Restored phone won't transfer pictures

I've recently sent my phone off & before it went I did a full back up onto my laptop. Now I've got my phone back & clicked on restore everything apart from my pictures has been put back on.
There isn't an option in my itunes to select or deselect the pictures from restoring & I also have it backed up to iCloud but when I went into there there wasn't even a pictures folder.
Can anyone help with this? There isn't an Apple shop where I live so it would be my phone provider that I'd be shouting at..

most likely something happened with the phones and they are not available for the restore from a back up

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