Restore Purchases feature Problem
Hello,
We've got the problem during apple approve process. The app is Multifolio with newsstand subscription.
They said "We found that your app offers In-App Purchase(s) that can be restored but does not include a “Restore Purchases" feature to allow users to restore the previously purchased In-App Purchase(s), as specified in the “Restoring Purchase Products” section of the In-App Purchase Programming Guide"
The app include subscription and it works. Even the start dialog to restore purchases presented.
But there are no button on the right to restore purchases.
Shared secret is ok.
It is not the first our app. In previous apps this button presented from the beginning.
We can't understand the reason. Please help
And what has this to do with Adobe? If you're talking about e-pub or whatever, ask in the relevant forums.
Mylenium
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¡Hola!
Necesito algo de ayuda con este tema. En la validación de Apple, nos han rechazado la app con el siguiente motivo:
We found that your app offers In-App Purchase(s) that can be restored but does not include a “Restore Purchases" feature to allow users to restore the previously purchased In-App Purchase(s), as specified in the “Restoring Purchase Products” section of the In-App Purchase Programming Guide
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I have a problem with my bookmarks, cookies, history or settings
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Application Basics
Name Firefox
Version 3.6.8
Profile Directory
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Jyothsna wrote:
my problem is the users already purchased the app should have 1 year validity ,after that i want the user to use "Update Subscription".
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HELP!
I'm having roblems downloading my subscribed magazines in newsstand. It comes up with 'error downloading' I have already done the following:
deleted the app & reinstalled - after reinstalling i can't download previous magazines as another error message comes up 'restored purchases failed'
restarted the ipad - several times
checked automatic download is switch on
checked there are no resitrctions on
deleted the app, restarted the ipad and reinstalled the app
reported the problem to the magazine ppl but becuase I subscribed through Apple it's an Apple problem
check the discussions for help - found nothing
Can't report the problem to Apple through my itunes account as the subscription was taken out in June so it's over 90 days old - not helpful Apple!
I can't find any help anywhere and I'm extremely frustrated
Please can anyone help?I've had this error with my GQ and Mens Health Magazines on my ipad, and this is what fixed it for both magazines. Go to the "Library" inside each magazine app. Then click on the gear symbol in the upper right corner, and choose "remove issues from ipad". Then select the issues that had this error message, and remove them. Afterwards, you re-download with no probems.
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"Restoring Purchases Failed" on iPad 2
I interupted a magazine download in the newstand (Everyday Food). I couldn't seem to resume downloading so I deleted the app and redownloaded it. Now it won't allow me restore purchases or my subscription, giving me the error messages "Restoring Purchases Failed". I restarted my iPad and still no luck. How do I fix this??
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Dear Christian,
Thanks for writing in today! My name is Matthew with the iTunes Store and I'll be assisting you with your request. I understand you recently purchased a new iPad and would like to restore your magazine purchases on your new device. I can certainly appreciate how eager you must be to keep up to date with your magazines on your new device, and I would be more than happy to help.
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Here are links to their support pages:
Martha Stewart Living Magazine for iPad
http://www.marthastewart.com/msl-support
Martha Stewart Everyday Food Magazine
http://www.marthastewart.com/edf-support
Subscriptions and some In-App Purchases cannot normally be restored for free. For detailed information on In-App Purchase types, please read:
iTunes Store: About In-App Purchases
http://support.apple.com/kb/HT4009
If you have any questions, or if the magazine providers are unable to assist, please don't hesitate to let me know.
Take care and have a nice day, Christian.
Sincerely,
Matthew
iTunes Store/Mac App Store Customer Support
Please Note: I work Thursday-Monday, 8:30 AM - 5:00 PM EST
Lang_Country : en_GB
Product : iPad (3rd generation) Wi-Fi
Support Subject : iTunes Store, App Store or iBookstore
Sub Issue : Unable to download certain content from the App Store
GCRM Case ID : 299096124
See additional info below
Which operating system is installed? iOS 5.x
What version of iTunes is installed on your computer? iTunes 10.6
Choose the iTunes Store or App Store for your country: United Kingdom
Describe the alert message you received: Restoring purchases failed
Details:
I have just bought the new iPad. I have current subscriptions for Everyday Food and Martha Stewart Living magazines. When I go into each magazine in the newsstand, I am prompted to restore purchased material..I say yes - I want to restore - and I enter my password. Each time I get an error message saying 'restoring purchases failed' - it does however allow me to re-download single issues I have bought but not any in a subscription. I also tried to repurchase the items and then I get told that I already have a valid subscription and asks if I want to restore purchases. I click yes but the same problem I already described happens. -
I have a complaint from a subscriber who is unable to download our current edition (E&T magazine), and when he selected restore all purchases, he recives this meaasge "Restore purchases failed". Does anyone know of a solution. John Rooney.
Adding to this for the benefit of others ...
John got in touch yesterday with the following:
""Server Communication Problem: Your subscription was successfully purchased. Unfortunately we encountered a problem while determining which issues are available for download. Your subscription will be applied the next time the library successfully updates." Attempting to Restore All Purchases results in the error "Restoring Purchases Failed.""
[SOLVED] --> Shared Secret key was missing on the account.
See following document: http://helpx.adobe.com/digital-publishing-suite/kb/error-server-communication-problem-subs cription.html -
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Is there a way to download multiple magazine issues within one publication to the iPad. I restored purchases in Newsstand and it has the cloud icon on the purchased items. I want to select/download all the purchases I made instead of individually. Is there a way to do this?
ThanksAre there known problems with iOS8? Are they working on fixes? This is bad!
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Some apps has a button that says Restore Purchases. What does it do?
Some apps has a button that says Restore Purchases. What does it do?
/\ What they said........Just confirming its right. If you bought a "map pack" for a game or something. Then you uninstalled the game because of problems, then reinstalled it. Selecting that will restore the map pack you previously bought.
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