RESTORING BACKUP FROM Z10 TO Q10 AND OUTLOOK ISSUE!

Hello Everyone!
just yesterday I got new blackberry q10 and now its been 8 hours am searching and trying to restore my z10 backup to q10 and am getting error says (incompatible device restore) please need help and I wanted to export my z10 contacts to outlook but I searched allot but I did nt see any option of exporting contact please if anyone can help i'll be very gladfull to hiim please

Hey MustafaAli,
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that covers BlackBerry Link displays "Incompatible Device Software" error when restoring a BlackBerry 10 backup file from a later version of the BlackBerry 10 OS
http://btsc.webapps.blackberry.com/btsc/KB34338
Let us know if you have any questions.
Thanks.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Restoring backup from Z10 to Torch 9800

Hi,
I had a Z10 that recently got stolen. I'm currently using a Torch 9800 and I've lost all my contacts and calender entries. How can I retreive this from my Z10's backup?
Regards,
Louise

You cannot restore a backup from Z10 to Torch 9800.

Restoring data from Z10 to Q10

Hi,
I was just forced to buy a Q10 as my Z10 got bricked and is unusable. SInce i bought it from Indonesia i have to wait till i go back there to get it fixed.
Anyway, i was shocked to find out that i cannot restore my Z10 data to my new Q10. The below message appears when i try to restore it.
"Incompatible device software
The backup file is not compatible with the version of the device software that you are currently running. Update your device software and try again"
I tried looking for an update on my Q10 but couldnt, i cannot switch devices as my Z10 does not turn on. I do not remember what version was my Z10 using before it crashed.
The message does nto come up for earlier backups for my Z10 but when i try to restore those it stops at 664kb and does nto continue.
Please let me know how am i able to access sms and contacts on my Z10 backup.
Your urgent assistsance greatly appreciated

OK, you're still leaving out the details I need on the Z10...
HOW were you updating or loading the OS to the Z10? From the over the air upgrade process, through Link?
Have you tried using an autoloader file on the Z10?
Upgrading OS10 devices using Autoloader
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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HT5927 im trying to update my iphone 4 and in order to complete the restore backup from itunes i need to turn off the find my iphone on the iphone but i cant get passed the restore backup stage - what should i do?

I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?

Hi beckiewinter!
I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
iCloud - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3c79652c
Thanks for using the Apple Support Communities. Have a good one!
-Braden

When I turn on my new iPhone 5s, I have to select a language and county and then my only options are to restore backup from iTunes or restore from iCloud. I have already restored form iTunes, so what am I doing wrong?

When I try to turn on my new iPhone 5s, the ONLY options it gives me is to either backup from the iCloud or restore backup from iTunes. I have already restored the backup from iTunes, so I don't know why it keeps telling me to restore the backup. And why won't it give me any other options? I can't text, call, etc. My phone will do NOTHING.
Any suggestions?

It seems you restored from a blank back up if it is still asking you to choose one of those options. Set it up as new then manually restore from back up with iTunes on your computer and be sure to check the date of the back up an which phone the back up is from.

Can anyone help me with the commands to import and restore backup from another administrative server

Dear all.
Can anyone help me with the commands to import and restore backup from another administrative server

I tried, even with code tags it looks the same since the 2500 character limit is exceeded.
Please post just the relevant parts inside tags as mentioned, and choose a descriptive subject line.
I'm locking this thread.
Thomas

Is there any RIM rep. in here? Did they notice what's happening? I can't move data from Z10 to Q10

Is there any of RIM representative here???
I know this is a common issue, I see many members from forums, here, crackberry, and many others experiencing problems with BlackBerry Link.
1. I can't switch device from Z10 to Q10, 1st it says my Q10 has old software, I have updated to the latest, now it says please make sure my device is connected and retry, I press retry and always failed to detect (for restore data from Z10 backup to Q10) other than that, it can detect my Q10.
2. To restore data from backup you have to sign in to BlackBerry ID first and it makes your BBM contact transferred without the others, contact, SMS, calendar, notes, alarms, settings, etc. I'm thinking of moving back to Z10 and afterwards all my open chats in Z10 just disappear, I still have importants chat containing appointments, addresses, price negotiation, hotel reservations, argh this is frustrating because every time I wanted to restore to new device it will ask to sign in again, and how is it going to decide which is my valid PIN on the other side of my BBM's contact if I keep switching device like this back and forth..
Why can't it be like the old days of OS 4, 5, 6, 7 and 7.1?
Where we can make full or partial backups and restore it to any device and any OS?
Didn't you make a proper test and research before releasing OS10 and BlackBerry Link on the market? (This question goes to RIM's rep. where ever you are)
If you wanna make all of your customers run away because your and software have issues, you've made it
This is my last bad experience with BlackBerry prior to OS10
Laughable poor camera on 9900 I can't take photos of receipts and documents, and I have to charge 3 times a day (this is supposed to be a "mobile" phones? I always ended up with dead battery when I'm mobile, and I have to stuck on charger for hours waiting to charge)
And now this .... Come on RIM do something please we really like your device...
Devices I like the most are 9700 and 9780, except for desktop manager that is not backing up auto text. Great camera, great battery life.
Btw I have use the latest release of Link but still can't restore data.
Solved!
Go to Solution.

Hello,
virtue wrote:
Is there any of RIM representative here???
Note the banner at the top of most all pages on this site:
This site is not a channel for any formal communication with, escalations to, nor formal support from BlackBerry for any purpose whatsoever.
virtue wrote:
Why can't it be like the old days of OS 4, 5, 6, 7 and 7.1?
Because BB10 was not an evolution from BBOS...it is completely new, and sadly they did not take all of the prior design considerations and use them when they created BB10 and it's associated toolsets.
virtue wrote:
Where we can make full or partial backups and restore it to any device and any OS?
That functionality, while requested by many, has not been implemented. There is no way for anyone here to know if/when it will ever be so.
It seems like the rest of your post was mostly commentary or directed at audiences not in this public user-to-user community, so I'll just leave those alone.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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TS3682 i have upgraded ipad with the latest version of ios. However, while restoring backup from itunes to ipad, a password is being asked. i do not have password, how to go about?

i have upgraded ipad with the latest version of ios. However, while restoring backup from itunes to ipad, a password is being asked. i do not have password, how to go about?

Restore from iCloud Backup
1. Erase all contents and settings (Settings>General>Reset>Erase all content and settings)
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Enable Location Service
9. Select network, enter password and join network
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Selected Restore from iCloud Backup

How do I prevent icloud from overwriting my contacts when doing a restore backup from PC to iphone?

My icloud contact list is screwed up. I have my contact list in my PC backup. I've removed icloud from iphone AND changed apple ID and icloud ID, yet when I attempt to restore backup from PC to iphone, my correct contact list shows up momentarily, then reverts to the screwed up icloud contact list.
I understand that my PC backup is set to connect to icloud; however, one would think by removing the email address associated with apple or icloud that it would not be able to connect to icloud when I do a restore backup from PC to iphone. Yet each time I find icloud connected via my old email address after attempting the restore.
How do I fix this? This seems like an icloud bug, since it connects via my old email/ID.

The problem may be that the iphone is immediately syncing with icloud and losing the newly restored data. You might turn off your router. Once restored, turn off icloud on the device, turn on the router, then turn on the iphone.
(I'm going by memory on this, and that hasn't been too reliable lately.)

I tried to restore backup from itune to my new iphone 5s but have forgotten the password what should I do?

I tried to restore backup from itune to my new iphone 5s but have forgotten the password what should I do?

JennyGEL wrote:
I ... have forgotten the password what should I do?
Which password?
If you mean the passcode to your iPhone, here's the solution:
http://support.apple.com/kb/HT1212
If you mean the encryption password to your backup on your computer:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore.

HELP! Switching data from Z10 to Q10

Hi!
Need help, during switching from Z10 to Q10, BBLink writes "new device have older soft than old" .
Is there any chance to do it???
Btw in Czech there is not Q10 in carrier offer.

Hey Damirdz,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If you do a switch device wizard the backup will overnight any data that is on the BlackBerry Q10. You can not merge the data during a switch device wizard.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Need help with restore backup from icloud

Hi.
A few days ago I've deleted data and settings from my iPad and updated it to 8.1.2. Then, I wanted to restore backup from iCloud, but got error, that I can't restore my backup. Tried three last copies, other wifi, many solutions from support - the same error. Support said me, my backups are broken. And they can't help me.
OK. I've found some programs in internet for download backups and restore it. Only trials. And they work, they see my backups, download and show me my data. I need to buy program to restore data to my iPad. I don't want to buy, because, if that programs can restore my data, why Apple support can't do this?

Photos and videos from your camera roll are backed up to iCloud when you do an iCloud backup.
This article tells you how to restore an iCloud backup:
http://support.apple.com/kb/TS4036

After restore backup from time machine, all thumbnails in photos are blank. How to fix ?

After restore backup from time machine, all thumbnails in photos are blank. How to fix ?
I'm using Yosemite 10.10.3 and Photos. i have tried repair database, but no success .

Try these for the first attempt:
First be sure to have a backup copy of the library if you already don't have one.
OT

Cannot restore backup from iCloud after rolling back from iOS 8

So, after trying iOS 8 on my iPhone 4s I decided there was too much lag to apps opening, etc.
I downloaded the iOS 7.1.2 firmware and got it back, after backing up to iCloud.
Now all I get - after trying probably 250 times over the past day - is 'Cannot restore backup' from any of the backups from the past three days.
Is it being blocked because iCloud recognises it as not being the latest iOS?
Any thoughts?
Thanks in advance for any help

I have the same problem with an iPhone 4 with iOS 5.1.1, I'm trying to restore my iPhone with a backup made with iCloud (when I made the backup 2 weeks ago I had the same iOS version, 5.1.1).
The error message is: "Cannot restore backup" which is NOT listed here: http://support.apple.com/kb/TS4036
I need some help with this, thanks.

IPhone 5 wont restore backup from iCloud.

iPhone 5 wont restore backup from iCloud. Ive tried restoring the backup over 10 times now and it keeps saying it can not restore backup, and it is connected to the internet.

modular747 wrote:
Yes. You can't restore a backup made with an iOS version later than the one installed on the device
Yes, if you're restoring from iCloud. No, if restoring from iTunes.

RESTORING BACKUP FROM Z10 TO Q10 AND OUTLOOK ISSUE!

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