Restored ipod touch but is not recognised and completely dead

My son forgot his passcode so was told to restore the ipod touch.  Did that and went throught the procedure then it was supposed to show back in the left hand column but never did and now ipod is dead. When plugged into USB it says its unrecognisable. Please help.

See if placing the iPod in recovey mode will allow iTunes to see the iPod so that you can restore the iPod.  For recovery mode:
iPhone and iPod touch: Unable to update or restore
Next try DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Last, make an appointment at the Genius Bar of an Apple store.

Similar Messages

  • I am trying to restore an older iPod Touch, but do not have the passcode.  I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account.  Help..

    I am trying to restore an older iPod Touch, but do not have the passcode.  I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account.  Help..

    If it is asking for the screen-lock passcode then:
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    Otherwise follow varjak paw recommendation

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    Do you have Restrictions set that prevent adding the apps? (Settings>General>Restrictions).
    What happens whenyou tru to download the apps directly to the iPod.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

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    I have a USB cable for my iPod touch 4th gen. I have tried almost everything to make my windows computer find my iPod touch but its not finding it. Any help on this issue?

    If not successful:
    Try DFU mode and then restore
      How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Try another USB port and cable
    Try another computer to help determine if you have an iPod or computer problem

  • My ipod touch 4g does not want to complete the restore process

    alright my ipod touch 4g does not want to complete the restore process like it does go through but at the last min, it doesnt want to complete i left it there untouch for 2-3 hours and still hasnt complete it . i tried almost anything i can think of. any help ?

    If you look at the status bar at the top of iTunes, what stage does the restore stop at?

  • HT4972 Hi! I have tried to update OS from 4.3.5 to latest on Ipod touch but every time after 70% completing an error is prompted and say update cannot be completed. Please check the setting. Please guide in this respect to be updated.

    Hi!
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    Disable the computer's firewall and antivirus during the download and update.

  • I am trying to download an app for my ipod touch, but its not showing up in the app store. Its the icess app for controlling a bluetooth helicopter

    I recently got my daughter an iCess RC helicopter. It works via bluetooth and can be used with Apple and Android devices. She has a ipod touch, but when trying to do a search for "iCess" in the app store, nothing comes up. It shows up on my PC in the itunes store, but how do I get it on the ipod touch or its apps store?
    Also having the same problem when trying to locate the app with my iPad and its app store. I got it installed on one of my android devices via the Google Play store so I know its there & works. Any ideas or suggestion on what is going on here with the iPod and iPad app stores?

    The RC helicopter's directions say its available in the App store for Apple and here it is in the iTunes store:
    https://itunes.apple.com/us/app/icess/id558793179?mt=8 (released on 6/19/2013)
    How do I get this to show up on my iPad and/or iPod touch app stores so I can then download and install it as needed?

  • My daughter bought song on her ipod touch but its not in our library how do we get it into the library?

    My daughter bought a song on her ipod touch, but it doesnt come up on our library. How do we get the song on our library?

    Open itunes, connect ipod, Click File>Transfer Purchases

  • I tried to update my ipod touch but my itunes froze and i had to restart my computer and now it says i have to restore my ipod touch but it always freezes halfway what do i do?

    my itunes said to update my itunes and ipod touch and when i tried my itunes froze and i had to reset my computer and now my ipod has to restore and when it does it freezes what ddo i do?

    This seems to fit yu symptom:
    Hang during restore process: Following Troubleshooting security software will frequently resolve this error. This error can be caused by the default packet size being set incorrectly. There may be third-party software installed that modifies the default packet size in Windows by inserting a TcpWindowSize or MaxGlobalTcpWindowSize entry into the Registry. Contact the manufacturer of the software that installed the packet-size modification for assistance in adjusting this TcpWindowSize values. Typically the default packet size is modified by 3G cellular network card software, ISP communication software, or Internet speed download optimization software. There are legitimate reasons to change the TCP/IP packet size and not use the Windows default settings (for example, network traffic optimization, home/broadband optimization, enterprise app optimization such as database apps, Exchange, and more). Deleting the "TcpWindowSize" or "GlobalMaxTcpWindowSize" entries in Windows Registry could affect the system's performance with other apps or on their network connections. Deleting the customized TCP/IP settings may require the reinstallation of any third-party applications that had modified the TCP/IP settings from the Windows default settings.
    There are two ways to resolve this:
    You can follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) , or follow the steps below to manually find and remove TcpWindowSize and MaxGlobalTcpWindowSize entries from the Registry.
    For Windows XP, Windows Vista, Windows 7: Go to the C:\\Windows folder and launch regedit.
    Go to Edit > Find.
    Search for "TcpWindowSize" entries. There are typically multiple entries of TcpWindowSize/GlobalMaxTcpWindowSize spread throughout the entire Registry. If "TcpWindowSize" exists, one or more third-party applications have changed the user's default Windows settings for TCP/IP.
    Go to File and select Export. This step will export a copy of the Registry that can be used as a backup of the original settings.
    Delete the "TcpWindowSize" entry.
    Search for the next "TcpWindowSize" entry and delete each one until the Registry no longer has any "TcpWindowSize" entries.
    Close Regedit, restart the PC, and test.
    If you are uncertain as to why these registry entries exist and the PC is a business computer, contact your network administrator and determine what values TCP/IP can be set in their Windows Registry setting so that the PC can update or restore an iOS device rather than deleting the "TcpWindowSize" entry.
    If editing the registry does not resolve the issue, restoring on a different computer that did not install the communication software is the step most likely to resolve this issue.
    Above from:
    http://support.apple.com/kb/TS3694

  • Ipod touch (4th gen) not recognised by windows 7 computer!

    Hello everyone
    I have been unable to use itunes for a good while now because my computer will not recognise my ipod touch. My laptop makes a noise like it is configuring when I plug my ipod into it but then absolutely nothing happens. When I checked apple mobile support it was installed but when I go to device manager nothing appears. I have uninstalled itunes and reinstalled regularly and nothing solves the problem. I am completely out of solutions, any help would be greatly appreciated.

    Does the iPod work?
    Does it charge?
    Did you do everything here:
    iOS: Device not recognized in iTunes for Windows
    Including
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Note the above removes and reinstalls all Apple software
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • Ipod touch Gen 4 not recognised on PC Win XP Pro

    I have just got Ipod Touch Gen 4 and connected to PC but PC doe not recognise Ipod therefore cannot setup. I have updated Itunes to V10 and also did Win XP SP3 update and still no luck. Tried restarting Ipod. This is my 1st Apple product and already hate it as it is not working easily with PC. I'm sure that once it all gets connected I will be fine but finding it very frustrating so far.

    Having exactly the same trouble. Did the 5R's, and have followed instructions online. Have rang Apple support, been to the Apple shop, and absolutely nothing. Can't get my PC or itunes to recognise my ipod touch gen 4 or my iphone. I had itunes installed, my ipod got stolen, and this is a replacement. It wouldn't connect when I got it out of the box. Apart from throwing it against the wall, I am at a loss as to what to do next. Oh and this has been going on for a week . I've lost count how many times I've uninstalled and reinstalled itunes.

  • HT1459 my screen has gone black from my ipod touch but its still on and sounds?

    My ipod was recently fixed because the screen was cracked then like two days later i drop my ipod but the fall wasnt even that bad when i check to see if my ipod is ok i notice that my screen is all blac but my music was still playing i tried iMessaging myself throuch my sisters ipod and it sounded i also tried facetimeing myself and my screen was all black but My sisters ipod saw me perfectly i also noticed my ipod was making very weird noises during the face time. i tried charging it but nothing happend. My sleep button doesnt wor either. Please help me!!!!!

    Hello susilovesyou1,
    I would be concerned too if my iPod touch only displayed a black screen.  I found an article with steps you can take when you experience and issue like this:
    Display has no backlight or dark screen
    Try turning the iPod touch off and then on again.
    If the issue persists, try to reset the iPod touch while it is connected to power.
    My issue is still not resolved. What do I do next?         
              Contact Apple Support.
    You can find the full article here:
    iPod touch: Hardware troubleshooting
    http://support.apple.com/kb/TS2771
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • IPod touch 5 is not charging and is not syncing.

    My ipod was working fine yesterday, but then last night I tried charging it and it kept saying "USB device not recognized" it's not even charging either. I just bought this charger a couple weeks ago for like $20 I can't get a new one because my grandpa would kill me, and i can't buy a new ipod. i tried everything i could think of. I uninstalled itunes on my windows 8 laptop, and then i reset everything on my ipod. it's still not working at all. they are both up to date. should i take it to a best buy and see if they could do anything? or is there anything i could do at home to save me the trip? please help! thank you.

    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod      
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • Restored ipod touch but cant re download music/videos onto it

    hi,
    i couldnt find a support email for the ipod touch so i am posting it here,
    i was bought an ipod touch 2nd gen, yesturday i changed the password and cauldnt remember it, so i reset. i only got a new laptop a few days ago and was not able to connet it to itunes (my old one broke) and i need to put the music and videos back on it, is there anyway i can re-download the music and videos i lost.
    hope you can help
    thanks.
    Message was edited by: Shanghai samourai

    Syncing music is one way only, unless you use 3rd party software. See this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    You can transfer your purchases by connecting your ipod, right clicking on it in the device list and choosing "transfer purchases". This will copy all media data bought in itunes to your computer.
    A manual backup will save data to your computer. Right click and choose "backup" Make sure autosync is deactivated in itunes and at least one contact and event is set up on your computer to be able to get the merge prompt. See what's inside a backup here: http://support.apple.com/kb/HT1766
    Your ipod will be wiped during the first sync, you can restore it using the manual backup you made.
    Message was edited by: Ingo2711

  • I restored ipod touch but it keeps saying restore

    I decided to restore my ipod touch bc the other section was over 2 gb but before that i installed the new update then restored it and after restoring it had me set up my ipod and on my itunes it said to set it up which i alread did and said my comp im using had previously syned with an ipod and to restore the back up from my previous sync which was minutes before. It wont sync my ipod at all but i dont want to restore to the complete factory settings and lose all my stuff what do i do?

    What is the current status of the iPod? Does it work? What shows on the screen?

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