Restored iPhone to a previous backup, but new photos now deleted
Yesterday I synced my iPhone 5c w iTunes, then it went behind my back and restored my phone to a backup from April - and erased all my new photos. I was releived to see a backup from yesterday - but it seems to be a backup from AFTER the restoration, so it's a copy of the April backup! How idiodic! So it seems there is no real backup from last night of my photos, and stupidly I never signed into my apple ID on my phone, so iCloud doesn't have my photos.
Can iTunes really do something as stupid as restoring then backing up?
Are all of my photos really gone forever?
I guess you updated your iPhone using iTunes, which means everything on it got deleted before the new iOS got installed. This is the normal procedure, as you are supposed to choose "restore from backup" in the setup assistant. If you should have chosen "set up as new device" and tried to restore from a backup afterwards, your old backup might have already been overwritten by a current backup of your now empty phone.
If you have automatic sync enabled in iTunes, it automatically checks the serial of a connected iPhone and compares it to the existing backups. If it finds a match, it does not create a new backup, but instead updates the existing one. If it wouldn't do this, your hard drive would be full in no time.
Similar Messages
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itunes is asking for a password for the backup that I did not set. I can NOT set up my new iphone and restore it from an old backup. What can I do?
This message is asking for the password that was added when the backup was first created IF you don't have this passcode you will be unable to restore from this backup.
Good luck Friend. -
Anyone have any ideas on the question at hand...
I haven't personally used it, but it's widely recommended so I suspect it's pretty good software. If your restore is failing it may be the only way to access your data again. And if the backup is failing because it is corrupt, even this may not work.
You won't be able to find you information on a different computer unless you backed up your phone on it (and you can't simply copy the backup from one computer to another as iTunes won't read it on the other computer). -
I have restored a new iPhone from an iCloud backup but selected the wrong backup point. Can I do the restore again from a different backup point?
Welcome to the Apple Community.
settings > general > reset > erase all content and settings, once complete the set up assistant will ask if you have an iCloud back up, follow on screen instruction to restore from it. -
After an erroneous contacts delete on the mac, they've been removed from iCloud and all the synced devices.
I was able to restore the contacts from a backup, but since the iCloud version is newer than the backuped one, they are deleted every iCloud sync.
Now I have an iPhone with the contacts and iCloud deactivated, but I lost all the contacts on the Mac and the iPad.
There is a way to tell iCloud "restart using the contacts I have on this device"?An iCloud backup will save the state of your Camera Roll at the time of the backup but, if you delete photos from the Camera Roll, they will not be in the next backup taken.
If you are using the iCloud Photo Library (beta) read this FAQ which will tell you what happens when you delete photos from one of the devices sharing the Photo Library.
iCloud Photo Library beta FAQ - Apple Support
The relevant section is:
How does iCloud delete photos and videos from iCloud Photo Library?
Deleting a photo or video from your Photos app will also remove the item from iCloud Photo Library and from your iCloud storage allocation. Photos and videos you remove can be recovered from the Recently Deleted album for 30 days. After 30 days, your content will be removed from the Recently Deleted album. Photos are backed up on our servers for up to 30 days after they're deleted from the Photos app. If you need to recover these photos during that time, contact Apple Support. -
Is there anyway to restore all photos, apps, etc onto an iPad using the most recent iCloud back up from an iPhone? I did a backup on my iPhone today but when I restored my iPad using that backup, only the photos in the photostream transferred to the iPad?
In technical support, sometimes you have to make educated guesses. I'm sorry that you were offended.
iTunes does prompt when it is going to erase a device, and the message is clear.
She said in her message that she was able to successfully sync the old ipad. This indicated to me that itunes wiping the data was not an issue, because either it had been setup at the apple store (in which case it doesn't actually wipe the ipad despite saying it will*) (*based on a single case I saw), or because the itunes media folder was migrated.
Furthermore, my solution was to tell her how to backup her ipad (by either doing it manually, or as a last resort, by deleting the corrupt backup -- that she couldn't access anyway.)
I got that last part of the instructions from the "Taking Control of your iphone" book which I found samples of when I did a google search for "corrupted backup itunes".
She marked this as a solution, so it worked for her. -
Help please.
Connected my current iphone to i tunes. it syncd old contacts from previous job and previous phone to new phone and deleted all my new ones. tried to do back up from earlier restore in i tunes but there only seem to be back ups from my old phone not the new one prior to its first sync...thanks for your reply and input but, Im not sure if it was former or latter that I did, however I do know that I named this latest i phone differently and would have been OK with and expected expected old contacts to be added to the new ones I have recently added directly onto the new phone since I have had it rather than just the old one. I did try the undue/ unsync but this just seemed to remove all the old backed up ones just added leaving contacts empty? Clearly its my error, but what can be done to restore setting back to time before I connected today? earlier reset points on itunes show as 2 years ago and relate to old phone.
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My wife just got a new iPhone 6 and took some great photos then I connected it to her computer and restored it to her iPhone 4 settings and lost her new photos. Is there a way to recover them?
Sorry, unless she backup up the new phone before or is using iCloud to save the photos, the photos are gone.
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Error message when attempting to backup up iPhone4S to Mac says "iTunes could not back up the iphone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." But how do I delete the backup? Can't find answer to that anywhere.
We had this problem after upgrading to iOS 8. The iPhone 5 would not backup either to the cloud or to the computer. Backup always ended with an error message.
Long story short, with the help of iFunBox ( which I used to make manual backups of some important iPhone data files ), I discovered two games that
would crash iFunBox. They were not important games for us, so I didn't try to isolate the offending data files. And I deleted the two games from the iPhone.
Apparently these two games conflicted with iOS 8 just as they did with iFunBox. The next backup without those games was then successful.
I backed up to both the Mac and the cloud.
Hope this helps. -
Why do only some photos appear in iCloud folder on my PC and not all taken on iPhone appear on iPad either? All settings seem correct and new photos now seem to be appearing on all devices, but not all older or recent photos, even if taken at same time. All advice greatly appreciated.
First, to access documents you must use an app designed for that specific Document type. So Pages will not be able to open PDFs. The Documents app by Readdle can handle PDFs though. In the latter case, you'd open the app, click the menu icon at its top left, and click Open to go to your iCloud Drive. With Pages, if you had files outside the main Pages folder, click + then iCloud and navigate to the file's location.
Matt -
can you restore from a older\previous backup? My last restore point is today at 12:31 and I need to restore a backup done last week. Can i do this?
Hi Xkandrux
Do you mean if I go to edit-preference-device and delete all the recent backup except the older backup I want then it will appear when I select "Restore backup " ? -
Can i restore my iPhone to a previous backup not listed in iTunes but is in my mobile sync folder?
my backup/restore went wrong yesterday and a second backup was taken but that was only half of the info on my iphone. Can i use a previous backup or does itunes overide them to the newest version. I have read that the mobilesync folder in Library stores previous backups which i have found but i dont know what to do with the file now. Any help??? I really need my notes and previous sms messages that arent on the most recent backup but on the previous one
Again, iTunes only keeps one normal backup, per device. Any other backups listed are backups created from restore points. These are time/date stamped & are not overwritten.
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How to restore an iPhone from a previous backup using iTunes
Hi all, I don't have a question - but merely a story of the solution I found to restore a previous backup from my wife's iPhone 5c that had some problems. Long story short, something got jammed with her Exchange email account settings and she lost all of her contacts and emails. Everything was fine on her work server (accessing the account using Outlook or the web app worked just fine). For whatever reason, this would not be fixed by deleting and recreating the Exchange account on the iPhone for some reason.
First let me say that this would never have worked if I didn't have a recent, intentional, manual backup of her phone. Moral of the story: plug your phone in to your computer and back up regularly. However, the trouble always seems to arise (much like it did in this case): with an automatic backup overwriting a good file with bad data.
My last known good backup was on Feb 17th. After that date, something went wrong on the phone. When I connected it to the computer in an effort to restore it from that backup, I was befuddled by the fact that the first thing iTunes does is immediately back up the phone, which automatically overwrites the 'Latest Backup' with today's date (the 20th). I tried restoring the backup thinking to myself that iTunes would fish out the second most recent, but when it was finished I got a restored version of the phone that was broken, not the working copy from the 17th.
Before starting this process it's important to know what on which date your last good backup completed.
I should note that in my study I learned that there is a fundamental difference between backing up and syncing. The former handles all the settings and iOS stuff, the latter is all about apps and music (and stuff). This knowledge proved useful later.
I'm using an iMac with OSX Yosemite 10.10.2, iTunes 12.1.0.50, and a USB backup drive filled daily, courtesy of Time Machine.
The process looked like this:
1. Unplug the phone, double tap the home button and quit all the apps, and turn it off. It's probably not necessary to shut it down entirely, but that's what OCD does - it makes you do irrational things.
2. Quit all the computer's programs, and restart. Again, the wonder of OCD.
3. Once restarted, don't open iTunes. Mouse up to the 'Go' menu in the Finder top bar. Click on 'Go'. Hold down the 'Option' key and you'll notice the 'Library' submenu magically appears. Click 'Library'.
4. A Finder > Library window will open. Double click on 'Application Support'. Double click on 'MobileSync'. You should be staring at a Finder window with a folder called 'Backup'. Don't double click it.
5. From here, launch Time Machine from the Dock or from Mission Control. Ooh and aaahh as the Finder window magically animates itself into file-folder order.
6. Scan back in time to the date after your last good backup. Click 'Restore'. It will ask you if you want to keep or overwrite the 'Backup' folder. I overwrote mine. It was a 25GB folder, so the Time Machine recovery took a while.
7. While the recovery was going on, I learned of a way (here) to use the Terminal application (inside Mission Control > Other) to disable the automatic backup function in iTunes. For sake of not mis-copying the Terminal commands and giving you broken code, I suggest you refer to that page - plus, you should give them kudos and share their work because frankly, I'm not smart enough to have written it. Simply copy in the 'disable' command in to Terminal, wait a moment, and a new Terminal command line will pop-up. That means it's done and good. I thought I might get some fireworks, but alas.
8. With the backups turned off, the phone unplugged, and the Time Machine restore complete, I quit Time Machine and launched iTunes.
9. I plugged in the phone. It booted up. It then synced, but did not backup (which was perfect). The 'Latest Backup' field thankfully read February 17th. Joy. I clicked 'Restore Backup...' and the process began. The phone successfully recovered and I was elated.
10. Now recovered and fully functional again (contacts and mail both intact), I again unplugged the phone and then quit iTunes. I returned to the Terminal application, and punched in the other code that causes the automatic backup to resume. I relaunched iTunes, plugged in a different iPhone (to test objectively), and it both synced and backed up. Huzzah.
To be honest, I won't be following this thread nor replying to questions if any arise. I just thought I should share the solution and thank all of the people who posted stuff along the way that helped me out of a jam. Thank You.
-- CedricHi austinflorida,
Thank you for using Apple Support Communities.
From your post I understand you want to restore your iOS backups to the new iTunes installation. Take a look at the information below on how you can accomplish this.
If you backed your iOS device up to iTunes, back up your devices on the new computer or manually transfer the backups from your old computer. The backups belong in:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Note: To quickly access the Application Data folder, click Start, and then choose Run. Type %appdata%and click OK.
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, click Start, and then in the search bar type %appdata% and press the Return key.
Windows 8: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Note: To quickly access the AppData folder, move the cursor to the top-right, click on the magnifying glass charm, type %appdata% and press the Return key.
iTunes: How to move your music to a new computer
Take care,
Alex H. -
A few days ago I lost my phone while it was in Airplane mode and initiated a remote wipe from Find my iPhone. I recovered my phone (still in airplane mode) and immediately backed it up. Once that was done, I took it out of airplane mode and let Find my iPhone wipe it. After the wipe, I restored it from my previous back up, but every time the phone connects to a cellular network or just to wifi, it gets wiped again. This occurs even if I have location services and Find my Iphone turned off on the phone! I tried removing the phone from my device list in Find my iPhone, but that still didn't help.
The phone currently has IOS 6 on it. I'm downloading IOS 7 to see if that makes any difference. Anyone have any ideas in the meantime?It is probably still worth while taking it to an Apple store for a possible OOW replacement and let them make the decision, as it was broken before the OP took the back off.
See note below... -
If i delete a backup on my iphone, can i restore it from a previous backup
if i delete a backup on my iphone, can i restore it from a previous backup
Yantra wrote:
if I delete a number on my iphone can they still call me?
Yep.
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