Restore, upgrade and backup

I have backed up my iphone 5, then went to install ios7 from itunes account phone went into retore mode. Now trying to restore it to that last back up. asking for a password and I have tried them all. Please help?

I'm having the same problem
I've just installed a SSD on my Macbook Pro (late 2011) and i'm having real problema on restoring backups from my old HDD.

Similar Messages

  • HT1719 I am trying to sync my ipod shuffle to the itunes on my computer.  When I try to sync I go to the drop down file tab.  PULL up "devices" But the extended options of SYNC, RESTORE, Transfer and Backup won't allow me to click on them.  How do I activ

    I am trying to sync my ipod shuffle to the itunes on my computer.  When I try to sync I go to the drop down file tab.  PULL up "devices" But the extended options of SYNC, RESTORE, Transfer and Backup won't allow me to click on them.  How do I activate?

    Those menu bar commands are disabled when you do not have a device (your shuffle) selected in iTunes.
    If the iTunes sidebar (along left side of iTunes) is hidden, from the menu bar, under View, select Show Sidebar.  In the sidebar, your shuffle should be listed under DEVICES.  Click on it there to select it.  Now, those commands under the File menu should be accessible.
    However, once you have the shuffle selected, many of those "device-related" commands in the menu bar are also on the iTunes window.  For example, there is a Sync button at the low-right corner of the window, which does the same thing as the command in the menu bar.

  • Help with simple OS upgrade and backup questions for a dumb old previous PC user...?

    Ok...have mercy on me, please...
    I am not completely dumb, I know typical board etiquette, and I have searched for various answers (and found many)...but I just want to confirm my personal "research" and get all of this clear up before I proceed with this insanity.  I know I could probably search more, but this is taking hours, because of all my various questions, one leads to 10 more...
    I have an iMac with Mac OS X Version 10.5.8 (which, though not mentioned anywhere?...is apparently "Leopard", right?  Told you I was dumb...)
    Processor:  3.06 GHz Intel Core 2 Duo
    Memory: 2 GB 800 MHz DDR2 SDRAM
    My main goal:  install an app that was in the Mac App store.
    However, with Leopard, I can't access the Mac App store with Leopard, apparently. 
    I click on the Mac App store, and up pops up a Lion advertisement...telling me I should upgrade.  Ok, fine...probably a good idea, anyway...
    But how do you upgrade to Lion?  Apparently through the Mac App store!
    The web-redirects on the Apple site are amusing...taking me on an endless cycle...purchase Lion in the app store...click..."you need to upgrade to Lion"...OK...click..."you need Lion at the app store"...OK...click..."you need to upgrade to Lion to get to the app store"....etc.
    OK...fine...google searches...ahh, I need to upgrade to Snow Leopard first, apparently!  Yes?
    (Maybe the Apple redirects should detect that I have Leopard, and direct me to a screen that explains that I must upgrade to Snow Leopard...and then Lion!  Do you hear that, Apple?  Thanks.)
    Anyway...so here's my plan:
    1) Upgrade to Snow Leopard
    2) Access the Mac app store
    3) Upgrade to Lion
    Question A:  With my iMac (specs above), is it really advisable for me to do this?  Can my computer really handle Lion?  It seems I barely meet the minimum with my intel core 2 Duo and 2 GB ram...yes?  Is this a dumb idea, even if "OK"?  I know that "minimum requirements" on a PC often meant:  "Well, it will work...but it will be slower than a snail and crash if you run 5 programs at the same time" (which I usually do...)  I don't want to upgrade if the "minimum" is really not enough. 
    Question B:  If the answer to A is "not a good idea", then  do I just need a new computer (i.e. better processor)?  Or do I need more Ram?  And can I add Ram to this computer, and is it relatively easy?  I have added Ram to PCs tons of times, and you always have to determine type of Ram for your board, make sure they "match", or whatever, and then open up the machine and install.  Kind of a pain, but once I have the "right" type of Ram, opening the CPU and installing is within my abilities.  Will it be harder for a Mac?
    = = =
    Next:
    When upgrading an OS on a Windows, you pretty much format the harddrive and start all over.  Back in the day I was a PC user, there wasn't really a "great" way to back up programs and files, so this was a nightmare.  You could NOT just back-up software.  You typically had to re-purchase and install it all from scratch.  Is this the same with Macs?  Furthermore, personal files were scattered all over the hard-drive for the individual software...so trying to back all that up to get it back on the new system = nightmare!  I hate PCs.
    Anyway...so, my iMac has Time Machine.  I am pretty ignorant about this, and based on my previous PC backup program nightmares, I have a distrust for it...and don't really understand how it works.  But in any event, my external drive crashed a few months ago, and I haven't replaced it, yet.  So, I am replacing it soon and will get Time Machine back up and running...setting it up again, etc...leading to question C...
    Question C: When upgrading from Leopard to Snow Leopard to Lion, what is the best way to ensure I keep all my programs and files.  My wife and I both access the computer, so two user accounts.  Does Time Machine really do a good job backing up everything and all things?  Is it just a matter of upgrade to Snow Leopard...then immediately to Lion...and then some sort of "Restore" from Time Machine?  Anything for me to "watch out for"...or to do when I buy a new external hard-drive and setup up Time Machine for the first time on it, in order to make this work well?  Will I have to re-install all the various applications I have installed on this thing?  (like with PCs?)
    Thanks for any sincere help. 

    yachadhoo wrote:
    I have an iMac with Mac OS X Version 10.5.8 (which, though not mentioned anywhere?...is apparently "Leopard", right?  Told you I was dumb...)
    Processor:  3.06 GHz Intel Core 2 Duo
    Memory: 2 GB 800 MHz DDR2 SDRAM
    Apple has discontinued support for 10.5, it's a plaque of our platform that Apple only supports the last two operating systems in circulation.
    Where as on Windows you can run the same OS version for 10 years and get updates free (if not stolen), on a Mac we get one year, two tops now and if you don't upgrade and break all your third party software and hardware drivers in the process, then your denied security updates.
    On top of that, the OS X upgrades tend to break your older hardware too, or slow it down so much that it drives you to want to buy newer hardware.
    It's funny Apple places the AppStore on your OS X version along with iTunes and Safari updates, but then doens't supply necessary security updates, your machine may be compromised and here you enter vital credit card info, banking  etc. thinking you have a secure machine.
    My advice, since that's a 10.5 era Mac, is to upgrade to 10.6.3 via this disk, then use Software Update until clear. You'll get security updates and your present installed 10.5 software will work in 10.6 using Rosetta.
    http://store.apple.com/us/product/MC573Z/A
    Rosetta is not avaialble in 10.7 so it could be a lot of your software will no longer function
    http://roaringapps.com/apps:table
    I don't see the sense in you buying all new software for a machine that's at it's end of life stage.
    You can buy software in the AppStore with 10.6.
    Question A:  With my iMac (specs above), is it really advisable for me to do this?  Can my computer really handle Lion?  It seems I barely meet the minimum with my intel core 2 Duo and 2 GB ram...yes?
    You will need to buy 4GB of RAM to run Lion well, the 2GB is just a bare minimum, and your processor is a bit dated.
    Lion 10.7 is certainly slower than Snow Leopard 10.6, in fact so many wanted to go back to Snow Leopard and one of the resons was Lion was slow.
    So I wrote a User Tip, here, but the Tips were implemented only recently.
    How to revert your Mac to Snow Leopard
    Question B:  If the answer to A is "not a good idea", then  do I just need a new computer (i.e. better processor)?  Or do I need more Ram?  And can I add Ram to this computer, and is it relatively easy?  I have added Ram to PCs tons of times, and you always have to determine type of Ram for your board, make sure they "match", or whatever, and then open up the machine and install.  Kind of a pain, but once I have the "right" type of Ram, opening the CPU and installing is within my abilities.  Will it be harder for a Mac?
    RAM is easy, you can buy it at Otherworld Computing or Crucial.com and install it yourself, there is a little door under the monitor.
    Videos online at YouTube.
    When upgrading an OS on a Windows, you pretty much format the harddrive and start all over.  Back in the day I was a PC user, there wasn't really a "great" way to back up programs and files, so this was a nightmare.  You could NOT just back-up software.  You typically had to re-purchase and install it all from scratch.  Is this the same with Macs?  Furthermore, personal files were scattered all over the hard-drive for the individual software...so trying to back all that up to get it back on the new system = nightmare!  I hate PCs.
    Mac'soperaing system is seperate, it can be replaced or upgraded indepentantly of programs or user accounts on the machine.
    There are some programs that install a kernel extension file at boot into OS X, those get knocked out, but those can be replaced with a new install of the software.
    You should always backup your users files as those can't be repalced.
     Most commonly used backup methods explained
    Question C: When upgrading from Leopard to Snow Leopard to Lion, what is the best way to ensure I keep all my programs and files.
    OS X upgrades dont' affect User accounts but they can have a affect on programs installed, which most of your 10.5 programs likely will no longer work in 10.7
    However they will (with a slight update) work in 10.6 just like before.
    You need to backup regardless, I suggest a manual backup of users files to a storage drive, a 10.5 clone on another drive, the your ready to upgrade to 10.6
    10.5 to 10.6 upgrade is rather painless, also 10.6 gives accelerated video drivers, so your machine will appear faster.
    However once you install 10.7, you will slow down.
    Does Time Machine really do a good job backing up everything and all things? 
    No, you shouldn't rely upon TM, have a multiple backup stragedy, TM files are hard to access directly.
    Is it just a matter of upgrade to Snow Leopard...then immediately to Lion...and then some sort of "Restore" from Time Machine?
    No need to restore, OS X upgrades and leaves everything else in place, just some programs (with 10.6) or a lot (with 10.7) when you try to launch them they will fail.
    Also when you connect TM it will do a substancial change to reflect the new boot drive.
    If you were using TM as a "storage drive" thinking you can use the archived versions later, that wil change upon the new OS X  upgrade.
    But in any event, my external drive crashed a few months ago, and I haven't replaced it, yet.  So, I am replacing it soon and will get Time Machine back up and running...setting it up again, etc...leading to question C..
    You need not only TM drive, but a bootable clone and user files on a storage drive.
     Most commonly used backup methods explained
    Will I have to re-install all the various applications I have installed on this thing?  (like with PCs?)
    No, depending upon what OS X version you stop at depends how many programs no longer work.
    You will have to buy a lot of new or upgrade versions with 10.7, not so with 10.6 only updates mostly because of Rosetta on 10.6 and not on 10.7
    My opinion, since that machine is a bit dated, is to upgrade to 10.6, Software update to 10.6.8, and stay there.
    Later on 10.8 is being released after this summer, you may want to consider getting a new machine with 10.8 a few months later to ensure all the bugs are worked out of it.
    Your not a comptuer savvy person, you like most Apple users expect your machine to "just work" I think going to 10.7 will be a bad experience for you.
    10.6.8 will server your needs until 10.8 is released and on new hardware where Apple will hold your hand for free for three months, 3 years with AppleCare.
    Your not a "OS X upgrader type of a person" and Apple needs to get of thier collective assets and pay better attention to it's most common users.

  • WLC Upgrade and Backup

    Hello;
    Can anyone ponit me in the right direction as to the following;
    1. I need to backup the running-config from the WLC but i cannot find how to see what the name of the file is on the WLC. Its Version 6.x
    2. When I upgrade to Version 7.x from 6.x do I need to upgrade both the flash and the bootloader?  Where can I find both these files?
    Thanks
    JRB

    Joel,
    Can anyone ponit me in the right direction as to the following;
    1. I need to backup the running-config from the WLC but i cannot find how to see what the name of the file is on the WLC. Its Version 6.x
         - From the controller click on Managment> Upload>
         - From the Upload from controller option select Configuration and fill out the TFTP information and the desired path and filename. Then click start
    2. When I upgrade to Version 7.x from 6.x do I need to upgrade both the flash and the bootloader?  Where can I find both these files?
         - You will need to have either valid warranty or a support contract with Cisco, if so follow these instructions.
         - http://www.cisco.com Click on Support
         -  Click on Download Software, Then Wireless, Then Wireless Lan Controllers, Then select your type of controller and there you will find the firmware files you need. (you maybe prompted at any point in this sequence to login.)
    Hope this helps.. Please rate useful posts.
    Thanks,
    Kayle

  • IOS 5 Upgrade and Backup Snafu

    Yesterday I upgraded to IOS5 and lost all my Quickoffice and Readdle docs. My computer runs Win 7.  I went to App Date . Roaming > Apple Computer > MobileSync > Backup folder for the update and found the folder empty.  I did a full backup before the install.  Where can I find the docs?  Thanks.

    Problem is fixed by mobile operator now. 3G is working but you should know what to enter in APN setting log.

  • I want to upgrade my backup storage space to 10GB but can't. Seems every time I try to "BUY" it never goes anywhere but I notice it is asking An unknown error has occurred. How can I use my re

    I want to upgrade my backup storage space to 10GB but can't.
    Seems every time I try to "BUY" it never goes anywhere but I notice it is asking me for an unknown error has occurred.
    How can I use my regular Apple ID to purchase the upgrade and backup storage space?
    Thanks in advance.
    Mohd

    [email protected] wrote:
    I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
    Then contact Apple directly.
    This is a user to user technical support forum.  No one here has access to manage Apple ID's other than their own.
    There is no Apple presence here.

  • Iphone 4 went into recovery mode when trying to restore, only option available now is to "restore and update" however this will not work, how can you restore from a backup once in recovery mode and only option is "restore and upgrade"? Please help!

    iPhone 4 went into recovery mode when trying to restore it. Now the only option iTunes allows is for "restore & upgrade", it is not offer an option to restore from a backup, says that must first do the upgrade, when attempting to do the upgrade the iPhone won't accept it.
    How can I restore from a back up in recovery mode when the only option is "restore and upgrade"?
    Please help.

    You don't you must restore your phone first and then you will have the option to restore from your backup.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

  • I upgraded to the new IOS, but lost data and apps. When I try and restore the only backup I see is the one made AFTER the lost data. How can I access an older backup from the cloud?

    I upgraded to the new IOS, but lost data and apps. When I try and restore the only backup I see is the one it made AFTER the lost data. How can I access an older backup from the cloud?

    Why don't you talk to apple and find out if backup exists? That conversation with apple will stop your guessing.

  • I just upgraded to Yosemite, downloaded iPhoto 9.6 and get this promptYour photo library is damaged or unreadable and cannot be opened. Please restore from a backup. Suggestions?

    I just upgraded to Yosemite, had to upgrade my iPhoto so downloaded iPhoto 9.6. My photo library needs to be upgraded to work with this new version of iPhoto but when it started to upgrade, this prompt appeared -Your photo library is damaged or unreadable and cannot be opened. Please restore from a backup.
    Suggestions?

    Try download iPhoto Library Manager and use its rebuild function. (In Library Manager it's the FIle -> Rebuild command)
    This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. 

  • No sms or photos after upgrading to IOS7 and restoring from IOS6 backup

    In preparation for uprading to IOS7 on my IPhone 5, using Itunes 11.1.1.11, I performed a full backup of my device, which was at IOS6 to my computer. Given the issues I'd heard from other people, I then did a factory reset of my phone.  Using ITunes, I then did the upgrade, and when asked about restoring data, selected the only backup available in the list.
    When this had completed, to my horror, I had no photos, videos, contacts, email and settings or SMS messages that I had assumed had been backed up previously. All that was on my phone was my apps and music.
    How do I get my missing data onto my phone from the backup that I took?

    razmee209 I have restored from iTunes, I don't have it backed up to iCloud.
    When I was restoring, it kept going in a loop, after the phone restarted the status bar showed only a tiny bit completed and then that screen disappeared and went back to the "Hello" screen which eventually took me back to the screen asking if I wanted to set up as new phone or restore. After many many attempts I then elected to set up as a new phone and after a little time the contacts, apps, music, calendar etc where all there (although games have reverted back to the beginning) unfortuantely I have no messages and no photos (well a few that had been saved to iCloud).
    I have restored to factory settings several times, I have uninstalled iTunes several times and did it step by step in the correct order and then re-installed.
    I am at a loss as to what to do next, help please
    PS I did the final backup last night
    Message was edited by: No1nic

  • I07 upgrade and I lost my notes from May 2013 to present.. I tried restore and backup.. didn't work..

    i07 upgrade and I lost my notes on my ipad... from May 2013 to present... I tried a system restore/back up.. but it didnt work..

    Hello bkrook6319,
    After restoring your device, you can access your purchased content including Apps and songs by follow this article. It will guide through the process of getting access to the content purchased with your Apple ID:
    Download past purchases
    http://support.apple.com/kb/ht2519
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Any way to restore iTunes and iPhoto libraries from failed Time Machine backup?

    Is there a way to restore iTunes and iPhoto libraries from an unmountable Time Machine backup?
    Background: I received an update alert on my iMac (mid-2010, 1TB) from Time Machine (wirelessly connected to a Time Capsule, 2TB 2013)  that it required an update and required rebooting, of course, it happened when I was in the middle of a project and I postponed the restart for later.  That evening I turned off the computer and coincidentally the next morning, the iMac would not start; it loaded to the Apple logo and about an 1/8 of the progress bar would load before the iMac would turn off.
    The iMac had been fine to that day (OS upgrades and all since 2010) so I was assuming something misfired when I declined the Time Machine update. I tried the PRAM and SMC resets mentioned in the forums but no dice. I then went into Disk Utility to try repairs and there were errors on the hard drive that could not be fixed. My next step was to erase the drive and restore from my Time Machine backup. Before doing that I checked Disk Utility and to my horror,  it told me that my Time Machine backups were unmountable so of course my first thought was that all my files were gone.
    The TC was under warranty so I called support and they referred me to the local Genius Bar. The Genius was great and showed me that my files weren't lost even though the Time Machine backup was unmountable. They recommended I erase the partitions, starting from scratch and I would have to transfer the Time Machine backup files manually by directly connecting an ethernet cable from the TC to the computer. If that didn't work, the hard drive was bad and needed replacement which they could take care of.
    I followed their recommendation and the hard drive is fine. I was so relieved to hear that my files were safe that I forgot to ask about all of the metadata that was lost in iTunes (de-selected songs, playlists, rankings, play counts) and iPhoto (geotags, names, etc). Any ideas / help? I sank considerable time into my music and photos and would love to have that time back.
    FWIW, I'm in the process of buying an external hard drive as a secondary backup to the TC as my confidence is a little shaken on the product line - the first time I ever actually need a backup and the backup is unmountable. My whole point of spending a little more and buying into the Apple ecosystem for a backup solution was to streamline the backup process and avoid these types of issues.

    Thank you for the reply. I tried the Disk Utility to repair my TC's Time Machine backup disk with no luck, it stopped with the message:
    Disk utility stopped repairing "iMac"
    Disk Utility can't repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files.
    It took a night but I was able to copy all the TC Time Machine files to the external hard drive as a backup to a backup just in case. I'm still pretty bummed the TC's backup didn't allow for Disk Utility's restore functionality. Fortunately, the iPhoto library backup I dragged to the iMac from the Time Capsule backup worked without a hitch. On the downside, the "iTunes Library.itl" backup I dragged over is locked so now I'm checking out the forums for any ways to fix that. I temporarily created a new iTunes library with all my apps and music but plan on reverting to the old iTunes library if possible so I can start syncing my iOS devices again.

  • HT1711 I backed up my iphone5 in the morning and later again on the same day, in the afternoon. I then restored an older backup from the morning. Now all my music files refuse to play even though they still appear on iphone. How can I resolve this?

    I backed up my iphone5 in the morning and later again on the same day, in the afternoon. I then restored an older backup from the morning. Now all my music files refuse to play even though they still appear on iphone. How can I resolve this?

    Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
    Apple's iWork suite (Pages, Numbers, and Keynote.)
    Open Office (Office 2007-like suite compatible with OS X.)
    NeoOffice (similar to Open Office.)
    LibreOffice (a new direction for the Open Office suite.)

  • During restore of my backup on iphone 5s i saw my photos and videos get doubled on ios 8.0 and moreover if i use to go at my computer and then open my iphone and in folder i see some files name local disk and my photos please help my memory doubles.

    during restore of my backup on iphone 5s i saw my photos and videos get doubled on ios 8.0 and moreover
    if i use to go at my computer and then open my iphone and in folder i see some files name local disk and my photos
    please help my memory doubles.

    I'm not sure, but I know it's not recommended to upgrade to iOS 8 on anything older than an iPhone 5. I only lost my music playlists and music that was on my phone, but that music is also on my iTunes, not the playlists though, and I don't want to go through ALL my iTunes library to fix it either... But it seems I don't have a choice right now.
    Whatever you do, do NOT upgrade to iCloud Drive, keep iCloud till OS X Yosemite comes out, if your computer is a Mac. I also just noticed that all my documents on my phone are gone from Pages, BUT if I go on the iCloud website they are still there. Hopefully it will all work itself out when I can update my macbook pro to OS X Yosemite.
    If you backed up your phone and all your purchases off your iPhone prior to trying to upgrade you should be fine... But I'm not even remotely sure.

  • Spotlight and Time Machine broken after restore/upgrade

    I've found a few similar threads to this but none of those solutions has worked for me.
    Two things happened at nearly the same time, so I don't exactly know the source of my problem:
    I upgraded my old MacBook Pro (approx. Oct 2010, 2.66GHz I think, 300GB-ish HD) from Lion to Mountain Lion
    The hard drive on my old MacBook Pro developed a terminal fault, so I had to buy a new one (8GB, 750GB HD) and restore a month-old Time Machine backup from my external drive.
    I can't remember whether my last Time Machine backup to my external drive was before or after I upgraded to Mountain Lion.
    Now I'm on OS X 10.8.2 on this new machine and I have two problems that seem to co-exist for a lot of other people too:
    Spotlight won't index: this is f***ing infuriating, I love spotlight and I use it all the time. When I first restored from the TM backup I think the old index restored with the backup as I did get a decent number of search results (both in spotlight and in MS Outlook), but new files didn't seem to get recognised. I tried adding my hard drive to the exclusion list and removing it again in an attempt to get it to rebuild the index, but all that did was wipe the old index without building a new one, so now I get no spotlight results whatsoever. I tried this solution and sadly it hasn't worked either. Basically I can't search for anything. Even applications (which I like to launch from spotlight) don't appear. All I get is "estimating indexing time", and it never gets any further.
    Time Machine won't back up: the first time I tried to backup my new machine it got a few hundred megabytes in before stalling; then a few hundred kilobytes in the next time I tried; and now it just doesn't get anywhere at all. The external drive I'm trying to backup to is recognised fine, I can see all the other files on it, and Time Machine seems to know that it's there, but the backup gets nowhere.
    There are reports of this kinds of crap all over the Apple Support forums, but no definitive answer, especially for 10.8.2.
    I could really do with some help on this. I need a backup before I screw another laptop, and I need spotlight to survive day-to-day life.
    Thanks,
    Craig

    Hi Craig - I had the exact same problem - I'm using an old early 2009 MacBook Pro upgraded to 8 Gb Ram, 1 TB internal Hitachi HD, 10.8.2 - tried the fixes suggested - got it to work with these steps- everybodies mileage is different but hopefully it works for you as well.
    a) I repaired disk permissions with Onyx (free utility)  and then  started  up with Command-R using Disk Utility to repaired/check the Volume (harddisk checked out fine but the volume needed some minor repairs )- Onyx repair disk permission seems to go deeper -had to reinstall some apps - don't know if this solved it-seems to bring it back to the default state - you might get away with doing all from Disk Utility (but starting up with  Command-R)
    b) restart from my internal hd
    c) downloaded the 10.8.2 combo update ( not the incremental shell update or whatever you call it which automatically gets installed with software update - combo update installs everything fresh from the .0 version)
    d) with  Onyx  I deactivated spotlight and erased the spotlight index
    d) restart
    e) started TM backup - prep took pretty long 30 minutes but then 450 GB got backed up in 6 hours to my external HD which is fast enough for me
    f) activated spotlight and 450 Gb were indexed in 9 hours or so
    g) for 2 days everything runs fast and very responsive
    best,
    Franz

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