GrantAccess(String username, String role)
   at Microsoft.Office.Server.Search.Administration.SearchDatabase.SynchronizeAccessRules(SearchServiceApplication searchApp)
   at Microsoft.Office.Server.Search.Administration.SearchServiceApplication.SynchronizeDatabases()
   at Microsoft.Office.Server.Search.Administration.SearchServiceApplication.Provision()
   at Microsoft.SharePoint.Administration.SPIisWebServiceApplication.Microsoft.SharePoint.Administration.Backup.IBackupRestore.OnPostRestore(Object sender, SPRestoreInformation info)
A SQL Profile was run beginning at 12/18/2014 11:11.
A SQL exception can be found at 11:20:03 with the error:
               The database principal owns a database role and cannot be dropped.
The issue has to do with the SQL statement just prior to the exception:
declare @p4 int
set @p4=NULL
declare @p5 int
set @p5=NULL
exec sp_executesql N'declare @db_user_name sysname
select @db_user_name = name from dbo.sysusers where sid = SUSER_SID(@user_name) and hasdbaccess = 1
if (@db_user_name is null)
begin
if exists(select * from dbo.sysusers where name = @user_name)
exec @revoke_result = sp_revokedbaccess @user_name
exec @grant_result = sp_grantdbaccess @user_name, @db_user_name output
end',N'@user_name nvarchar(128),@revoke_result int output,@grant_result int output',@user_name=N'----\sp2013uatfarmacct',@revoke_result=@p4 output,@grant_result=@p5 output
select @p4, @p5
I highlighted the row in red causing the issue. For some reason SharePoint during the Search Restore process try’s to delete the user “------\sp2013uatfarmacct” from the database Search_Service_Application_DB_60bb9889222841aa94f59aed71349a6b
And re-add them again. But the reason for the failure is because the user “------\sp2013uatfarmacct” is the owner of the database role “SPSearchDBAdmin”, so it cant.
I checked all other Service databases that contain the role SPSearchDBAdmin and they all correctly have the owner as dbo
NOT ------\sp2013uatfarmacct.
Further checking the SQL trace log a SQL batch is executed at 12/18/2014 11:19:59.790 that states the following:
-- Drop existing role members
IF EXISTS (SELECT * FROM sys.database_principals WHERE name = N'SPSearchDBAdmin' AND type = 'R')
Begin
    DECLARE @RoleMemberName sysname
    DECLARE Member_Cursor CURSOR FOR
    SELECT [name]
    FROM sys.database_principals
    WHERE
        principal_id IN
            SELECT member_principal_id
            from sys.database_role_members
            where role_principal_id in (
            select principal_id
            FROM sys.database_principals where [name] = N'SPSearchDBAdmin' AND type = 'R' ))
    OPEN Member_Cursor;
    FETCH NEXT FROM Member_Cursor
    into @RoleMemberName
    WHILE @@FETCH_STATUS = 0
    BEGIN
        exec sp_droprolemember @rolename=N'SPSearchDBAdmin', @membername= @RoleMemberName
        FETCH NEXT FROM Member_Cursor
        into @RoleMemberName
    END;
    CLOSE Member_Cursor;
    DEALLOCATE Member_Cursor;
End
-- Drop/Create role
IF EXISTS (SELECT * FROM sys.database_principals WHERE name = N'SPSearchDBAdmin' AND type = 'R')
DROP ROLE [SPSearchDBAdmin]
CREATE ROLE [SPSearchDBAdmin]
I highlighted the statement in red that is eventually causing the SP restore to fail. For some unknown reason to me when this statement is executed the new ROLE SPSearchDBAdmin owner is -----\sp2013uatfarmacct
instead of dbo.
As a test I executed via SQL Management Studio “CREATE ROLE [SPSearchDBAdmin]” and it correctly created the owner as dbo.
So the problem and my question is why when the SP Search Service is restored is the ROLE SPSearchDBAdmin owner being set to “-----\ sp2013uatfarmacct”, which in turn seems to be causing the restore failure?

Hi!
I believe it is trying to delete a user who owns the schema of the database. You can try changing the schema owner to some other user like "dbo", and then drop the first user.
Below are a few links that can help you with much more details.
http://blogs.technet.com/b/mdegre/archive/2010/12/19/the-database-principal-owns-a-schema-in-the-database-and-cannot-be-dropped.aspx
http://littletalk.wordpress.com/2009/11/09/fix-for-the-database-principal-owns-a-schema-in-the-database-and-cannot-be-dropped-error-in-sql-server-2005/
http://dotnetgun.blogspot.com/2011/02/database-principal-owns-schema-in.html
Thanks,
Owens
Owens G. Jesse

TS3694 I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at al

I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at all, and I really have no idea what to do. It is just a black screen, and occasionally the white apple will appear as if it were turning on, but it won't turn on. I just need some suggestions on what to do!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

How do I restore a failed external hard drive using Time Machine?

I have an external hard drive connected to my iMac that is being backed up with Time Machine. I just realized that should it one day fail and no longer appear as a connected device, I'm not sure how to restore its data to another external drive. When I disconnected the external hard drive (to mimic a drive crash) and entered Time Machine to see if I could verify that the external hard drive was, in fact, being backed up - I didn't know where to find it. Under the Today (Now) information, I didn't expect to see it there as it was no longer connected to the machine. But when I went back a few days, I expected to see its backup appear in the Sidebar. But no!
So - how do I restore a failed external hard drive using Time Machine?
Searches for this information on Google yielded "iffy" results. I'm hoping someone here is able to offer some clear steps to follow. Perhaps I'm missing something silly. Thank you very much!

I came across this discussion after encountering the same problem. Since my internal HD was cose to full I added an additional external HD to my setup. I moved my iPhoto files to an external HD and backed both this external HD and my internal HD up with Time Machine to another external HD. So far the theory. When I wanted to test if this setup worked I noticed that I could only see my iPhoto libraries on the external HD in Time Machine when the external HD was connected to my computer, but not if I turned it off. This led me to search for a solution on the Apple Support Communities discussion board.
The suggestions made Kappy seem right, at least in my experience, in that my Time Machine simply did not back up the external HD until I followed the steps he suggested above. These were the following:
"So, if you want it backed up then here's what you need to do:
1. In Time Machine preferences remove the external drive from the Exclude list.
2. Verify that it is now included with your other drive in the backup list.
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After doing this, my external HD showed up in the Backups.backupd as a seperate folder. I could clearly see the Time Machine back-up for my internal HD and my external HD. In addition, in Time Machine itself I was able to find the external harddrive by clicking on my own computers name under "Devices". I hope my experience helps to resolve your issue as this discussion board has helped me resolve mine (which I believe to be very similar).
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Restore Purchases feature Problem

Hello,
We've got the problem during apple approve process. The app is Multifolio with newsstand subscription.
They said "We found that your app offers In-App Purchase(s) that can be restored but does not include a “Restore Purchases" feature to allow users to restore the previously purchased In-App Purchase(s), as specified in the “Restoring Purchase Products” section of the In-App Purchase Programming Guide"
The app include subscription and it works. Even the start dialog to restore purchases presented.
But there are no button on the right to restore purchases.
Shared secret is ok.
It is not the first our app. In previous apps this button presented from the beginning.
We can't understand the reason. Please help

And what has this to do with Adobe? If you're talking about e-pub or whatever, ask in the relevant forums.
Mylenium

"iTunes Plus" Purchases Fail On WiFi iTunes App

This is a more specific subject line for the issue discussed in my prior posting "WiFi Music Store Purchases Fail To Download" -- see prior posting at:
http://discussions.apple.com/thread.jspa?threadID=1333843&tstart=0
Can anyone please shed any light on this problem? Is anyone else having the same problem? Is anyone else able to purchase and download "iTunes Plus" content on your iPhone without issue?

Thanks to the person who took the time to understand the posted question and provide a genuine answer - purchase an iTunes song using iTunes on my computer first, which forces iTunes to present the extended iTunes Plus agreement for you to accept, after which you can then sync the iPhone and it picks up the extended agreement and will then work properly to purchase and download iTunes Plus content.
/eddie

I just updated my iphone to ios7 and I keep getting stuck at the 'Set up your iPhone' screen. I click 'Restore from Itunes Backup', but it only ends up restarting after restoring and fails to get past the 'Set up your iPhone' screen. Any ideas?

I just updated my iphone to ios7 and I keep getting stuck at the 'Set up your iPhone' screen. I click 'Restore from Itunes Backup', but it only ends up restarting after restoring and fails to get past the 'Set up your iPhone' screen. Any ideas?

Normally, I would suggest restoring the iPad and uninstall and reinstall iTunes but you have done both of those things - more times than you ever imagined!
Have you thought about turning auto syncing off?
Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
If you do this you can backup the iPad right away before it syncs. You may want to go into all of the iTunes tabs and just make sure that all of the current content on the iPad is selected to sync before you actually do sync.
This doesn't solve the problem, but it would prevent the automatic sync and erasing content. Hopefully, in the next few days- when iOS 5 is released - you will also be relieved of this weird iPad behavior - since the iOS devices are supposed to become PC free.
BTW - and this is no excuse for what you are experiencing, but I have found that some of the game apps that I had on my iPad turned out to be quite troublesome and after I removed them, my problems went away. I know that is almost sacrilege with regard to the Angry Birds addiction .... But I'm just saying ...

My iPad didn't back up on my iTunes, how can I restore purchased apps

my iPad didn't back up on my iTunes, how can I restore purchased apps

Restore Purchased Apps
App Store>Purchased>Re-download your apps for free

Restore purchases failed

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