Restore Software Error

I am attempting to restore my wifi iPad. When it tries to download the Restore Software 3.2
I get an error message asking me to check my network settings. My Network is fine, am connecting to the internet fine. This has been going on since yesterday afternoon. I don't want to call Apple on it because I'm sure they are swamped with iPad 3G calls. Anyone else having this problem?

i just restored at 10am pacific time. the file is big (450MB+) and the transfer was slow (over 30 min) maybe their servers were under heavy load?

Similar Messages

HT201210 I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up "The iPad could not be restored an unknown error occurred (1604) I have followed all suggestions but still my iPad is

I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rg

When I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547

When I restore software to factory setting I have an error. After that my ipad cannot connect to itunes any longer

When I restore software to factory setting I have an error. After that my ipad mini cannot connect to itunes

What does the error say or number?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

My ipod gen 3 is frozen after the latest update from itunes,it will not power on or restore without error.Itunes is up to date,changed usb ports,even uninstalled and reinstalled all apple software, error 1601 during restore

My ipod gen 3 is frozen after the latest update from itunes,it will not power on or restore without error.Itunes is up to date,changed usb ports,even uninstalled and reinstalled all apple software, error 1601 during restore

Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H.

HT4623 my iphone 5s is 3 weeks old and a software update put it in recovery and Ive tried restoring it and itunes said that it cannot be restored system error 40

my iphone 5S is 3 weeks old and a software update put it into recovery mode and I tried to restore it and it can't be restored system error 40, ***?

https://discussions.apple.com/thread/5347392
a bit insensitive they named it 40 though

TS3694 ?? I have Iphone 3G , when i update software & during iphone restore software 3.1.2. i got error 1602. how i can solve it

?? I have Iphone 3G , when i update software & during iphone restore software 3.1.2. i got error 1602. how i can solve it ?

http://support.apple.com/kb/TS3694#USB

HT201210 trying to restore software on an iphone, however getting error msg (-1) mid-way through restoring. Any ideas please.

trying to restore software on an iphone, however getting error msg (-1) mid-way through restoring. Any ideas please.

Error -1 indicated a hardware failure. You can try restoring a couple more times, but it probably won't work. You'll need to bring your phone to Apple.

Restore software 552 error - cant restore the os?

this is the 2nd time i had the restore sofware 552 error but this time i cant restore the operating system and have to get hte phone replaced. this hapeend after rebooting after installing a program. last time it was bc i deleted a program. has anyone had this problem?
www.whatsgoodblog.com
What's Good is your one stop site reviews about everything.
http://www.whatsgoodblog.com/featured/how-to-install-beta-os-or-other-carrier-os-on-blackberry-with-desktop-manager-for-mac/

This software error has occurred on two different BlackBerry Tours, each of which I returned for replacement (I also had to replace a third one because the front face plate was loose). So I'm now on my fourth Tour after purchasing the first one a little over a week ago. Bad part is, I can't even attempt a restore, since I own a Mac and the necessary software isn't available yet. When I went to return the second Tour after getting the error message, I called BlackBerry support and was told to borrow a phone, go to public library, install the software on a PC, call her back, and she'd walk me through the process. This, after informing her that a sales rep was kind enough to have already attempted a full restore using his PC lab top and that the restore that failed to work.
In any case, as noted at the start of the thread, the problem occurred while installing software from App World (two different applications). Now that my FOURTH Tour is all set up with my "must-have" applications, I won't be installing any additional software in the near future, no matter how important it would be to own. Which means my BlackBerry will never be the 100% useful tool that I bought it for to begin with. I find it rather disturbing as well that installing a small application (from BlackBerry's own app store no less) can wipe out the phone's entire operating system. Even if the phone COULD be restored, it still means hours of updates, reinstalling applications, setting up custom ringtones, etc. (although perhaps this process is easier for PC users).

Help, the iPhone cannot be restored,unknown error 1015

Im having this problem and I got paniced, tried to update the software on the iPhone( with the newest) & now I cant even restore it, always comes up with this Warning- the iPhone could not be restored, unknown error 1015. Please, advice what to do? Thanks in advance, any help would be appreciated

Type "1015" inot the search abr at the top of this page by "Support" and read the appropriate help articles.

Ipad restore problem error 102

Hi All,
I've diligently backed up our iPad and used TM to archive the backups.
Unfortunately now, when I need to restore from a backup I am getting the following error from AppleMobileBackup:
ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Library/SafeHarbor/com.omnigroup.OmniGraffle/Container/Documents/S ite Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
From reading that it looks like it is having trouble creating a directory on the iPad for some reason. I guess something wasn't getting saved correctly in the backup and thus can't get restored properly or this iPad directory was in a strange state when it was backed up.
I've searched the Web and there are some similar problems to this with different details (e.g. can't rename file) for the 102 error but no real solution.
I've tried a number of my backups going back a number of months and they all seem to have this error. I guess something on the iPad got messed up a while back and all the backups since then have it included, unfortunatley.
I'm wondering if anyone has a solution that can help me complete this restore?
I'm really not worried about Omnigraffle, I would happily reinstall it, but don't want to lose the rest of the backup.
I wonder if there is a way to make the backup continue / complete ignoring this error?
Or perhaps to remove everything with regards to Omnigraffle from the backup?
Thanks for any suggestions.
Cheers,
Ashley.
PS Not really happy when I have backed up all these times and now it is not working. I think Apple's restore software seems a bit too fragile and should work around issues like this to do the best it can.
This is for an iPad 1 with iOS5.1.1 restoring from latest iTunes on Mac OS X Server 10.6.8 Snow Leopard.

Hi BKN,
Thanks for your post and sorry to hear you are in the same situation (but it's good not to be alone ;-)
Some notes on your comments (can't seem to easily split quoted messages here):
1. I don't seem to get the "Unexpected connection closure..." error from iTunes that you get (not sure that is significant though)
2. With regards to the special character(s) in the filename. I have hex edited the manifest.mbdb and changed my "&" to a "A" in the filename and the problem still existed (with an "A" in the error path), so I hope we can rule that out.
3. I have not really used Omnigraffle iCloud syncing, just turned on iCloud at the end of the change-over period and haven't used it for file sync-ing (at least not that I know of), so perhaps can rule that out.
4. I have Dropbox running on Mac and client is on iPad (and iPhones). I don't think my Omnigraffle docs have come anywhere near Dropbox though, again not use Omnigraffle on iPad for a while. Have used on Mac quite a bit though.
5. I am still running Lion on my MacBook Pro and the machine doing the iTunes syncing is a Mac mini running Snow Leopard Server, so I think we can rule out iCloud issues, again since I haven't really gotten into iCloud yet.
I have done a lot of investigating and experimenting (with no luck unfortunately). I have used iBackupRobot (free version that works well, click cancel past the registration dialogs to get full functionality I believe) and Hex Fiend as mentioned above.
I also tried another one (called iBackupRestore or something like that but it required mono and X, which I had, but ran very slowly and failed - I think it only works for iOS4 or less). So, don't try that.
With iBackupRobot I extracted my problematic document and associated files. It gave me:
Documents_Site Wireframe & Mockup.graffle
Documents_Site Wireframe & Mockup.graffle_data.plist
Documents_Site Wireframe & Mockup.graffle_data.plist.info
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf.info
Documents_Site Wireframe & Mockup.graffle.info
_ is for /
The .info files just contain details of the mapping from real filename to the hex filenames inside the backup (useful to find the files and remove them as I did, see below).
I noticed that the data.plist file seemed to be empty so I filled it with content from another data.plist file in Omnigraffle's documents. Interestingly, the error message changed a bit then (IIRC) to this:
20/10/12 10:47:40 PM
[0x0-0x37b37b].com.apple.iTunes[4493]
2012-10-20 22:47:40.605 AppleMobileBackup[30109:903] ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Applications/8AF90D98-FB52-4E3E-877F-FD0A0F45C0A1/Documents/Site Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
Note the path no longer includes SafeHarbor (which I believe is the temporary storage area whilst apps are being loaded etc). So some progress but a very similar error.
I have tried removing the hex-name files from the backup but MobileBackup detects them and says the backup is corrupt and will not proceed. The problem is I can't see how we can edit the manifest.mbdb (apart from simple hex editing).
I've tried editing the plist files Manifest.plist and info.plist file (with Property List editor) but again no luck, deleting items (Omnigraffle application entries) is detected as a corrupt backup and MobileBackup will not proceed.
It is interesting how it is the QuickLook folder that is listed in the error. Mine contains a Preview.pdf file which seems to be fine.
I'm also not sure what the error message actually means. I guess it mean that when trying to create the QuickLook directory the path up to there didn't exist (e.g. the "Site Wireframe & Mockup.graffle" directory or one of its parents didn't exist).
I could be wrong though.
I visited an Apple Store and tried to talk to a Genius but didn't get much help from the iPad Genius (should have registered for a Mac Genius apparently), he admitted he wasn't a Mac or iPad Genius (good on him) and went out back to ask his guru colleague.
He came back and said his colleague thought the real error was the -1, which he said indicated a hardware fault.
I don't think they knew what they were talking about, on some Apple support pages it does refer to -1 being something about hardware / comms fault, but I also think it is just a catch-all error code for iTunes when it doesn't know what else to report.
He suggested trying on another iPad but I don't have one and he wouldn't let me use one of theirs. I guess I could buy one and return it after testing for a refund, but I doubt it is a hardware problem myself.
I was hoping they may have some secret way to force the restore to continue or to selectively ignore certain applications on restoring (which may come to iTunes one day I hope). It seems the Apple stores don't specialise in this kind of suppor though.
He suggested ringing Apple phone support / Applecare but I wasn't too keen on trying to explain this and share details over the phone. I might give it a go, even though you had no success because I might luck out on someone who knows more etc.
I think I have done a full reset, sync'ed all apps and then tried the restore - fail.
I have tried so many things I am now having trouble remembering what I tried and how each failed.
My restore seems to go pretty well for quite a while before it fails, so I think it is restoring it's just getting an error when doing this one document for Omnigraffle and can't get past that.
If we could stop it restoring Omnigraffle I think we would be good to go but, as mentioned above, I can't see how we could do that without some serious editing of the backup, especially the plists and manifest.mbdb, but I am not expert ont hose.
Very sad to hear that Apple had no ways to work around a file or error. I think it is a fault in their restore software - it is too fragile, not catching the said error and fixing the directory path. But I am not holding my breathe for them to assist (but will try to get help).
Thanks for your notes and please keep me informed of how you go / if I can help in anyway.
Unfortunately, I am very busy at work these days and can only work on this on the weekends.
Cheers,
Ashley.

Internal software error: .\PGCStreamInfo.cpp, line 1413

Im designing a DVD teaching project within Encore DVD 2.0.0.48678 from the Creative Suite 2 Production Premium software system. The project is very large and complex. As of now there are only 2 separate timelines. 1st time line has 50 chapters. 2nd time line is not finished but currently has 15 chapters. Because its a teaching DVD, there are also chapter play list created for each individual chapter. I also have a countless number of menus and links to sub menus and additional video links from the chapter play list. All of my links are set and operational with all functions in the individual menus working properly. This is an ongoing project for 3 months now, with perfect results prior to today. I have used the "preview from here" function with no problems to test the links and verify the menu structures with flawless results for the past 3 months. Today I was giving a demo of my progress, when I selected the "preview from here" I received this new error message, "internal software error: .\PGCStreamInfo.cpp. line 1413". I have checked and rechecked links, buttons, playlists, chapters, end actions, timelines, basically everything I could imagine and have even tried a computer restore point from 5 days back, at this time still have not resolved this issue.
AMD Athlon 64 3000+
2.01 GHz 1.00 GB of RAM
Microsoft Windows XP Home Edition Version 2002 SP2
Gigabyte GeForce 7300 GT videocard
Thanks for any suggestion, if more info is needed to solve this, i can provide it.

There are a couple of other threads about a similar error which seem to point to a possible chapter playlist problem:
Internal Software error ..... When 'preview from here' or Build
Chapter Playlist play order bug?

Apple Confirms BRICKED iPhone(s) [Restore Mode Error]

Well this is the end of the problem I had from yesterday if some of you were around yesterday you might have seen my posts about taking the 2.1 update causing a RESTORE MODE error on my phone.
APPLE employee 'COLIN' and his manager which WILL REMAIN nameless confirmed when i brought my phone in that yes this infact does happen to multiple people. infact it happened to the manager himself of this washington apple store.
In conclusion If you have an error that causes your phone to be in a restore state and black screens on bootup with a iTunes symbol and USB cable, making sure ALL iTunes software should be properly updated fully before trying to reset to factory settings.
This problem was resolved and was just letting everyone know if this error occurrs to you it's fixable by apple or yourself with iTunes. Thank you all for you help, and tips it made this proccess alot smoother.
-J.G.

This happens to me whenever I do an update or restore. I just move the USB cable to another port until I get one that works.

A 3rd Party system restore software story.

    Hi all. This will probably only apply to those of you on this forum that don't have a very strong knowledge base of Windows and how to correct major system issues, etc., like myself. I had my first serious hard-drive crash yesterday. I tried installing some older software on Vista, and upon reboot, I would only get blue-screened and then rebooted and then blue-screened, so on so forth. I had purchased a copy of Acronis True Image 11 based on some internet reviews and had been backing up my system weekly. Of course, I had not tried the software out, as I wasn't going to wipe my drive just for the fun of it, so when my system got messed over by me, myself and I, I definitely had a moment of panick as to wether or not the restore software would work. I can honestly say it was a well spent 40 bucks.
    The install CD from Acronis is also bootable, so once I figured out I was in over my head since Vista wouldn't even boot into safe mode, I tossed the cd in and waited for the worst. It booted me right to the main software menu, which is very user friendly, and in about a minute and half I was on my way to re-imaging (if that is the correct term) my hard-drive.
    All in all, it took near 5 hours to complete as I selected every verification and fail-safe option the software had, but finally it spat out that the process was complete. I threw up a quick prayer, and clicked OK to reboot the PC. Everything booted right back up just fine. No weird driver errors, or configuration issues. Nothing but a functional OS, and functional everything-else software.
    If anyone is thinking abotu buying backup software or can't make a decision, I would highly recommend Acronis. It's very simple to use, and I can tell you it actually works flawlessly.
    Hope this is a help for anyone who needs it.

Thanks again Bear,
I have Roxio 5 so that would have been fun also... LOL. Did you give a thought to the Windows Restore app also? BTW for MP3s I think some of the cars see MP3 but depends on the bit rate that you burn them. Some can do the 128 others the full 320bit. I use Cakewalk Pyro because if it's super ease and use. The Creative X-FI Pro does come with some nice software like the Pyro but is a bit complicated. Thanks again for the info.
Lenovo 3000K100 Intel Core2 Quad Vista Home Premium BFG 8800GT-OC 512MB PCIe 500GB SATA HD 4GB PC-5300 DDR2 DVD +/- RW DL x2 SATA Creative X-FI Pro + Mods

Cannot Restore iPad2 - Error Code 3173?

Never had an issue with an Apple product before.
Windows 7 Home Premium
iTunes 10.5.0.142
iPad 4.3.5
Attempted to update iPad software to 5.0 and got the error code "cannot restore iPad - error code 3173"
Freaked out and disconnected the iPad and it seems fine, no data/information loss and it DID NOT update as it is still running version 4.3.5.
No other external USB ports in use, never had an issue updating previously.
Thoughts/ideas/fix? Seems like a lot of people are posting asking for help with this but I don't see a fix anywhere.

Good idea. I wish I had waited. My iPad2 will not Restore so it is hammered. My iPhone 3Gs is updating now so we'll see. But this is definately an Appple problem as all 5 devices at our house had one issue or another. My iPad2 fails with the unrelated error 1162. The USB driver does not install. For my iPhone 3Gs, the USB driver installed and the update is nearly complete. Oh, it's backing up now. I'll just have to see if it works but it is going much better than our iPads. The iPads seem to be the big issue.

HT201263 Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004). Please help me out. My ipod is locked for one hour

Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004). Please help me out. My ipod is locked for one hour now.

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

Restore Software Error

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