Restored from backup - trouble authorizing some items

I had to restore from a backup. It now won't authorize about 100 items to be played or synced with my iPod. It is asking me for my old Apple ID that I changed when I got my mac as I then had a .mac account to use.
What can I do to get all those purchases back onto my iPod and be allowed to play them on my computer.

I had a similar problem a few months ago and received some help from Apple that allowed me to re-download my purchased music. I don't remember for sure, but I think I started here:
http://www.apple.com/support/itunes/store/browser/

Similar Messages

HT201210 Synching iPhone after factory restore and restore from backup; synching appears stuck on Step 5 of 5, "waiting for items to copy." That message displays for hours with no apparent progress.

Synching iPhone after factory restore and restore from backup; synching appears stuck on Step 5 of 5, "waiting for items to copy." That message displays for hours with no apparent progress.

I never had this problem, but just noticed it happening.. Please note it's a BUG. I went out and bought a 128GB iPhone just to hold all my songs. It wouldn't work. This never happened with the iPhone 3/3s/4/5/5s but started happening with the iPhone 6. After 40 hours of working through all possible solutions on the web and with Apple cares support (supposedly senior level) They finally suggested what the problem was. I had "Convert higher bit songs to 128 aac" Checked. This does not work One more thing when I unchecked that, the sync took like 3.5 hours instead of the 9-12 hours is usually took even on the smaller iphones. I have 98.7GB of music. Before I was just syncing a list of specific songs.
The syncing seems to be random when it has the problem though.

Can I select or deselect what all is restored from backup? Not enough space

I was low on space. Did a backup in itunes. Deleted a bunch of stuff and was having trouble restoring so I did a software upgrade. I didn't have enough room to do the software upgrade before deleting all my stuff. Now that I have updated the software, I cannot restore from backup. Is there anyway to deselect some items to be restored? I would like my messages back. I can manually put pics and songs back on. Thanks for your help.

yes you could exclude the system folders and whatever else you want.
If you have space on your external drive, I would recommend letting it back up everything. If something did happen, you could restore your whole system much more easily that way. All you would have to do is insert and boot off the Leopard install DVD and follow the menu's to restore your machine from a Time Machine Backup.
If you don't backup your entire drive (including the system folders, etc). then you would have to reinstall Leopard, reinstall all your applications, and then restore your files from your time machine backup.

After restore from backup, iphone is not getting start, only apple logo is there on screen

after restore from backup, iphone is not getting start, only apple logo is there on screen

Hi there.
Try some basic trouble shooting steps first, before looking into some advanced issues that might be causing this. The first thing I would try, is holding down the power button and home button at the same time until the screen turns off on you. See what steps you can take from there, if any.
Kind Regards.
- Mike.

Music not restoring from backup during new iPhone 5 setup

Quick question. Recently puchased iPhone5 and need to transfer everything from old iPhone4. I've performed a manual backup in iTunes. When connecting the new phone and selecting restore from backup, it restores everything but the music and the playlists. I have no idea why. This process worked with my phone, but when it comes to my wifes the music never restores. The only difference between the 2 devices is that she likes to manully manage her music, so the sync only checked items and the sync music boxes are unchecked. I don't see why this would prevent the music from being backed up though. Any suggestions?

rockmyplimsoul wrote:
Instead of manually managing the music on your iPhone, manually manage the contents of a playlist and auto-sync to that playlist. You're doing the same thing, just managing a playlist instead of your phone. The beauty of this is that you never lose track of what you manually chose to sync to your iPhone.
Oh that's what I do now, lol. I just (naively) assumed that my phone was doing that for me, so to speak. When I first put music on my phone (manually) I assumed that if I manually synced my music, the information relating thereto would be included in my backup data. If I had known it wasn't, I would have dumped all my songs into an "iPhone" playlist and then copied that playlist to my phone. Problem solved. I just didn't know that at the time.
iTunes, and Apple in general, does so many good things that this clearly isn't a huge complaint. But it strikes me that most people who manually selected their "iPhone" music probably don't want to "lose" that carefully selected music when they upgrade their phone. And maybe I'm an idiot but it took me a little digging to wind up here to find out why my music hadn't transferred, and how to go about "rectifying" it (ie you bloody can't, really, you just start anew).
Maybe I'm asking too much, but I find it strange that there isn't an import feature on the iPhone - provided the corresponding file is found on the iTunes being used. Especially since it's the same computer the phone is synced to, to begin with. A) I'm giving music to myself, B) I'm not even giving myself music, because I already have the corresponding music in iTunes, so there's clearly no threat of file-sharing. Barring that, maybe a warning when you choose to manually sync music to your phone. (Apologies to Apple if I'm wrong, but I don't remember seeing one.)
Again, this clearly didn't ruin my life, but everything on my phone synced seamlessly except my music. It only took me 15 minutes or so to recreate my iPhone playlist, but it took me a good hour to figure out why I had to (and how to avoid having to in the future). It was a strange hiccup from a company that pretty much always makes my life easier (unless I need to run Flash).
In the end I got to read a bunch of Allan's posts, which did provide some entertainment

My iPhone's "Other" capacity has suddenly jumped to 56G out of 64G. Yes, you read that right. Every time I try to sync to recalculate, it gets worse! Please help! Can't even restore from backup now, since my backup is all "other"!

I have fully up-to-date everything on my iPhone and computer and iTunes. I have an iPhone5 and MacBook Pro. I synced my iPhone this morning and it has 12 or so gigs of free space (even with my music and some photos on it). Then I deleted some voice memos in iTunes, and wanted to sync again to reclaim the space. When I tried, it said I had 29G of "other" data and that my phone was way over capacity and can't sync. I tried a few online solutions to force it to recalculate, but now it says it is about 90% "other"!! Only 8G of 64G free, and "other" is the ONLY thing in the summary bar.
I un-checked music for syncing, thinking that must be the problem. It did not help. Now there is nothing on my phone except "other", according to iTunes (not even photos).
I cannot restore from backup now, since the backup includes the giant "other". I don't want to delete my info on my phone knowing a corrupted backup is my only alternative.
Help!

Thanks so much Meg. Unfortunately, iTunes is the program I use to perform syncing. I don't really have other outside options. It is also the location of the backup I would use to restore my phone, and my only way to reclaim important data. I am concerned that, since the last backup occurred when the "other" bar was only moderately huge (around 29G I think), that a backup would replicate the problem back onto my phone.
My contacts, etc. are all in address book and the calendar app on my Mac. As far as I know, iTunes is the way to get them back, but iTunes is where the problem is.
Any thoughts on this?

I updated the software of my iPhone 4s, but now iTunes says my computer is synced with another device, even after I click "restore from backup."

I've selected the "restore from backup" button numerous times, but iTunes continues to give me the message, "This computer has previously been synced with another device." It then gives me the option to set up as a new phone or restore from backup. I want to put my music and apps back onto my phone! How can I get my computer to recognize my phone again?

I found this article some time ago when I was trying to help someone else in this same situation. This is a copy and paste from the website. The website is provided below for you to read before you try this.
Plug your phone into iTunes
Click setup as a new device
Immediately unplug your phone from the computer
Give it about 30 seconds and iTunes will give a message (I don’t remember the specific, but regarding you unplugging the device and it not completing)
Plug your phone back in
Viola! no restore occurred and you can access everything again
This computer has previously synced with an iPhone or another iOS device.

Is it possible to retrieve a backup that is not available on the drop-down bar in iTunes "restore from backup"?

I was attempting to sync my phone so that I could get all of my pictures on the computer to free up some space on my phone. I have done this several times before with no problems. An error message popped up informing me that I needed to update my phone before I could sync my info. During the update, an error occured again so I tried to eject the device so that I could worry about it another day. After ejecting the phone, it kept showing on the display that it was still connected to itunes. I couldnt turn the phone off or anything, it was just frozen there. So, I hooked it back up to the computer and it prompted me to do an update on itunes to fix the problem. After updating itunes it said that i should restore the phone to it's original settings and then restore from backup. It performed a backup when I initially plugged the phone in the first time. After deleting everything off of my phone, I then attempted to restore from backup but got an error message saying that there was not enough free space on my device for me to restore my info...but I had just taken it off the phone. I stepped away from the computer for a moment and when I got back, it had performed another backup of my basically blank device. Now the only backups that I can pull up on itunes are from after everything was deleted from my phone. All of my information is gone. I know this doesn't really make any sense, but I have no idea how else to word it or how to fix it. PLEASE help! I have several pictures of my newborn son and pictures and videos of my husband's recovery process from a severe brain injury.

Under the PLAN screen, right click on the page you want to exclude from your menu list, navigate to Menu Options, and select Exclude Page From Menus.

Why am getting a "error occurred while restoring from backup" message when restoring using Time Machine?

Hello
I recently made a Bootcamp partition with Windows 7 (which incidentally went absolutely fine). In that partition I wanted to split it for some certain files, but on doing so I appear to have completely tanked my hard drive - I've pretty much wiped the entire thing. I read afterwards that creating new partitions within Windows is a big no no Bootcamp wise, and this wasn't something I knew about before. Lesson learnt!
Either way, I had a backup and though it would be simple enough to restore from that backup, but about 2% in it it pops up "an error has occurred while restoring from backup, please restart and try again". After a few tries, this didn't work, so now I'm worried that my backup is corrupt.
I'm not sure why the backup would be corrupt as this was made with no problems as normal.
I've already tried the standard restore with no success (obviously), and I've also tried re-installing the OS up to the first boot, then trying to restore (thinking that the error was a result of a missing Recovery HD, which the re-install would create) and this was with no success also.
My final idea was to just erase the drive and re-install the OSX, and then when it prompts me, restore the files from the Time Capsule.
Am I onto the right idea, or is there another way around this? I'm just very worried that my backup has become corrupted for some reason and I've lost everything on there.
Specs are:
MacBook Pro Mid 2012 OS X 10.8.5;
Bootcamp 5 (Windows 7);

I'd agree. As long as you've gone this far, I'd probably start from scratch with your MBP, back up any critical files on it, wipe the whole thing, and do a nice clean reinstall.
I'd try to repair the backup drive with disk utilty and then see if you can restore the minimum of essential documents from it to the MBP. If Disk Utility can't fix it there is a small chance that a third party utility like diskwarrior or techtool could repair it. DiskWarrior 4 - The Disk Utility for Mac Disk Repair, Mac Directory Repair, Mac Disk Recovery, Mac Data Recovery or Techtool Pro 7
If you can get your essential documents off the backup drive, then I'd wipe it and put a new time machine backup on it. If that doesn't work, then I'd replace the drive.

HT4946 cannot find itunes backup on my PC (win xp). want to move over to external hard drive to restore from backup bc PC not enough space

i just restored my ipad2 to iOS 6.1.3 yesterday. i have been trying to restore from backup, but i keep getting error messages from itunes (running latest version of itunes) that says there is not enough space to save the backup on the computer. i have tried clearing up as much space on my PC (windows xp), but there is still not enough room. and ive tried disk cleanup on my computer and resetting the ipad and running it through recovery mode (as some articles sugggested it would help with restoring after failed attempts). i read on another question in the apple support discussions that someone just moved his whole backup folder into his external harddrive and then he was able to restore from backup.
the backup is definitely saved on my computer (itunes confirms that), and the backup folder is supposed to be here \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\, but im still not finding it with that file path. i get as far as "username" and then i dont see "application data" and so on. but when i try searching that file path in google chrome, i find it and i see it, but its strange that i cant find it in the "docs and settings" folder in my C drive.
please help! i just want to be able to move the backup folder to my external to restore from backup. thank you in advance!!

Thank you! I was able to find it. Im sorry, i have a few follow up questions. Does the iTunes have to be running from my external as well to do the restore from backup? And if so, how do I move iTunes to external and run it from there? Also, I just copied over the "backup" folder (last part of that file path to my external, is that enough, or did I have to copy it starting from the beginning (docs and settings and so forth)? Lastly, when I select restore from backup in iTunes, would it automatically know that it's the copy on my external to restore backup from? Or do I have to delete or do something with the original file path in my computer?
Thank you!

Used iTunes to restore from backup and the Apple ID that shows up is a very old one

I have an iPhone 4s. I recently lost all of my contacts for some mysterious reason. I personally think it's a conspiracy by Apple to force me to upgrade to a new phone. Anyway, I hooked my phone up to my computer (Windows 7) and from iTunes I went to Devices, Restore from Backup. I know that within the last few weeks that I backed it up onto iTunes but I cannot figure out from the newest iTunes how to find it. So I restored the backup but it backed up from November of 2012 (I am only assuming this because the most recent pictures that are in phone are from that date). It did restore my contacts from 2012 but there are no recent contacts in there plus I lost all my photos from November 2012 on. Which is no big deal. My problem is that the Apple ID that is showing up is from a very old account. The e-mail address is no longer even valid.I tried to delete iCloud from my phone so that I could put it back on with my new Apple ID but I cannot remember the password of my old id. When I go to reset my password for my old id and the security questions come up the first thing it asks for is my date of birth. When I put my date of birth in it says:
The authentication information provided does not match our records. Please verify your personal information and try again.
I know that I did not enter the wrong birth date when I first set up that account. So now I am stuck because I cannot get any further without that date of birth. I HOPE SOMEONE CAN HELP. PLEASE AND THANK YOU.
PS-Not sure if this matters but I also upgraded to iOS 8 directly before I did the Restore From Backup.

Hello risenhauer,
Thanks for using Apple Support Communities.
To reset your Apple ID password without knowing your security questions or have access to the email account, you will need to contact Apple Account Security in your country. Links to contact can be found in the article below.
Apple ID: Contacting Apple for help with Apple ID account security
Take care,
Alex H.

ITunes only gives iPhone 5 the option to restore from backup or eject

I know this question has been asked in the past, and I have read many threads and articles on this question, but I still have not been able to find a way to backup my iPhone 5 (running iOS 6.1.2) to my computer without losing all the data on it.
Brief explanation of my problem.
I purchased an iPhone 5 new back in December 2012 Removed it from the box, powered it on and started entering my contacts from my old (non-smart) phone by hand. After done entering my contacts, I then proceeded to setup Messages, iTunes, the App store etc with the Apple ID of my wife's phone since we really don't have a need for separate Apple ID's.
All works fine with all our Apple iOS devices.
My problem lies with me not being able to plug my iPhone 5 into my computer and being able to make a backup to the computer. No matter what computer I plug the iPhone 5 into, I get the Welcome to Your New iPhone screen. If I right-click on the phone in the left hand column, my only options are Eject (or Restore from backup... if I plug the iPhone 5 into the same computer that my wife's iPhone has been backed up to) as seen in this image.
How do I get the phone to be recognized by my computer so I can do a backup to the computer like my wife's iPhone. I currently do NOT have a backup anywhere of my iPhone 5?
Is the only time you can associate an iOS device to a computer is when it is brand new before being used?
By comparison, I can plug my iPad 2 (running iOS 6.1.3) into any computer (be it the one it is synced and backed up to, or a completely different machine) and iTunes will show the device, ask to update the firmware if an update is needed, and allow me to see what is currently installed, drag and drop items to certain apps that allow it, see the breakdown at the bottom of the screen as to what percent of music, apps, pictures, etc are installed on it and such.
So, why can't I see my iPhone 5 in the same manner when I connect it to a computer?
Any and all advice greatly appreciated.
If any further info is needed, I will be glad to supply it.
Thanks in advance to all that respond.
- Dan

I would like to preface that I have NOT tried what I am about to post.
I came across this forum post that seems to answer the question I originally posted above.
The post is will itunes erase my iphone if I set it up as new?
Based on this post, it seems that if I create a new library using the hold Shift Key while starting ITunes and then selecting Create library, and then starting iTunes in this new library, when connecting my iphone I should be able to select the Setup as new and then based on the postings in the above link, give the phone a name and it should backup the phone without deleting anything from it.
Again, I have not tried this myself as I finally broke down and created a new user on my PC to do the backup. I came across this link after I had finished my backup.
Just thought someone might find this useful.
Dan

Can I back up computer with time machine on lion then reinstall snow leopard and restore from backup safely

Can I back up computer with time machine on lion then reinstall snow leopard and restore from backup safely?

If your machine came with Snow Leopard or earlier and you have your install disks, yes, you can reinstall SL. However, you will need to erase the entire hard drive so you will lose all your files. Also note that there are some apps (such as Mail) which can't be downgraded "automatically" such as with a restore from Time Machine. Here is some info on TM:
http://pondini.org/TM/14.html

HT1414 My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to all upon and need the r

My iPhone has crashed during a sync and now I can't restore from backup as it is asking for password to load the backup yet neither the lock code for the phone or my iTunes Password are working... I have no other password to call upon and need the restore to retrieve info onto my phone, I am a real novice to this...... please help, !!!!

If anyone else is looking for a solution to this same problem, I was able to get it working looking through several older discussions.
The solution was to use the password that I had on my iTunes account the very first time I set up the iPhone about a year ago. I changed my iTunes password about 10 months ago; but apparently, the backups continue to use the password that existed when the phone was first set up.
A couple of troubling things with this are that 1) I didn't apply a password when I did the backup this afternoon so I don't understand why it was required when I did the restore a few hours later. and 2) it makes zero sense why iTunes would not be smart enough to use the current accout password when requiring the password to restore from a backup made with no password.
I thought iTunes and Apple were smarter than that. With so many posts stating exactly the same problem, it is clear that this is bug in the software.
Best,
Craig

HT1766 i am trying to restore my iPad from a backup. I do not get the option of restoring from backup.... I only get restore to orginal settings?

I was attempting to update my ipad to the newest OS system and it crashed... I came back with it saying that it had an error and did not update. Now I only get the iTunes logo on the ipad witht he usb cord picture.
I have gone into iTunes & it says I have to do a restore. But it does not give me the RESTORE from Backup option. Only the Restore to Factory Settings. Is this normal?
Thank you for any help you can give me.
D

Marrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
You can't get it reset; if you could there would be no point in having it. If you have an encrypted backup there are two ways this could have happened:
You checked "Encrypt Backup" in iTunes at some time in the past, either intentionally or by accident
You have a corporate MS Exchange account and your Exchange administrator installed a security profile on your phone that requires the phone'a contents to be encrypted. This, in turn, requires the backup to be encrypted for obvious reasons.
In either case you were prompted for a password the first time you backed up after whichever of these happened. So think about what you might have entered for a password at that time. Fortunately you get an unlimited number of tries. Other threads on this subject have shown that it is always a password known to the user, so it wasn't something made up by iTunes. Also, everyone who has figured it out has found it to be a different password type, so try your Apple ID password, your computer's login password, your WiFi password, your corporate domain password, etc. And try passwords that may have been changed since your first backup. As a last resort there is a professional password cracker available, but it isn't cheap - it's targeted at the law enforcement market - from Elcomsoft. There are also some scam password crackers available that don't actually work and possibly steal your information. It's likely that a developer of one or more of these will post a response with a link (possibly hidden) to their "product". So before clicking any links you might want to install the Web of Trust plugin that keeps track of scam sites and warns you. http://www.mywot.com.

Restored from backup - trouble authorizing some items

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