Restoring Backups from a Supervised Device to a Non-Supervised Device
Hello all.
I have just started here at my place of work two weeks ago and was put in quite a predicament. iPads were given out to about 80 people on staff, but before they were given out they were supervised using Configurator by someone here. Upon receiving their devices, of course the staff was disappointed when they realized they could not sync them to their personal computers. After looking into many solutions, we decided that simply unsupervising them and letting them run free would be best (not my call). The problem is this: these people have had their iPads for roughly two months and have a lot of data on them. The idea was to have them backup using iCloud, bring them in to be unsupervised, and then restore from their iCloud backup. However I just tested this out and it appears that the supervision profile is backed up and restored as well! The only solution I can think of at this time is to unsupervise all of them and have the staff start from scratch (they can always get their iCloud contacts, calendars, etc. and purchases back), but this is not ideal. Just wanted to make sure I was missing anything. Thanks for any help.
hi
i'm having a similar problem, but i didn't understand your response. could you be more precise?
i've posted my problem in this thread: Re: restore
thanks
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iPhone 4s 16GB running iOS 7.1.2. Even though iOS cannot restore backups of newer devices, can it restore data from an older device using 7.1.2 to a newer device using iOS8
Hi ,
Welcome to the Apple Support Communities!
I understand that you cannot use your Wi-Fi after the latest update to your iPhone 4s. I know you have already done some great troubleshooting by restoring with iTunes but the Wi-Fi becomes unavailable very quickly after you set it up. Go ahead and set up the iPhone so you can get into the Setting and then follow the steps provided in the attached article.
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
Resolution
Follow these steps to resolve the issue:
Restart your iOS device.
Make sure that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If you complete all of these steps and still are not able to access the Wi-Fi, it may be necessary to follow the link at the bottom of the page and contact Apple Support.
Have a great day,
-Joe -
How to restore backup from different device
Hallo... seems I have problem with downloading backup from my older ipad mini (16gb) into newer ipad mini retina (32gb)... during the first setup it aksed me if I want to restore backup from older device, but since my older ipad and its backup was on ios 8.0.2 and newly purchased ipad was still on 7.1.2 i needed to skip this and upgrade os first. now I have new device set up and running ios 8 but I can not get into it backup from older device. what to do?
Resetting the iPad back to factory defaults should take you to the setup process and let you restore to an iCloud backup : Settings > General > Reset > Erase All Content And Settings
Back up and restore your iOS device with iCloud or iTunes :
You can go through the iOS Setup Assistant again by erasing all the content on the device. Just tap Settings > General > Reset > Erase All Content and Settings. This will remove all content from your device, so do this only if you already have a backup. The iOS Setup Assistant is the only way to restore a backup. -
I just bought a new Iphone and when I connected it to itunes and I downloaded the backup from my last device, now I can't pass this step and every time I connect it to itunes is the same thing. And I can't download any app because problems with my account regarding the credit card but the information is correct and it says it is not!!!
You'll have to contact iTunes store support regarding your credit card information problem: http://www.apple.com/emea/support/itunes/contact.html. I'm not clear on what you're saying about your backup. Are you saying that when you connect to iTunes it's asking you to restore from backup even though you already have?
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My icloud contact list is screwed up. I have my contact list in my PC backup. I've removed icloud from iphone AND changed apple ID and icloud ID, yet when I attempt to restore backup from PC to iphone, my correct contact list shows up momentarily, then reverts to the screwed up icloud contact list.
I understand that my PC backup is set to connect to icloud; however, one would think by removing the email address associated with apple or icloud that it would not be able to connect to icloud when I do a restore backup from PC to iphone. Yet each time I find icloud connected via my old email address after attempting the restore.
How do I fix this? This seems like an icloud bug, since it connects via my old email/ID.The problem may be that the iphone is immediately syncing with icloud and losing the newly restored data. You might turn off your router. Once restored, turn off icloud on the device, turn on the router, then turn on the iphone.
(I'm going by memory on this, and that hasn't been too reliable lately.) -
I tried to restore backup from itune to my new iphone 5s but have forgotten the password what should I do?
JennyGEL wrote:
I ... have forgotten the password what should I do?
Which password?
If you mean the passcode to your iPhone, here's the solution:
http://support.apple.com/kb/HT1212
If you mean the encryption password to your backup on your computer:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore. -
IPhone 5 wont restore backup from iCloud.
iPhone 5 wont restore backup from iCloud. Ive tried restoring the backup over 10 times now and it keeps saying it can not restore backup, and it is connected to the internet.
modular747 wrote:
Yes. You can't restore a backup made with an iOS version later than the one installed on the device
Yes, if you're restoring from iCloud. No, if restoring from iTunes. -
Restore backup into a new device
Hi
Today I got a new device (Bold 9780). Previously I had the Bold 9700 but somebody stole it from me. I have a backup from the 9700 device and I wanna restore it into my new device (9780). How can I do it? Please help.KB23680 How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Software 6.0
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?
Hi beckiewinter!
I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
iCloud - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3c79652c
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
i have upgraded ipad with the latest version of ios. However, while restoring backup from itunes to ipad, a password is being asked. i do not have password, how to go about?
Restore from iCloud Backup
1. Erase all contents and settings (Settings>General>Reset>Erase all content and settings)
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Enable Location Service
9. Select network, enter password and join network
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Selected Restore from iCloud Backup -
HT1414 Does Restoring backup from iTunes overwrite newer data on the iPhone?
Does Restoring backup from iTunes overwrite newer data on the iPhone?
Yes, if that new data hasn't been backed up yet.
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When I try to turn on my new iPhone 5s, the ONLY options it gives me is to either backup from the iCloud or restore backup from iTunes. I have already restored the backup from iTunes, so I don't know why it keeps telling me to restore the backup. And why won't it give me any other options? I can't text, call, etc. My phone will do NOTHING.
Any suggestions?It seems you restored from a blank back up if it is still asking you to choose one of those options. Set it up as new then manually restore from back up with iTunes on your computer and be sure to check the date of the back up an which phone the back up is from.
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Can anyone help me with the commands to import and restore backup from another administrative server
Dear all.
Can anyone help me with the commands to import and restore backup from another administrative serverI tried, even with code tags it looks the same since the 2500 character limit is exceeded.
Please post just the relevant parts inside tags as mentioned, and choose a descriptive subject line.
I'm locking this thread.
Thomas -
During setup of Iphone 6 I keep getting error message "cannot restore backup" from Icloud. I backed up my old Iphone 5 yesterday. Is it because of different operating systems? Please help. Thanks!
Does your iPhone 5 IOS is later than iPhone 6 IOS?
If true, you need to update your iPhone 6 before you can restore from your backup.
If not, is iPhone 6 connected to power supply? -
Need help with restore backup from icloud
Hi.
A few days ago I've deleted data and settings from my iPad and updated it to 8.1.2. Then, I wanted to restore backup from iCloud, but got error, that I can't restore my backup. Tried three last copies, other wifi, many solutions from support - the same error. Support said me, my backups are broken. And they can't help me.
OK. I've found some programs in internet for download backups and restore it. Only trials. And they work, they see my backups, download and show me my data. I need to buy program to restore data to my iPad. I don't want to buy, because, if that programs can restore my data, why Apple support can't do this?Photos and videos from your camera roll are backed up to iCloud when you do an iCloud backup.
This article tells you how to restore an iCloud backup:
http://support.apple.com/kb/TS4036
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