Restore to previous icloud settings and photos/video are gone. Still recognized 6 gigs of data but can't find them. please help me rescue my children's precious moments. Thanks in advance
Alright people i have a problem and looking for help. Yesterday the iphone started acting funny, a couple apps started crashing and the Iphone reboot a few times on it's own. Things seemed to be back to normal and I notice a "system update" that needed to be install. I thought this update may help the earlier crashing issue. During install, the Iphone froze up and I had to wipe it to factory settings.
Now I have not backed up the phone on the computer/itunes, because I bought extra storage in ICloud. I reset my phone to the last Icloud setting and rescued my contacts, but not the apps or PHOTO/VIDEOS. I was expecting to have the phone to return back to my previous working phone, but now I have to reinstall the apps. Reinstalling the apps is no big deal, but now I only have 6 pictures and NO videos. The icloud settings tells me I have multiple gigs of data used, but where are the photos and videos?
I should add that I lost all my previous text history, which I wish to get back too if possible...
To save some conversation, I researched and didn't find much answers, but found most people were double backing up the photos with Dropbox, Google+, and/or Flickr. I have set up accounts at all three to prevent further issues, but this won't replace the last 6 months of photos that I can not seem to find or reinstate back onto Iphone.
Android uses an external memory card to prevent this type of data loss. #apple#iphone #icloud
I should add the wife and I have two accounts: I have an Iphone 5s and she has her own account with an Iphone 5s and Ipad. We also have a computer running windows vista.
Thanks in advance for any help...
Did you ever restore your last iCloud backup? That contains you camera roll photos & videos, text messages, app data, settings, etc. It will also redownload your apps and other purchased media.
If you didn't, follow the steps in this article to restore the backup: https://support.apple.com/kb/ph12521.
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