Restoring from blackberry protect on my old phone

Hi,
I need to restore a backup on my old phone from Blackberry Protect, but I do not have a data service since it has been moved on my new Z10. how can I retrieve the data? I do have a wifi connection on the device!
Thanks,

Hello,
You cannot. On a legacy BB, you must have an active and adequate BIS account so as to have any use of the proprietary services, including BB Protect.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

HT1386 i bought a new iphone and im trying to sync for the first time. Do I restore from the backup of my old phone or set up from my new iphone

any thoughts

If you want to restore the settings and data from your old phone to your new one, restore from the backup of your old phone (see http://support.apple.com/kb/HT2109). You will still have to sync with iTunes to transfer apps, music, and other iTunes media back to your phone.

Restoring data onto new blackberry from Blackberry Protect, last restore was from my stolen Blackberry Style 9670

Help! My Blackberry Style 9670 (BB OS 6) was stolen.
My data was backed up daily by Blackberry Protect and nowhere else.
Will newer Blackberry Phones be able to access and restore my data from Blackberry Protect, or must I find me a refurbished BB OS 6 phone or?
Solved!
Go to Solution.

If your phone is running OS 7 or earlier, you'll be able to access that data backup; BB10 phones cannot restore data from BlackBerry Protect.
BB10 phones are the Z10, the Z30, the Q10 and the Q5.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Getting back contacts from Blackberry Protect

so my Blackberry has broken and im getting rid of it but all my contacts are saved on the BB.
they are backed up on Blackberry Protect online but how do i get the contacts from BB protect to my SIM card???

Hi and Welcome to the Community!
The only way to do exactly as you request would be via another BB...restore from BB Protect, and then copy (one by one) your contacts from that BB to the SIM. BB Protect backups can only be used to restore to a BB...there is no other usage of that method of backup.
The Desktop Software, on the other hand, offers more robust access to your data. For instance, you can obtain a PC-based 3rd party BBB/IPD parsing app. Further, with Desktop Software prior to 7.0, you can export your contacts to CSV on your PC.
In any event, if all you have is BB Protect backup, then there only solution is as I've said above.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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RESTORE CONTACTS FROM BLACKBERRY PROTECT WEBSITE TO BLACKBERRY BOLD 9780

BY MISTAKE DUE TO TYPING WRONG PASSWORD IN DESKTOP SOFTWARE MY DATA GOT DELETED FROM BLACKBERRY DEVICE. NOW I JUST FOUND OUT THAT I HAD TAKEN BACKUP THROUGH BLACKBERRY PROTECT AND IS VISIBLE ON BLACKBERRY PROTECT WEBSITE BUT AS I FORGOT THE PASSWORD HOW DO I RESTORE THE CONTACTS TO DEVICE AGAIN. PLEASE HELP RGDS,RAHUL

Dear Sir, The Contacts which I want to restore is visible on the Protect Website https://protect.blackberry.com/protect/mydata -> My Data -> My Back up as per below Back up ArchiveMay 22, 2015 3:57:27 PM Archived Back Up DetailsData Entries Size (KB) Address Book66499Address Book66499Browser Bookmarks31Browser Folders21SMS Messages344116WLAN Profiles2 Does this mean that the backup is available on the Website and I will get the contacts. rgds,Rahul

What happens if I restore my new iPhone from backup but keep the old phone on?

I currently have an iPhone 5 and have the 6+ on the way. I'm worried about the size of the 6+ so I'd like to test it out for the 14 day period. If I set up the 6 by restoring from iCloud backup can I still keep my 5 up and running. I wasn't planning on transferring my cell service over to the 6 yet and just running off wifi. Obviously iTunes is going to see both phones as being the same device so that would cause a problem but what if I left wifi sync and iCloud backup on the 6 off. Would this setup work? Thanks in advance.

What I mean is still track my stolen one. I don't know if this will make sense to you but I'm thinking that if I restore the back up data on this phone..on my stolen phone it will like forget the icloud account or something and think this phone is the stolen one so when I go to track the stolen one, it will show that phone as the one I have now because I restored the back up from that phone.

All contacts, notes, calendars disappeared from my phone. Trying to restore from earlier backup but no old backups show up under manage storage.

Out of the blue, about 2 weeks ago all of my contacts, calendars and notes disappeared. Messages are only displayed by the phone # they came from, not with contact's name. When sending email I can type part of the email address in and the email from my contacts auto fills so I know the info is there somewhere. I've followed the links for "restore from prior backup" and I get to the manage storage and my device. I click the device and the only backup that shows is one from today, not the auto backups from before the mysterious data disappearance. HELP!!!!!

What happens if you go online to iCloud.com? Do you see your contacts or calendar there? If so, try going into Settings on the phone and turning off iCloud sync for calendar and contacts, then turn it back on. Are you syncing notes with iCloud, or with an email account?

NO REMOTE BACKUP & RESTORE ON BLACKBERRY PROTECT ON BB10 OPERATING SYSTEM --- READ THIS POST

Dear BlackBerry,
First of all I would like to establish that I am a very loyal customer of BlackBerry, so anything that I will say in this letter is because of the personal concerns shared by me and millions of loyal BlackBerry customers.
BlackBerry have launched the new BlackBerry Classic Q20 phone.
Apart from the reintroduction of the Navigation and Track pad that is above the physical keyboard and slightly bigger size.
What are the real differences between this new BlackBerry Classic Q20   and the BlackBerry Q10 ?
The main issues and concerns are that BlackBerry have reduced and in fact left out several features on the BlackBerry 10 operating system, for which was available on the BlackBerry 7 operating system, such as on the BlackBerry Bold 9900.
Some features may not be vital or important, but other features were vital and important and by BlackBerry leaving out these vital features, it beckons the question as to why are BlackBerry limiting the software functions and capabilities of the BlackBerry 10 operating system as to what the BlackBerry 7 operating system has in place.
Do not misunderstand me in what I am saying, BlackBerry is still the best in what it does and I love the product. And the BlackBerry 10 operating system does have features and functions that the BlackBerry 7 operation system does not have.
But the whole point of improvement is that BlackBerry keep the best and vital functions that are available on the BlackBerry 7 operating system and actually include those features and functions in to the BlackBerry 10 operating system. That would make sense and move forward.
There are two vital features and functions that I will now mention that are available on the BlackBerry 7 operating system but was left out of the BlackBerry 10 operating system.
Firstly, there is a feature on the BlackBerry 7 operating system, called   "SELECT ALL"
This feature allowed the user to go in to their, photos or pictures or videos or music or documents or phone contacts folders and if the user wished to share all of those items in that particular folder to another phone device with Bluetooth or a computer with Bluetooth, or to delete all of the items in one go within that folder, then the user would not need to manually click on each item within that folder, which is time consuming especially if there may be in excess of one hundred items in each folder or more than one hundred phone contacts within the contacts folder, where the user needs to now manually click on each item using the "Select More" feature that is the available feature on the BlackBerry 10 operating system and is very time consuming.
But within the BlackBerry 7 operating system there is the feature and function that is called   "SELECT ALL"
This feature allows the user to "select all" of the individual items within the folder of their choice or the phone contacts folder, with just one click and be able to either delete all of these items or to share transfer all of these items to another device or computer that has Bluetooth.
Can BlackBerry bring this feature to the BlackBerry 10 operating system as an update as soon as possible ?
The next feature and function that was on the BlackBerry 7 operating system but was deliberately not included in the BlackBerry 10 operating system is the >
Remote Back Up   and   Remote Restore     on the BlackBerry Protect.
This cloud back up and restore feature was vital and in the history of BlackBerry with Blackberry's advanced encryption and security, this cloud back up and restore feature was always safe and the security and protection of data being backed up and restored to and from Blackberry's cloud has NEVER been compromised or hacked or accessed in any way what so ever by anyone. And this made Blackberry's reputation for security number one and gave the loyal BlackBerry customers even more confidence in the BlackBerry product.
Now I will go in to detail why it is vital that BlackBerry must include and introduce this feature that is available on the BlackBerry 7 operating system but it is not available on the BlackBerry 10 operating system.
Firstly, the current BlackBerry protect that is available on the BlackBerry 10, has some lovely fancy features, such as remote locating of the phone and remote wiping of the phone, should it ever be lost or stolen.
The fact is, this is a good feature, but if the phone was lost forever or indeed stolen, then that's it, the device data is also lost forever and the only data that would be accessible to restore on to a new BlackBerry 10 operating system device, would be what ever the last back up that was available that was made using BlackBerry Link on the computer.
Now, doing a phone back up on BlackBerry Link on the computer, is all very well and good, but there are many limitations to this.
Firstly,
if the owner of a BlackBerry 10 operating system device was to be at home or in the office and connect their BlackBerry 10 device to their computer to BlackBerry Link and do a full device Back Up. Then that device is now only Backed Up at that point and is only Backed Up to date at that moment.
Now imagine after that Back Up was made, the computer in which BlackBerry Link is installed on and the Back Up was made, imagine the situation where that computer broke and all the saved data was lost or destroyed for ever or that computer that had the BlackBerry Link backed up data was stolen and never recovered ? Then everything that was backed up from the BlackBerry 10 operating system device to that particular computer using BlackBerry Link, would now be lost for ever. Which means that the Back Up that was made using BlackBerry Link is pointless in this above situation.
Second Example,
This next example is even more realistic and is vital in my argument for the Remote Back Up and Remote Restore.
Imagine for example it is a day that you decide to do a full phone Back Up of your BlackBerry 10 operating system device on your computer using BlackBerry Link. Everything is now Backed Up only on that computer and is only up to date at that moment.
Then later that day, you need to travel to another town or city or state or country, for what ever reason and you may be away for a day or several days or weeks.
While you are away, the computer that you used to make the last full Back Up using BlackBerry Link, is at your home or in your office, hundreds or thousands of miles away from where you are with your BlackBerry 10 device.
While you are away, you input new contact details or new calendar schedule entries or new memo notes or new reminders or all of these above vital entries in to your phone.
You do this the next day when you leave and then throughout your business or personal vacation, you continue to input vital information in to your BlackBerry 10 operating system device, such as new contacts, new or amended calendar entries, new memos, new tasks. All the vital information that you need stored safely and secure.
Then your BlackBerry 10 operating system device is either lost or destroyed or stolen. But whichever, it is now gone for ever and all of the NEW vital information that you have in putted in to your BlackBerry 10 operating system device since the last full Back Up that was made using BlackBerry Link on the computer that is hundreds or thousands of miles away, has now been lost for ever.
What is the point in in putting any new data or information in to your BlackBerry 10 device if a situation as mentioned above was to happen ?
Where is the benefit of only the BlackBerry Link Back Up in this above situation ?
Now if the device was a BlackBerry 7 operating system device such as the BlackBerry Bold 9900, then if the above situation was to happen, if you was away from your home or office since the last full Back Up of your device was made on a computer.
If you were hundreds or thousands of miles away and whilst you was away on vacation you need entered new contact details or new memos or new reminders or new calendar entries or amendments in to your BlackBerry 7 device. Then you can immediately after in putting these new items of information and data in to your BlackBerry 7 device, you can do a Remote Back Up to the BlackBerry Cloud   using any connected wireless network or your mobile phone network using your data that is on your sim card to do this Remote Back Up.
Then if after this Remote Back Up was done, if the BlackBerry 7 device was lost or stolen or destroyed, then you could simply go and purchase another BlackBerry 7 operating system device and input your primary email address that was used to register the previous BlackBerry 7 device, in to the new BlackBerry 7 device and then once set up, then open up BlackBerry Protect and click on Restore and select the last saved cloud Back Up and then all of the data that you last Backed Up over BlackBerry Protect Cloud is now installed on to your newly purchased BlackBerry 7 operating system device.
This was a vital feature for total security and peace of mind of all BlackBerry users.
All BlackBerry users do NOT want to download any third party application that makes claims to offering this service as any third party application is NOT reliable and NOT safe and NOT secure.
Only the Remote Back Up and Remote Restore on the BlackBerry cloud that is available on BlackBerry Protect on the BlackBerry 7 operating system, is the only proved secure cloud back up for BlackBerry and actually works precisely and is totally safe and secure.
So I now ask the question to BlackBerry,
Why is this vital Remote Back Up and Remote Restore feature of BlackBerry Protect that is available on the BlackBerry 7 operating system, is not on the BlackBerry 10 operating system ?
Will BlackBerry please listen to its loyal customers and please introduce the two above mentioned features as an update to the BlackBerry 10 operating system.
These above two mentioned functions and features are vital and it's what millions of loyal BlackBerry customers want installed on their BlackBerry 10 devices.
Please can someone at BlackBerry please come back to me and tell me if these above two features will be introduced to the BlackBerry 10 operating system as an update or download ? As its what we all want back.
Thank You.

Ditto on both points. Meanwhile I use the solution of a third party backup.
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REMOTE BACKUP & RESTORE on BlackBerry Protect for BB10 operating system ?

Does anyone at BlackBerry or anywhere else know if BlackBerry will introduce for the BlackBerry Protect on the operating 10 system, the >
REMOTE BACKUP & RESTORE feature as is available on the BlackBerry Protect on the
operating 7 system ?
This is a vital secure cloud backup to the BlackBerry servers and was used by millions of BlackBerry customers on the BlackBerry Protect on the BlackBerry operating 7 system, but it was not included by BlackBerry on the BlackBerry Protect on the operating 10 system.
This is vital and needed most urgently so we can do secure and reliable cloud Backups and Restores from our BlackBerry 10 devices to the secure BlackBerry cloud servers.
All other third party applications to download and use as an alternative, simply do not work and are not stable or reliable or safe or secure.
This was the only totally safe and reliable and secure cloud Backup and Restore and BlackBerry must bring this feature back as either an update or as a new download, but it must be introduced in to the operating 10 software.
Please can anyone at BlackBerry or anywhere else tell me if it will be on the operating 10 software in the near future ?
Also BlackBerry must bring the ( SELECT ALL ) feature to its operating 10 software.
This was a vital feature on the operating 7 software that has also been left out.
This feature is vital when wanting to delete or transfer ALL files in a stored location on the phone or SD card.
If you have for example 100 songs or pictures or documents saved and you want to delete all in one hit, then you would just go in to that folder, for example, just the picture folder if you want to delete all pictures and then you would press >
( SELECT ALL ) and all the contents of that folder you selected would be deleted, in the same way, you can also click on > ( SELECT ALL ) on the contents of that folder to transfer those contents in one hit using Bluetooth to another mobile device or computer.
At this moment when you use a BlackBerry 10 device, this feature is not there and you need to go in to that folder and manually select each and every item that you want to delete or transfer, one item at a time, which is very time consuming and frustrating.
Does anyone at BlackBerry know if this >
( SELECT ALL ) feature will be available for the BlackBerry 10 operating system in the near future in a software update ?
Can anyone please help ?
Any information on my above two issues ?

I know BlackBerry is working on their cloud service but no word on when or just what they will offer in the future.
As for "select all" that would be nice but haven't heard anything about it coming. It's not in 10.3.1.
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Helpegarding restore of blackberry protect data

can you please tell me how can i restore my data from bb preotect using my desktop software. actually my phone got stuck and its taking time to recover in service centre and i need my data urgently. please help me out.

Here is a guide on how you would restore blackberry protect data back on a blackberry phone.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB25063&sliceId=2&cmd=displayKC&d...

Restored via iCloud but when plugged in laptop asks me to restore from previous or start as new phone

SSo when in Apple store they re stored my iPhone via iCloud but now I want to put music on to it but when I plug it in it asks me to either start as new phone or restore from previous(which I don't want to do)

I have a very similar problem.
My new iPhone 5 won't let me in at all. It asks the same questions as you have, wanting to set up as new or from Backup, and I choose From Backup. Then we just go round and round in circles; the iPhone insists on synchronising with iTunes over and over and over again even when it's just finished.
I connected the new iPhone 5s to iTunes and it appeared to Sync. According to iTunes my new iPhone now contains the music, and apps that my old iPhone 3G had had previously. iTunes indicated that the phone was about a third full of music and stuff.
If I press the button on the iPhone, while connected to iTunes, the iPhone asks my country etc, I get to choose whether to restore or start as new. Choose Restore and it wants to connect to iTunes (again). I can Sync again but I still can't get further forward.
If I disconnect the iPhone before pressing its button, I get Hello and then it says to connect to iTunes (again). I plug it into my laptop, iTunes finds it , backs it up again, and I can sync it or restore it again as often as I like.
I'm going to see if I can choose Restore Backup (? a stupid oxymoron, Restore Backup indded; I assume it means restore FROM backup otherwise we're in trouble). Then I'll look for anearlier backup as sberman suggests. What sberan says certainly makes sense.

How can I restore from icloud backup after activating replacement phone as new

I activated a replacement iphone 5. When I tried to restore from my iCloud backup, it said the os of the backup was not compatible with the replacement phone os so I chose the option to activate as a new phone. (Old phone was on 7 - replacement phone was sent to me with an earlier os).
Is there any way to restore my settings from my last iCloud backup?

plawatap wrote:
Yeah - guess you're right. It just took me hours to figure out what to do/not do. New to iphones and never had to restore before. Maybe Apple could at least include the very simple instructions wjosten posted. Would have saved me a lot of stress and time....
Apple does provide instructions.
iOS: Back up and restore your iOS device with iCloud or iTunes
Note that iTunes and iOS do not support installing backups of newer versions of iOS onto devices using earlier versions of iOS.
iOS: Unable to restore from backup of a newer device
Symptoms
When restoring an iOS backup to a iPhone, iPad, or iPod touch that is not using the latest version of iOS, you may see the following behavior:
You cannot see or select the most recent backup from the list of available backups in iTunes or iCloud.
iTunes displays the alert "The backup [name] cannot be restored to this [iOS device] because the software on the [iOS device] is too old."
iTunes displays the alert "No backups available."
Resolution
Update your device to the latest version of iOS to be able to restore the backup.

TS2529 i had backed up my iphone5 today an went to the apple store to get a replacement an came home an now the itunes didnt ask to restore the new one like the old phone was setup. i have done this befor but never itunes not wanting to restore my saved s

also to note when i hooked up the new phone to the laptop... itunes showed two.... iphone5s under the devices tap but when i go to hit the retore tap it dont restore like my old phone was.. plz help

Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.)

I have never connected by iphone5 to my computer because the computer was broken. Now its fixed. Will I lose all the photos and texts on my iphone5 if I restore from last backup of my old 4s?

I have never connected my iphone5 to my computer because the computer was broken. Now that it is fixed, I want to know if I will lose all my photos and texts on the 5 if I restore from last backup of my 4s?

If you restore to an older backup, you will get the content that is in the backup. Everything on the iPhone will be erased and you will be brought back to the time that backup was made. See this document prepared by another user about syncing to a new computer https://discussions.apple.com/docs/DOC-3141

I am unable to restore from iCloud backup because the new phone has iOS 8.1.2 and the old phone has iOS 8.2? Any help.

I Have just bought an iPhone 6 and want to restore my iPhone 4s via iCloud backup to the new iPhone 6. The setup of the iPhone 6 halted because according to the new phone it has iOS 8.1.2 whereas the backups were stored using iOS 8.2 following my updating of the iPhone 4S recently. How do I jump through this hoop? How do I update the new phone to iOS 8.2 without serring it up first? Anyone, please help?

Update the new phone to the same version that has been used to create the backup. In your case, the new device has to run 8.2 to be able to use the backup made with the other device.
Setting it back to factory settings will install the newest version and after that you can use the backup made under 8.2
Use iTunes to restore your iOS device to factory settings - Apple Support

Restoring from blackberry protect on my old phone

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