Restore software problem
I updated the IPAD software but on installing it could not set up a wifi connection.
This meant that I could not access the material I had on the IPAD as previously set up
What can I do?
Hardware does not matter in this case, it's probably a configuration issue with the OS or perhaps it is SP1.
Haven't seen this one before.
If you have installed it once prior to this and then uninstalled it, then I could see why you might get that message but if you have never installed RestoreIT prior, then I don't know.
If you have an Antivirus or AntiSpyware programs running, perhaps you could try disabling them prior to installing the program. Sometimes these utilities will block certain operations of the installation.
Similar Messages
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Will Time Machine restore software problems as well as data?
Hi all -
I've got a 20" aluminum (2007) iMac with Leopard (all updates installed) and Time Machine. I'm having a shutdown problem that I'm trying to resolve. Yesterday, the computer started powering itself off randomly, as if someone pulled the power plug. I ran both the quick and extended Apple Hardware Tests, and both came up clean (no errors). I'm thinking this may be a software problem.
I'd like to reload Leopard to clean up the software. However, I already tried doing a Restore via Time Machine yesterday, and the problem did not go away. I restored to the previous day - prior to when the shut downs started happening.
My question is - If I reload Leopard using the "Restore" feature of Time Machine, does that also copy any problems I had backed up in software to the reloaded system? My guess is yes, since all of my applications remain intact after the Time Machine Restore.
That said, I find Time Machine to be absolutely brilliant in its simplicity and functionality, and think it should be in every single computer user's hands.
At any rate, I'm fearing that I'm going to have to do a clean install and then reinstall all of my software manually to get a truly clean system, then restore data manually via my Time Machine backup. I hope I'm wrong.
Can anybody shed some light? Thanks,
Shellyit really does back up almost everything, even broken files. Go back to the initial backup and restore from that. If that doesn't fix it, you've got hardware problems.
Crashes are one thing, hangs another, but actual shutdowns where the computer just goes completely off really indicate hardware problems. Software by itself won't do that, even if it's broken.
- gws -
My ipad has a software problem and does not work, request that it is loaded the software and there is no way that the operating system loads, is not restored. WHAT SHOULD I DO?
This is an iPad user to user forum, so you are not addressing Apple. Depending on how many user helpers are on-line, it may take several hours, or longer, to get a response.
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rgWhen I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
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So my "MacBook Pro 13" Early 2011" backlight keyboard hasn't been working. I have tried LabTick today, doesn't fix anything. Even in high or low lighting situations (dispite the Adjust keyboard brightness in low light being off) doesn't like to go on. It doesn't give me a circle with a cross like it does with that box checked in day light. It shows on the screen the
16 dots fully light after hitting F6 fully, just it doesn't light up. I one time had to reset my Mac OS at the Apple Store, it fixed the problem, but when I restored with a time machine backup, it went back to this software problem. How can I fix this?! What is wrong with my OS? Mountain Lion? How can I fix this?!If it does not detect the display automatically, try going to system preferences>displays, click detect displays.
-
My ipod touch 4will not respond unless I hook it up to the computer. It never goes pasthe logo apple screen.It never restores fully. Cant tell if this is a screen or software problem.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for $199 if a 64 GB one and $99 for the other 4G iPods. They do not fix yours.
Apple - iPod Repair price -
I am in desperate need of help. I have fried three new ipod touches in two days. I Purchased a new 32GB 2d Gen ipod touch on Mon. 11/24. Worked okay till Friday 11/28. When I tried to sync with new additions, a warning came up “the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista windows warning “USB device not recognized”
When I disconnected the touch I found that it could not be started. Tried a forced restore pressing the sleep switch and the home button together. That did not work.
Brought the touch to my apple store genius bar on Saturday and they too couldn’t get it to work. They switched out the ipod with a new one. Brought the new one home connected it and it received the new ipod touch software download okay. But when it tried to sync the same problem repeated…the two pop up warnings as before and a second dead ipod!
I then synced my ipod classic with no problems, so it appears the itunes software is okay. I’ve scheduled another appointment with the local apple store genius bar again.
When I took the new fried touch back to the Apple genius bar, it was switched out again. It was activated (by the initial step ipod touch software download on their computer.
I brought my laptop with me so we could test the syncing. The syncing proceeded initially for several minutes, and then the dreaded pop up warnings appeared
“the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista warning “USB device not recognized”
The new replacement ipod touch was also fried.
The tech gave me yet another new ipod touch. He had never encountered such a problem and advised me delete and reinstall itunes and call the APL CARE 800 support number and go over the problem with one of their techs who have a broad range of experience in dealing with possible PC related issues.
As my other ipod has no problem syncing from the same laptop (Dell Inspiron 1520 using Vista) I am wondering if the problem might be a corrupted Itunes software problem that affects only the touch and not the ipod classics.
Has anyone heard of a bad itunes software related problem? I googled this and could find no info. Thanks for your help!If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
You will have to have all computers authorised with the relevant Apple ID's
Store > Authorise this computer...
This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
If both Computers use the same apple id this step is not required. -
I'm having trouble with my new iPhone.it seems it likes to turn it self off for no reason at all.i would like to know is this a hardware or software problem or just a iPhone problem i don't know.
basic troubleshooting steps from the User Guide are restart, reset, restore from backup, restore as new.
Have ANY of these been tried? -
HT201210 Why my Iphone can NOT contact the apple server update for fixing software problem?
My iphone 2s is having software problem It can not contact Apple Server for fixing problem
Download firmware from here
iPhone1,1_3.1.3_7E18_Restore.ipsw
save on your computer. Connect iPhone in iTunes. Option+Restore (Mac) or Shift+Restore pointing to the downloaded IPSW. -
Erasing old backups using Thinadvantage backup and restore software
I want to erase 3 old backups on my external USB disk using the Lenovo backup and restore software (T500 with latest Lenovo toolbox and other software.) Everytime I click on "delete" on the line of the backup it goes into "not responding" and forces me to exit the software using the task manager. The software seems to be hung up, because when I want to disconnect the disk (safely remove hardware) I get a message that "the disk is in use by some software- shut down the software first". OF course, nothing is running so I have to shut down the computer before disconnecting. When I start up and reconnect the disk, I have problems disconnecting the disk, even if I haven't used it.
Is the problem with the disk or with the software? Would formatting the disk clear up the problem?
Thanks in advance, Ben .
Solved!
Go to Solution.Bent500, welcome to the forum,
could you try deleting the last backup made on it's own first and when it's finished the others. Sounds a little crazy, but this works on most occasions.
Andy ______________________________________
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PepperonI blog -
I am attempting to restore my wifi iPad. When it tries to download the Restore Software 3.2
I get an error message asking me to check my network settings. My Network is fine, am connecting to the internet fine. This has been going on since yesterday afternoon. I don't want to call Apple on it because I'm sure they are swamped with iPad 3G calls. Anyone else having this problem?i just restored at 10am pacific time. the file is big (450MB+) and the transfer was slow (over 30 min) maybe their servers were under heavy load?
-
Discolored screen with blue dot when i type does this a software problem
I own a iPhone 5s i notice in some app there is a blue discolored screen and some yellow line does this a software problem !
How could anyone here possibly know?
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If basic troubleshooting does not resolve, it is most likely a hardware issue and will need to be taken to Apple for evaluation. -
Hi, I need little help, had iPhone 5 before which got robbed and yesterday got from friend her old iPhone 3GS, I did backup from my account to get all old stuff back to this phone, I press restore software,its problem now to finish and turn on phone, its showing connect to iTunes but then when Im doing it its all process again, what can I do now to start using the phone ??
Maybe the backup of the iPhone 5 is too new for a old 3GS?
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can someone tell me when the restore software cd's would be used....r they used to restore the basic operating sys when a hard drive has been changed...or r they used when there is some type of operating sys already on the computer...
the reason for my question is that I replaced a hd and the manual stated that the cd's were used to restore the basic sys back onto the computer but when i tried to run them i had a problem and they couldnt be used....it seems i first had to re-install my panther install discs in order to have an operating sys in place...
confused because i thought that the restore cd's were for that purposeApple has implemented a number of different schemes over time. Some do a complete restore to factory conditions using bootable restore discs, others use a Mac OS X CD first, then use the restore discs to install OS 9 and iLife, among other things.
Which approach you can use depends on what discs you have available. The exact procedure and a sketch of what can be restored and how to do it can be determined by reading the article below, and taking the branch that applies to your exact situation:
HT1561- How to restore your Apple software
Message was edited by: Grant Bennet-Alder -
Safari keeps crashing, hardware or software problem?
Safari keeps crashing. Also tried Google Chrome but had problems with that as well. Is this a hardware or software problem?
Process: com.apple.WebKit.WebContent
Path: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 9537 (9537.74.9)
Build Info: WebKit2-7537074009000000~3
Code Type: X86-64 (Native)
Parent Process: ???
Responsible: Safari
User ID: 502
Date/Time: 2014-03-20 16:20:19.611 +0100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: C00000D-CF00-7000-000E-4BBEVEW00
Sleep/Wake UUID: AAAACA16-)BAFG-4CF4-9BB9-433AB2AFAE18
Crashed Thread: 8 JavaScriptCore::Marking
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000004
VM Regions Near 0x4:
-->
__TEXT 0000000104657000-0000000104658000 r-x/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.JavaScriptCore 0x00007fff8e1d45d3 JSC::JSString::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 35
1 com.apple.JavaScriptCore 0x00007fff8e1d42f4 JSC::SlotVisitor::drain() + 388
2 com.apple.JavaScriptCore 0x00007fff8e1d28e6 JSC::Heap::markRoots() + 550
3 com.apple.JavaScriptCore 0x00007fff8e1d2069 JSC::Heap::collect(JSC::Heap::SweepToggle) + 233
4 com.apple.JavaScriptCore 0x00007fff8e1d1cd7 JSC::DefaultGCActivityCallback::doWork() + 167
5 com.apple.JavaScriptCore 0x00007fff8e1d1914 JSC::HeapTimer::timerDidFire(__CFRunLoopTimer, void) + 164
6 com.apple.CoreFoundation 0x00007fff93f8d564 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
7 com.apple.CoreFoundation 0x00007fff93f8d09f __CFRunLoopDoTimer + 1151
8 com.apple.CoreFoundation 0x00007fff93ffe5aa __CFRunLoopDoTimers + 298
9 com.apple.CoreFoundation 0x00007fff93f488e5 __CFRunLoopRun + 1525
10 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
11 com.apple.HIToolbox 0x00007fff92f05a0d RunCurrentEventLoopInMode + 226
12 com.apple.HIToolbox 0x00007fff92f057b7 ReceiveNextEventCommon + 479
13 com.apple.HIToolbox 0x00007fff92f055bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
14 com.apple.AppKit 0x00007fff95f943de _DPSNextEvent + 1434
15 com.apple.AppKit 0x00007fff95f93a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
16 com.apple.AppKit 0x00007fff95f87b2c -[NSApplication run] + 553
17 com.apple.AppKit 0x00007fff95f72913 NSApplicationMain + 940
18 com.apple.XPCService 0x00007fff9702bc0f xpcmain + 385
19 libxpc.dylib 0x00007fff914b5bde xpc_main + 399
20 com.apple.WebKit.WebContent 0x0000000104657ba0 0x104657000 + 2976
21 libdyld.dylib 0x00007fff99be75fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff95c6ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92d0cf08 pthreadwqthread + 330
2 libsystem_pthread.dylib 0x00007fff92d0ffb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff95c6f662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ccff43d dispatchmgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ccff152 dispatchmgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff9613416e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
7 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
8 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 4:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff93ffd811 CFRunLoopRun + 97
6 com.apple.WebCore 0x00007fff8ce83d44 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
9 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
10 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8fc09967 + + 348
6 com.apple.Foundation 0x00007fff8fc0976b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 6:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff95c6e716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff92d0dc3b pthreadcond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8e1b5e16 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00007fff8e1b5935 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
6 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
7 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 com.apple.JavaScriptCore 0x00007fff8e1d46db JSC::JSString::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 299
1 com.apple.JavaScriptCore 0x00007fff8e1d42f4 JSC::SlotVisitor::drain() + 388
2 com.apple.JavaScriptCore 0x00007fff8e1d3f27 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 343
3 com.apple.JavaScriptCore 0x00007fff8e1b62ba JSC::GCThread::gcThreadMain() + 74
4 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
6 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
7 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 8 Crashed:: JavaScriptCore::Marking
0 com.apple.JavaScriptCore 0x00007fff8e1d435b JSC::SlotVisitor::drain() + 491
1 com.apple.JavaScriptCore 0x00007fff8e1d3f27 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 343
2 com.apple.JavaScriptCore 0x00007fff8e1b62ba JSC::GCThread::gcThreadMain() + 74
3 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
5 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
6 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 com.apple.JavaScriptCore 0x00007fff8e1d4e4d JSC::JSObject::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 429
1 com.apple.JavaScriptCore 0x00007fff8e1d74c5 JSC::JSFunction::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 21
2 com.apple.JavaScriptCore 0x00007fff8e3fa2d6 JSC::JSBoundFunction::visitChildren(JSC::JSCell*, JSC::SlotVisitor&) + 22
3 com.apple.JavaScriptCore 0x00007fff8e1d438d JSC::SlotVisitor::drain() + 541
4 com.apple.JavaScriptCore 0x00007fff8e1d3f27 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 343
5 com.apple.JavaScriptCore 0x00007fff8e1b62ba JSC::GCThread::gcThreadMain() + 74
6 com.apple.JavaScriptCore 0x00007fff8e1aac5f ***::wtfThreadEntryPoint(void*) + 15
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 10:: QTKit: listenOnDelegatePort
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff93ffd811 CFRunLoopRun + 97
6 com.apple.QTKit 0x00007fff90f53f3c listenOnDelegatePort + 385
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 11:: QTKit: listenOnNotificationPort
0 libsystem_kernel.dylib 0x00007fff95c6aa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff95c69d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93f49155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93f48779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93f480b5 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff93ffd811 CFRunLoopRun + 97
6 com.apple.QTKit 0x00007fff90f54404 listenOnNotificationPort + 353
7 libsystem_pthread.dylib 0x00007fff92d0b899 pthreadbody + 138
8 libsystem_pthread.dylib 0x00007fff92d0b72a pthreadstart + 137
9 libsystem_pthread.dylib 0x00007fff92d0ffc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff95c6ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92d0cf08 pthreadwqthread + 330
2 libsystem_pthread.dylib 0x00007fff92d0ffb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff95c6ee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92d0cf08 pthreadwqthread + 330
2 libsystem_pthread.dylib 0x00007fff92d0ffb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x000000010de126f0 rbx: 0x00000000ffffffb5 rcx: 0x0000000000000004 rdx: 0x000000010f8d0000
rdi: 0x000000010bbd1830 rsi: 0x0000000000000082 rbp: 0x0000000109211e70 rsp: 0x0000000109211e40
r8: 0x0000000000000001 r9: 0x0000000116b0f000 r10: 0x000000010af1a740 r11: 0x0000000018ef92fe
r12: 0x0000000107c7c000 r13: 0x00007fff7c55b278 r14: 0x00007fff7c55c268 r15: 0x00007fff7c55bea8
rip: 0x00007fff8e1d435b rfl: 0x0000000000010202 cr2: 0x0000000000000004
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff97f37000 - 0x7fff97fc2fff libCoreStorage.dylib (380) <AE14C2F3-0EF1-3DCD-BF2B-A24D97D3B372> /usr/lib/libCoreStorage.dylib
0x7fff97fc3000 - 0x7fff9801cfff libTIFF.dylib (1042) <51D02EEC-0D0C-34C1-91C8-D316473A3FEA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff9801d000 - 0x7fff98265ff7 com.apple.CoreData (107 - 481.01) <DA339795-5D97-35B5-9B04-629830013720> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff98266000 - 0x7fff98328ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff98329000 - 0x7fff98899fff com.apple.CoreAUC (6.22.08 - 6.22.08) <F306D552-2220-3160-88EA-C916193C5EFD> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff9896b000 - 0x7fff98c3ffc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff98c40000 - 0x7fff98c92fff libc+.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc+.1.dylib
0x7fff98cab000 - 0x7fff98caeff7 com.apple.LoginUICore (3.0 - 3.0) <1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
0x7fff98caf000 - 0x7fff98cc7ff7 com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff98cc8000 - 0x7fff98cc9ff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x7fff98cca000 - 0x7fff98cd2fff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff98d3f000 - 0x7fff98e30ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff98e31000 - 0x7fff98e4aff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff98f1f000 - 0x7fff98f23ff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff98f24000 - 0x7fff98f91fff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff98fcd000 - 0x7fff98fdeff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff98fdf000 - 0x7fff99008fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff99009000 - 0x7fff99013ff7 libcsfde.dylib (380) <3A54B430-EC05-3DE9-86C3-00C1BEAC7F9B> /usr/lib/libcsfde.dylib
0x7fff990c3000 - 0x7fff990fefff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff990ff000 - 0x7fff99103fff com.apple.IOAccelerator (98.14 - 98.14) <13EE735B-BD43-3E9B-9908-E423A17C4517> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
0x7fff99192000 - 0x7fff99192fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff9953e000 - 0x7fff995a4fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff995a5000 - 0x7fff995aafff libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
0x7fff995cd000 - 0x7fff995cefff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff995cf000 - 0x7fff996a0ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff996a4000 - 0x7fff996d8fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x7fff996d9000 - 0x7fff996dbfff com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff996dc000 - 0x7fff99878ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff99879000 - 0x7fff998d8fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff998d9000 - 0x7fff998dbfff com.apple.SecCodeWrapper (3.0 - 1) <DE7CA981-2B8B-34AC-845D-06D5C8F10441> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x7fff9993d000 - 0x7fff9998bfff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff9998c000 - 0x7fff9998dff7 libsystem_sandbox.dylib (278.11) <5E5A6E09-33A9-391A-AB34-E57D93BB1551> /usr/lib/system/libsystem_sandbox.dylib
0x7fff9998e000 - 0x7fff99992ff7 libsystem_stats.dylib (93.90.3) <1A55AF8A-B6C4-3163-B557-3AD25DA643A8> /usr/lib/system/libsystem_stats.dylib
0x7fff999a5000 - 0x7fff999a7ffb libutil.dylib (34) <DAC4A6CF-A1BB-3874-9569-A919316D30E8> /usr/lib/libutil.dylib
0x7fff999a8000 - 0x7fff99a6cff7 com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff99a6d000 - 0x7fff99a75ffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff99b30000 - 0x7fff99b7dff2 com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff99b80000 - 0x7fff99be3ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff99be4000 - 0x7fff99be7ff7 libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
0x7fff99be8000 - 0x7fff99c16ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff99c17000 - 0x7fff99c81ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 663
thread_create: 1
thread_set_sSafari keeps crashing. Also tried Google Chrome but had problems with that as well. Is this a hardware or software problem?
When you have problems with multiple browsers, that could be an indication that the startup disk needs repairing or you need to restore OS X.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk and restore OS X if necessary.
Make sure to back up all important files first before using OS X Recovery.
OS X Recovery does require a broadband high speed internet connection.
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