Restoring from i tunes 7 HELP!!!!!!!!!

I have just bought a new nano last week and it is stuck on lock/hold......have tried everything...even uninstalled ect.......when i got to restore it it says i am not connected to the internet when i AM......have added to my safe sires ect....and can go on the apple site/stoe ect....it just says i am not connected to be able to restore
does anyone know why this is.
thanks if you can help

see if this helps
http://discussions.apple.com/thread.jspa?messageID=3210159&#3210159

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Attachments:
DSC_4459.JPG ‏4332 KB

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Restoring from i tunes 7 HELP!!!!!!!!!

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