Restored my Iphone 4 before sending it back for replacement, is that ok???

My Iphone 4 had a problem where the sound would not play. For example I could not watch or listen to music through the internal speakers, here calls being made to me or here the person on the other line. Basically it was stuck in headphone mode and nothing I did, you name it, i tried everything did not work so Apple told me to send it back of which I have done. I just want to know if its ok that I restored it to its original settings. There is no music etc on the the Iphone anymore but for apple to be able to see what I am talking about when the Iphone does not play music etc on it through the internal speakers they will need to have a song or something on it to identify this issue. Would you know if they will put music etc on to test this or not?

The first thing Apple will do is erase your phone, so you doing so before hand is not a problem. They have diagnostic equipment that can tell instantly if there are any problems with your phone.

Similar Messages

Preparing to send iMac back for replacement.

I am planning on sending my iMac back for my replacement tomorrow and I have everything I need backed up safely. I want to erase the hard drive before I send it back and have read the instructions on how to do so. I have the OS X install cd's and I plan on installing the operating system after I erase it. Question is - do these discs include iLife? iLife obviously came pre-installed on my machine - so I would imagine that one of these discs will include it - but I could be wrong.
Anyone have an answer?
Message was edited by: Michael Clancy

See if it's either on your install disc, or the additional software one. You can check before you erase the disk by using [Pacifist|http://www.versiontracker.com/dyn/moreinfo/macosx/12743] to check the install package. I believe it did come with your Mac, I know it's on mine, but I'm not sure if it was also in the package or was just preinstalled with no way to reinstall it.

Sending MBP Retina back for replacement

Hi, first time posting
I bought a Macbook Pro Retina 13" a few weeks ago. The display stopped working, I took it top an Apple Store, and they are sending a replacement by courier within 2 days (and taking the old one back). I thought i should wipe the hard drive before sending it back for privacy. I've got everything backed up to TimeMachine. I can access the computer by using and external monitor. All of the instruction regarding wiping a Mac's hard drive involes using the install disc, but the Retina models don't have a DVD drive. How do i wipe the hard drive of my personal data, but keep the OSX on it for when I send it back to apple? Any thoughts? Thanks

Selling your Mac / Resetting the computer to the factory condition
http://support.apple.com/kb/HT5189
http://www.thesafemac.com/how-to-prepare-your-mac-for-sale/

HT1766 Hi I am trying to restore my iphone from the itunes back up and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?

Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?

Marrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
You can't get it reset; if you could there would be no point in having it. If you have an encrypted backup there are two ways this could have happened:
You checked "Encrypt Backup" in iTunes at some time in the past, either intentionally or by accident
You have a corporate MS Exchange account and your Exchange administrator installed a security profile on your phone that requires the phone'a contents to be encrypted. This, in turn, requires the backup to be encrypted for obvious reasons.
In either case you were prompted for a password the first time you backed up after whichever of these happened. So think about what you might have entered for a password at that time. Fortunately you get an unlimited number of tries. Other threads on this subject have shown that it is always a password known to the user, so it wasn't something made up by iTunes. Also, everyone who has figured it out has found it to be a different password type, so try your Apple ID password, your computer's login password, your WiFi password, your corporate domain password, etc. And try passwords that may have been changed since your first backup. As a last resort there is a professional password cracker available, but it isn't cheap - it's targeted at the law enforcement market - from Elcomsoft. There are also some scam password crackers available that don't actually work and possibly steal your information. It's likely that a developer of one or more of these will post a response with a link (possibly hidden) to their "product". So before clicking any links you might want to install the Web of Trust plugin that keeps track of scam sites and warns you. http://www.mywot.com.

I restore my iphone before i backed it up. any chance to retrieve my files from my iphone?

i restore my iphone before i backed it up. any chance to retrieve my files from my iphone?

You, or somebody with access to your phone, must have set this up.
"If your backup is encrypted, iTunes asks you to enter the password before restoring your files and settings. Encrypted backups display a lock icon in the list of backups in iTunes Devices preferences."
http://support.apple.com/kb/PH1779

Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTune

Never once has my phone updated without deleting everything. It says "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. I can't call for help because my phone is frozen on the screen with iTunes. On line live chat won't chat until I give them my serial number which I can't get to because its frozen and can't call for the same reason!! Omg! Someone please help me!?

Morning AppleHlumamkhululi,
Thanks for using Apple Support Communities.
In most cases, the connected iPod needs to be restored.
For more information on this, take a look at this article:
iTunes has detected an iPod in recovery mode - Use iTunes to restore
http://support.apple.com/kb/ts1456
Best of luck,
Mario

If i restore my iphone to my last back up i did, will it be in the same IOS version i had backed it up before?

if i restore my iphone to my last back up i did, will it be in the same IOS version i had backed it up before?

No, it will keep the same iOS version it has now.
Michael.

HT4061 When proforming the new iPhone update I received an error message-iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. If I choose to restore will i get everthing back. Like my photos et

When performing the new iPhone(IOS6) update I received an error message - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes. Will I lose everything if it goes back to factory settings. Right now my phone wont do anything. It is just showing a cable, an arrow and the iTunes logo.

If you restore from backup.
You should have made sure that everything was on your computer bef ore updating anyway. Did you fail to do that?
All pics taken with iphone should be imported to your computer regularly as you would with any digital camera, most especially before any update/restore/etc. Did you fail to do that?

HT1386 I tried to back my iphone to itunes & then got the message "Itunes has detetected an Iphone in recovery mode. You must restore this Iphone before it can be used with Itunes." Does this mean that I've lost everything & have to restore to original

I tried to backup my iphone to itunes and then got a message "Itunes has detetected an Iphone in recovery mode. you must restore tghis Iphone before it can be used with Itunes." Does this mean I've lost everything on my Iphone & have to restore to it's original settings?

Is the device actually in recovery mode? What is showing on the display?
If it's the "Connect to iTunes" screen, then the information is already lost.
If you've forced the device in DFU mode... reboot it and simply sync with the computer.

How can i restore my iPhone from an older back-up?

Hi there,
Recently, my iPhone 4 was restored by Apple. When I plugged my iPhone in to iTunes it automatically synced and did a back-up. It then restored my phone with the apps and music that were on my phone at the time of the last back-up, however not with the contacts or photos.
Is there any possible way to restore my iPhone with the photos and contacts that were on my phone at the time of the last back-up? Is there a way to restore your iPhone from an older back-up (not the latest one)? Please help!! PLEASE!!

Hi AnaMusic,
Thanks for your reply. I don't really understand your answer though. I plugged my iPhone into iTunes with the intention of restoring from my latest back-up as I have lost all my photos and contacts on my phone. However, when I plugged it in it automatically did a sync and a back-up. Now when I click restore from back-up it just restores to what I have on my iPhone now, because that was the latest back-up (it did it automatically). Do you understand what I mean?
What I am wondering is whether or not I am able to restore my contacts and photos from my last iTunes back-up (before today's one)?
Thanks.
P.S - My photos and contacts did not save to Address Book and iPhoto if that helps.

If my most recent back up was using icloud, how can i restore my iphone to its previous back up, not the icloud one?

I recently got a new iphone from the apple store and i forgot to back up before getting one, so i backed up on the icloud for the first time, i had alot of photos ect so i chose to not back them up to save time when i was with my genius guy. But now all my photos are gone, obviously. But im just wondering if i could restore my iphone to the previous back up i had on my mac. Is this possible? I just want my photo stream back !
Thanks

If you are in the US then you should be able to download some or all of your films : re-downloading. If you are not in the US then have you not got them on your computer's iTunes and/or on a backup ?

HT201210 iTunes has detected an iphone in recovery mode. You must restore this iPhone before it can be used with iTunes. iphone could not be restored. Then aAn unknown error occuired(1604)

when I power on it shows go itune logo starts. Then I tried to download restore and update it shows Tunes has detected an iphone in recovery mode. You must restore this iPhone before it can be used with iTunes. iphone could not be restored. Then an unknown error occuired(1604) shows.an unknown error occuired(1604). Please help me and how can I restore the phone OS. Regards

It also happened to me. What I did was to put my USB connector at the back of my PC (the main USB port) then I open my iTunes again and Viola, it solves my problem.

Am trying to sync my new 3gs to itunes.Says "iphone in recovery mode.Must restore the iphone before it can be used with itunes" Am worried bout doing this as phone came with a note saying " Do NOT restore or update software on itunes when asked otherwise

Am trying to sync my 3gs to itunes,keeps coming up with a notice saying! iphone in recovery mode. Must restore the iphone before it can be used with itunes.
Am really worried about doing this as the phone came with a note enclosed saying "Do NOT restore or update iphone software on itunes when asked to otherwise unlock will be lost"
Is it safe for me to restore or will it block my phone?
Can anybody help me please?

Sounds like you purchased a phone that was hacked to run on a network other than the one it was originally locked to.
Where, exactly did you get this phone? If it's already in a state where it says it must be restored, you don't have a choice. If the phone was hacked, it will be re-locked to the network it was originally locked to. ONLY the carrier it is locked to can legitimately authorize unlocking the phone.

When in try to dawnloded this sign is cming out itunes has detected an iphone in recvery mode. you must restore this iphone before it can be use with itunes

when I wanted to downloaded the new software the phone went of and in my computer saying iTunes has detected an iPhone in recovery mode. you must restore this iPhone before it can be used with iTunes,
my hone is off pls help i need to make calls as i use my phone for work ,
Many Thanks
kerry

So do what it says and restore the phone. Nothing else you can do.

HT201441 I restored my iPhone 5 to a back up on my brothers iMac ..now I have access to the phone but can't turn off the find my phone with the owner of the account I backed my phone to .. What can I do to solve this issue??

I restored my iPhone 5 to a back up on my brothers iMac ..now I have access to the phone but can't turn off the find my phone with the owner of the account I backed my phone to .. What can I do to solve this issue??

You sould be able to sync both ways. Check your default calendar on your phone by going to Settings>Mail,Contacts,Calendars>scroll down to the calendars section to Default Calendar. Check to be sure you have selected your mac calendar as your default (and not, for example, On My iPhone). Then enter a new event on your phone and sync to confirm that it appears on your mac.

Restored my Iphone 4 before sending it back for replacement, is that ok???

Similar Messages

Maybe you are looking for