Restored iPhone yet Goog Apps calendar will not sync!  Help please!  :s

Hey there,
I have a user whose Google Apps calendar stopped syncing a number of weeks ago. I had tried to add it (via Exchange Activesync) and it would not appear or sync.
Yesterday I restored the phone in iTunes. Tried to add the calendar after the restore and got the same thing. It appears to successfully add it but no information appears.
As a test, I entered the wrong password to see if it was even connecting. I received the password prompt so I know there is communication between the phone and Goog servers.
Another user in the same Goog App domain has an iPhone and the very same day I re-added his calendar and it worked without issue.
I am at a brick wall here. Can anyone suggest what else I could possibly try? Does the iPhone restore truly wipe the phone or are there possibly corrupt OS files causing this?
Thanks so much in advance for any help!!!

Can anyone help here at all?? Does a restore truly erase anything in the background that would affect the calendar? Or is this not the right way to go about this?
Essentially I want to WIPE the phone. Can you do this with an iPhone? Every single other smartphone out there has the capability to wipe it in case of any problems with apps or settings. Does the iPhone?
I still have not gotten any answers to my original question. Any brilliant, kind souls out there to assist?

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