Restoring a backup from a 9500 to a 9300

I broke my 9500 (yes silly me ) and the insurance copmpany said there are no more 9500s available but I could have a 9300 so I took one, however the tech support at Club Nokia now say I can't restore the data from backup of the 9500 to the 9300, so my five years of contacts is gone!! Did some engineer at Nokia really think about this, no upward compatibility between backup data ??? Additionally why isn't the backup data stored in an 'open' format, it's not accessible to any other application, are these guys living in the real world, has no one at Nokia heard of 'open' systems ?

No, don't copy files anywhere. Just go into your backup area in My Documents and rename the existing folder to reference your new device.
Hang on. From one of my FAQs:
"Should you need to restore a Nokia 9300 or 9500 backup onto a new device (either because you've swapped one for the other or because you've got a replacement after a hardware fault), it's worth noting that PC Suite needs you to make sure that the backup files have the right name. If the names don't match, it won't let you do the restore.
Let's say you had a 9500. Having connected up your new 9300 for the first time, it will probably take the name 'Nokia 9300' (surprise, surprise). Now the last backup of your 9500 can be found in '\My Documents\Backup files', with a filename resembling 'Nokia 9500 25-04-2005.nfb'. Simply rename the file, changing the start of the filename to be 'Nokia 9300'. You should now be able to restore your 9500 backup.
Do please note that restoring a backup from a different device isn't guaranteed to work. Hardware differences (no camera or Wi-Fi on the 9300) and firmware differences mean that a direct restore is very much an experiment. If it doesn't work, you'll have to rebuild your internal 'C' disk from scratch, syncing over your latest PIM data and then installing applications and documents."
Steve Litchfield
Steve Litchfield
3-Lib (Tips/resources/Info for Nokia smartphones and Communicators) plus All About Symbian

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Restoring a backup from a 9500 to a 9300

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