Restoring iPhone issues

I'm trying to restore my iPhone 4 but when i am, it keeps saying "contacting the iPhone software update server" what does this mean and how can i just restore my iPhone to factory settings?

You're doing this through iTunes? How are you connecting to the internet? Mac or Windows machine?

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I want to restore iphone 4s and i have the error 21.How cand i solve yhis issue?

I want to restore iphone 4s and i have the error 21.How cand i solve yhis issue?

http://support.apple.com/kb/TS3694#error21
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

Secure link to iTunes Store Failed, Can't restore iPhone.

Good day,
Am hoping to get some help please. We recently upgraded our desktop from Windows XP to Windows 7. Re-installed all the software as well as iTunes 10.
All has been working fine, up until yesterday. The playlist which we where syncing with the iPhone 3G, had been changed and we wanted to sync the changes to the phone.
When preforming the sync, it got to the point where it said "Finishing Sync" in iTunes, the phone said "Sync in Progress" and iTunes froze completely. (Not Responding) Left it for about 30mins, after which it still said the same. I rebooted the machine and the phone, and tried again with the same error. I then tried removing all music and videos from the phone. Same problem.
My last resort was to attempt a restore of the phone. It started the restore and eventually got to a point where iTunes came up with the error 2003, unable to restore iPhone, the phone was now stuck in restore mode with the iTunes Logo and USB plug on the main screen.
So off to the iStore to get it fixed. The phone was reformatted/restored there and was working fine but I did not have any contacts/messages or photos on the phone, so I attempted another restore, so I could get my info back. It came up with the same issue again. Error 2003.
I then started browsing around and found out the iTunes diagnostics, it fails every time on the "Secure link to iTunes", iTunes has been added to the Windows firewall, I have tried un-installing my AntiVirus software and trying it with again but same result. I have checked the ports are all open. I have tried to reset my hosts file. I have reset my internet explorer settings, but nothing is working.
Can anybody help me out with this please.
Below is the copy of the diagnostics log created the last time I ran it:
Microsoft Windows 7 Home Premium Edition (Build 7600)
OEM OEM
iTunes 10.1.1.4
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 91FD09E04D569044
Current user is an administrator.
The current local date and time is 2011-01-26 08:09:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.1.1.4 is currently running.
iTunesHelper 10.1.1.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {56AC59F1-BAF3-48E5-A70D-50B73E31F5EA}
Description: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
IP Address: 192.168.0.202
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 25 22:44:34 2011
Lease Expires: Wed Jan 26 22:44:34 2011
DNS Servers: 192.168.0.1
192.168.0.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.1:800
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2011-01-26 08:08:05.
Any help would be appreciated!
Thanks in advance!

The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/

Restore iphone as new but keep text messages

Hi!
Ok, I have been told by genius that they can't do anything else to fix my issues until I restore my phone as new. I am actually keen to do this anyway as I have pretty much been copying from the original iphone.
Now my main concern is finding a way of backing up my text message history storing that and then adding it to me newly restored iphone 4s.
Has anyone found a surefire way of doing this?
many thanks!
Dave

Hey! I already did it!
Retored from new and got my text messages back. I folowed these instructions and it worked a treat!
http://ihowtoguide.wordpress.com/2011/03/26/how-to-transfer-your-iphones-smses-t o-another-iphone-without-jailbreaking/
Thanks to everyone for their help!
Cheers!
Dave

HT201263 After Ios7 update it asked me to restore iphone . But restore is not working

After IOS7 update, Extract software did not recognize device properly . Now iTunes asked me to restore iphone . I tried restoring.
Its giving me an error saying Phone not recognized [Error code : 2000] http://www.apple.com/support/iphone/updaterestore/?error=20000
Kindly help pls ..

Hey kartbeat2001,
Thanks for the question. The following article provides relevant information in regards to Error 2000:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you're using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that doesn't resolve the issue, try the USB issue-resolution steps listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Thanks,
Matt M.

Restore iphone dialog box

When I click on "Restore iPhone" or "Check for Update" a dialog box opens up.
Equipment:
MacBook Pro
iPhone 5s
Versioning
iPhone IOS is up to date (e.g. 8.3)
iTunes is up to date (e.g. 12.1.2)
iPhone is synched and backed up to iTunes (verified in preferences-->devices)
I also deleted the back up and created a new fresh one
1.7GB free on the iPhone
Backup over cloud is turned off
Ideas tried so far:
I have tried deleting (in ~/Library/Preferences/):
'com.apple.iTunes.plist'
'com.apple.iTunesHelper.plist'
In a terminal window I have also tried:
defaults write com.apple.iTunes disableCheckForUpdates -bool NO
I have restarted the computer and the iPhone from scratch as well multiple times for each sequence/attempt.
Note, if I try to restore from backup I get a warning that there is not enough space (which I also find strange--even with a fresh/clean backup).

Well you have covered everything I can think of
You could call AppleCare in your country and they may check the status on their database of your iPhone
Then you will know if it is you or an issue with the carrier processing the request correctly
Ireland ??? = (353) 1850 946 191

TS3694 unable to restore iphone error code 3194 keeps coming up what do i do?

unable to restore iphone 4 - error code 3194 keeps coming up what do i do ?

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

How long does restoring iPhone 3GS take in recovery mode through iTunes?

how long does restoring iPhone 3GS take in recovery mode through iTunes?

You are right there as a weard issue try with the battery comes out and then try to connect to the itunes should be working properly, if not fix the power on/off button because are escential to do it.

HT5642 i want restore iphone ios from 6.1.2 to 6.0.1 , please guide me

i want restore iphone ios from 6.1.2 to 6.0.1 , please guide me

@RajaRani: "get home button fix " means. this is a hardware issue..... but one thing i want to ask that when i restore the phone the home button is start working for few minute and the the same problem occur...... i want to restore the ios of the ph is this possible or not.....

Updating to iOS 4.0 --- Stuck on 'Restoring iPhone firmware'

So basically, I was updating my phone to iOS 4.0 and all was going smoothly until now. It has been stuck on "Restoring iPhone firmware..." for the past hour and a half. My phone had turned off and I searched around and was told to turn it back on again, but still nothing has happened. My phone says plug into iTunes, but it already is. Can anyone help me?

alright guys i just got mine to work. im on a mac, i signed into a different user name, i downloaded a fresh copy of itunes from apple, and it all worked.
dont use the copy of itunes that automatically updated from itunes. REDOWNLOAD a copy from apple. i think that was the issue.
steps for working
1. restart computer
2. log into a new user name/ or try your normal one, new user name worked for me
3. download fresh itunes 9.2 from APPLE.

How do you restore iphone as a new phone?

Hi there,
How do you restore iphone as a new phone? Actually, I know how to restore it but I'm not sure how to get the files back on after... I don't really understand how this will be any different from just restoring from a backup if I'm just going to put the content on later anyways.
Any help or clarification would be greatly appreciated!
The reason I'm asking about this is because my battery life on my 4S is soooo bad!
Brandon

Ah. So, the reason it'll help to use as new device is because typically the app data is not the issue. It's a corrupt system file. So using new device takes away any corrupt system files and almost always solves most any issue. However it does cause the pain of having to add everything back. I've done this in cases where restoring from backup just didn't solve my issue. It ***** but is sometimes needed.

Unable to restore iPhone 5S with iOS 8.2 (Error -1)

Unable to restore iPhone 5S with iOS 8.2 (Error -1)
I tried to install previous versions 8.0 and 7.0.3, it returns another error.
I tried with iTunes 12.1.1.4 and 11.2
Even in DFU mode its giving the same error.

Hey BBRemoshan,
Thanks for the question. If I understand correctly, you are trying to restore the iPhone and are getting errors. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

2.0 update--now my phone hangs at "Restoring iPhone software..."

I've read posts with lots of other problems regarding the update from 1.1.4 to 2.0, but I didn't see anything relevant to what I'm experiencing (it also appears as the Apple iPhone support forum is having some problems).
This morning I updated my iTunes to 7.7, as prompted. Then I plugged in my iPhone to charge, and was prompted to update my software, which I did. 95 minutes later, iTunes still says "Restoring iPhone software..." and I have the apple on the black screen on my phone, with the circling "in process" going round and round. (No beach ball of death on my computer screen, however.)
What do I do? I really need my phone to make some calls.

Hello,
After reading about 2 hours worth of posts, the one thing that kept coming up was the issue of having to use a USB 2.0 PC card (my PowerBook is as old as the hills and only has 1.1 ports).
I finally unplugged it from my Mac and plugged it directly into my PC (luckily, I have a company-provided computer as well). 10 minutes later, I was updated and ready to go. I plugged the phone back into my Mac to restore and all was well.
If you are connecting your phone to a 1.0 or 1.1 USB port, OR connecting to a 2.0 port via a hub or a PC card, I would highly recommend using a different computer with a direct 2.0 port, for the update.
I have no problem syncing right now with my USB 2.0 PC card, but going forward, I will only install updates using my PC with a direct 2.0 port (until I can afford a new PowerBook).
I do wonder if I would have problems syncing if I had more stuff on my phone. Right now I'm only using about 2G of my 8G. Time will tell.
Good luck--I hope this solution works for you. I know how frustrating it can be.

While restoring iphone 4 8gb it is stuck at the connect to itunes via usb screen

While restoring iphone 4 8gb it is stuck at the connect to itunes via usb screen

Hi tanuj178,
If you had an issue while restoring your iPhone and are now seeing an icon instructing you to connect to iTunes, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden

TS1286 getting error 9 every time try to restore iphone 5 crash on me tell me to go to itunes did it on a pc got error -1 so had a go on my mini mac get error 9 all the time

im update firmware for iphone 5 to 6.1.4 getting error 9 every time try to restore iphone 5 crash on me tell me to go to itunes did it on a pc got error -1 so had a go on my mini mac get error 9 all the time

This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Restoring iPhone issues

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