Restored iPhone but could not use old backup
I was trying to upgrade to iOS 6 but kept getting an error message and disconnecting. I then decided to backup my phone then restore it to the factory settings.
When I was in the process of using the 'restore from backup' feature, it only brought in my contacts but not my photos and apps. Anyone know what went wrong and how I can get my photos and apps back?
Thanks!!!!
If you did not set up Find My iPhone, then only your cell carrier would have the possibility of tracking your iPhone, if they offer such as service. Some carriers do, but most require you to sign up for the service and pay extra. You can call your carrier and ask if they have any tracking service available to you.
If your carrier does not offer such a service and you did not set up Find My iPhone, then there is no way to track the unit. Contact the police and change any passwords for any online accounts you may have used from your iPhone (the iTunes Store, for instance).
Regards.
Similar Messages
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Restore Iphone but could not activated
I try restore iphone to the factory setting, the iPhone displays the "Connect to iTunes" screen. I kept the device connected but the "Connect to iTunes" screen does not goes away and there was an error message saying that "No SIM card installed".
I still have internet connection during all this. How can I follow through to the last step to activated the phone?take out the sim and put it in again... my phone weirdly got acitvated via my carrier 02... i was supprised when i took it out of the box and turned it on it said iphone acivated your carrier is o2 or something like that...
But I know you CAN DEFIANTELY activate via itunes -
A friend gave me her old iphone 4 but could not remember the passcode and the phone is disabled. How can I reset the passcode?
In HT1212,
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device. -
Iphone 5 was stolen. but could not use the Find my iphone! help! ;(
My iphone 5 was stolen today in netherlands. however, i did not turn on the icloud. so i couldnt use find my iphone to track it. anyway else i could do to trace my phone? IMEI or sth? i really want my phone back. any suggestions?
If you did not set up Find My iPhone, then only your cell carrier would have the possibility of tracking your iPhone, if they offer such as service. Some carriers do, but most require you to sign up for the service and pay extra. You can call your carrier and ask if they have any tracking service available to you.
If your carrier does not offer such a service and you did not set up Find My iPhone, then there is no way to track the unit. Contact the police and change any passwords for any online accounts you may have used from your iPhone (the iTunes Store, for instance).
Regards. -
Got replacement iPhone but can't sync old backup
I had my iPhone replaced today by a Genius at the Apple Store (one of the volume buttons was malfunctioning.) He reactivated the phone at the store for me.
However, when I got home and plugged it into iTunes, it didn't give me the option of restoring my data from my old iPhone. It happily synced my music, etc., but not my notes, settings, home screen buttons, etc. I tried "restoring" the phone but the only backup it offered was the one I had just created by syncing my new phone.
Any thoughts?With your iPhone connected, at the iTunes menu bar go to iTunes > Preferences > Syncing.
Is there more than one iPhone backup available? -
HT4009 How come my credit card charged, but could not use iTune?
my credit card got charged, but no idea how to use iTune, please either refund to my credit card or send me instruction,
You are not stupid. It's not that at all
I think what through me is that this app I believe is for an iOS device such as an iPhone or and iPad ?
I see an app in the iTunes Store that's called: TIMER : MINUTES TO GO for $.99.
Is that it? You only pay one time for the app. If you need to re download the app you can do so for free.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
It can be confusing where to post questions for apps. If you look to the right of where it says Welcome and your user name top of this window just above that you'll see:
Apple Support Communities > Mac App Store > Using Mac App Store
That means this forum is for apps designed for Macs for the Mac OS X.
Bookmark this link > https://discussions.apple.com/community
That will make it easier for you to locate the appropriate forum in the future. -
Trying to manage my music on iPhone but can't use old comp all my stuff on how do i do this
trying to delete some music from phone and store the old comp i use to do it on is broken how do i set up a new comp
Honestly the best bet at this point since we can't respond to whats on the screen is to plug it in over night and hope its connected to wi-fi so it can attempt to make an iCloud back-up. It won't have as much information backed up as an iTunes back-up but its still better than nothing. As to how to check the icloud back-up you will need to locate another iOS device and log into iCloud on the device and go to Settings>iCloud>Storage & Back-up>Manage Back Up and it will display a time that it last backed-up.
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I have two iPhones, one is a 4s and the other is a 3g. I have not used my 3g in some time now. I recently restored it but I cannot use it without a sim card, it says i have to "activate it." I cannot place my iPhone 4s sim card in it (too small), and i do not want to get a new contract or sim card for an iPhone that i do not ues very much.
Thanks for your help, but i cannot borrow a noral sim card now, my family has all up graded to iPhone 4s's, i have done this before, but one of my family had the same type of iphone so i could use theirs. Now i am the only one who still holds on to their old phone... I am not sure about buying an adapter...
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I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I do?
that must be really annoying !!
so this is what you call
FIND MY IPHONE ACTIVATION LOCK Find My iPhone Activation Lock - Apple Support
when you start using iCloud on any iOS device and enable find my iPhone, this prevents a new user from using it, and also prevents anyone from using the phone
as it is locked to previous owners account ,this is also the case if when a phone is lost or stolen.
the only way around this is to have the previous owner reset their apple id by going to @ applied.apple.com
if they are unable to do this, then the only other way around this is to have the previous owner get a copy of their original receipt and call apple support who can then lift this lock if they get a copy of the receipt
unfortunately there is no quick fix -> the below link explains what you should do before you sell or give away an iPhone
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support -
I forgot my passcode, then I decided to restore through Itune but it says iphone 3 could not be restored error 1015 occurred. what should I do?
Was the computer used to jailbreak a different iOS device? Are you trying to forcibly install a version of iOS other than the current version for your device? (4.2.1 for the 3G, 6.0.1 for the 4 and 4S, 6.0.2 for the 5).
Those are the only other reasons you would get that error other than an extremely rare hardware failure. -
In between my new iPhone and a old one, I used a replacement iPhone. On the replacement phone there were two backups created. I have a new iPhone now, but only the 2 old backups from my replancement phone. How do I get a older backup on my new phone?
Not sure where you backup to.
ITunes keeps the latest backup only.
Icloud keeps the 3 last backup. -
An iphone has been detected but could not be identified
I downloaded the latest iTunes to my laptop. I had to install the mobile device portion manually in order for it to see my devices. Now it sees both my new iPhone 6+ with ios 8.1 and my iPhone5 ios6 (I can't upgrade this phone to 8.2 because I get a generic Unable to Install Update. An error occurred installing iOS 8.2.))
After identifying my iPhone (the icon appears) it will hang for about 5 minutes and then I get the message "An iPhone has been detected but could not be identified" So I have rebooted my laptop, both iphones, tried different usb ports, different sync cords, turned off the wireless. Nothing has worked.
I have spent about 5 hours trying to 1) get iTunes to recognize my iphones, 2) trying to upgrade my iPhone 5.
I want to:
1) backup my iPhone 5 on iTunes so I can restore it on my iPhone 6+.
but I will settle for
2) restoring a one month old icloud backup on my iPhone 6+ but again, I can't get iTunes to attach to my iPhone 6+
I'm thinking it's something to do with iTunes but I have uninstalled and installed it 5 times already today.
This is my 10th iPhone. Even though I have only owned this iPhone 6+ for 5 hours I'm thinking of returning it. I am so frustrated..
Thank you for any help you can provide.I am also experiencing a similar problem. The popup error window reappears repeatedly, but I can make it go away after clicking on it. Sometimes is takes 10 or more times, but it will go away for awhile.
Additionally, iTunes doesn't seem to recognize when a device is no longer connected via wifi, e.g. someone takes an iPhone or iPad out of the house. iTunes appears to be trying to reconnect to the device, and if it's selected in iTunes the process will eventually fail after several minutes, but iTunes is unusable while it tries to reconnect to the device.
Wifi sync enabled on all devices.
2 - 3GS iPhones, iOS 5.0.1
1 - iPad v1, iOS 5.0.1
1 - iPad v2, iOS 5.0.1
iTunes v10.5.0.142
Windows 7 -
Tried to upgrade os4 to os7 but could not due to "find my iphone" still turned on.
Could not turn it off at that stage so set up as new iphone. Now icloud will only accept past id email address and password which i no longer have,
but itunes on my phone has my correct current id and password. I need to restore my back up from itunes, i did not use icloud.
Any help please.
I did try yesterday but did not realise at that time that itunes had correct apple id. Hopefully this is a good thing!Thank you for your prompt reply.
I have looked at icloud.com/find numerous times and my iPad is not showing at all (see picture below). As I said I did turn off 'Find My iPhone' on my iPad and then erase all settings and data before taking it to the repair centre.
The gentleman at the repair centre said that the device won't restore because "Apple thinks that 'Find My iPhone' is still turned on" (I'm repeating what he said). -
IPhone 4 could not capture remote Wi-Fi but can capture the network from close range to Ataatjos meter
I tried the process and was happy to note that there was some process that I managed to start because the process did start ...
However to my disappointment, landed back at the same status which says
We're sorry, we are unable to continue with your activation at this time.
Please try again later, or contact customer care
I was using a GEVEY sim unlock with iOS 4.1 since (almost) last 2 yrs now in India on Vodafone. But as Apple designed it, there were several apps including Whatsapp, Facebook, Gmail and LinkedIn that stopped functioning due to the iOS updates and the subsequent (I guess 'mandatory' App updates). Finally yesterday I thought of updating to the iOS 6. As soon as I did that, I have been left with no choice but to see the above message.
The process by jhidrowoh starts corectly but iTunes doesnt give you the option of restore only ... it is forcefully clubbed with update and the button that is displayed in the dialog box that appears on pressing 'Restore' in teh recovery mode, shows 'Restore and Update' and as soon as the iPhone is restored, it automatically updates the iOS as well to iOS 6 and hence leaves you hanging in the stale situation.
Guys ... Need the data desperately ... Can anybody please help??? -
New OS causing major problems. Forced to purge data and wipe iPad. Now my computer has changed. My software has changed on iPad. Tried using old backup from earlier date but Trojan horse software created by Apple has decided to stay.
Have 16gig. IPad 2 bought December 2012 for Christmas but according to Apple I am out of Apple care and would need to pay for support. When has 1 year apple care become 9 months?
Wasted an entire day trying to purge my older computer which is linked to this iPad. I reset my iPod and ended up deleting and wiping clean but it's not factory but the aggressive 7.2 which returned. I want my old OS back. Their software has destroyed my ability to use my iPad for the purposes I intended it for.
I don't do social media other than Pinterest and I want the fluffy stuff gone. They need to forget trying to get me into the clouds and fix this iPad so I can use it for real world applications.
You can only keep resetting so often. There has been hardware issues almost since purchase because it crashed several times even before updated fiasco.
Help please.Ralph9430, thanks for responding but the fact that they don't support AppleCare on a unit less than a year old despite being an older version is wrong.
It suppose to be from date of purchase so their not taking responsibility for the maiming of people's computers and their subsequent arrogance in not removing it is going to their undoing.
We have purchased iPhones, Mac Pro, iPad, iPod touches in the nano, shuffle and touch versions in the past as well as the more solid 80gig version. I
I am still using 3G model phone and I can no longer find apps to use with it because Apple feels I don't deserve new apps.
My children are using iPhone 4 and my daughter was seeking to upgrade to the newest model when it becomes available. They are social, I am not and I deserve the software I paid for. It should always be an option.
I can tell you that this particular oversight is causing me to look elsewhere for future purchases and I will not be recommending Apple to others as I have in the past.
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