Restore/Unlock not working

When I left country for Mexico, I called T-Mobile to ask how to use my phone while in Mexico. I was told I had to restore/unlock my phone, and they sent me the protocol. However, it did not work, and the T-M tech told me I had to contact Apple. The tech at Apple told me how to restore, which I was able to do once I arrived in Mexico.
The Telcel provider got me back to a home screen, and installed a Simm Card, but I have no service.
Is my problem with the restore problem, with T-Mobile, or something else. Can someone help me navigate this process? If you need more info, I will try to provide it.
Thanks! or Gracias! : )
David

iPhone: Troubleshooting authorised unlock issues
http://support.apple.com/kb/TS3198

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- Official Sony Xperia Support Staff
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Most likely your iPod hardisk is dying.
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