Restoring ipod but it gets stuck when updating songs

doing a restore. starts to copy songs and then gets stuck and doesnt go further. it says its updating - do not disconnect. ipod screen has same message but it is not charging. any advice thanks.

For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
If does not solve, please find a PC with iTunes 7 preinstalled, and do the restore there

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Welcome to the discussions,
did you check your security software settings? http://support.apple.com/kb/TS3125 iTunes needs to connect to the Apple server during the restore process.

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FORCE IPAD INTO RECOVERY MODE
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3. Plug USB cable into computer's USB port
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DO NOT RELEASE BUTTON until you see picture of iTunes and plug
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Try:
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- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

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Hi AnnieAnneok,
Welcome to the Support Communities!
The articles below may be able to help you with this.
Click on the links to see more details and screenshots.
First, I would suggest you backup your iPod touch and transfer purchases to your computer:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Confirm your Apple ID is set up and updated with the correct information:
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Then, in Settings on your iPod touch, sign out of your iCloud Account and your iTunes Store account and sign back in with the correct Apple ID.
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Cheers,
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4. iPod will reboot when restore is completed. When I update my iPod it one time showed the apple logo for one whole sync until it showed the slide to unlock screen, so do not worry. P.S if that does not work do a DFU mode restore ( I've been told DFU mode stands for device firmware update mode) I'm running out of room, so google it. Hope this helped ;)

Restoring ipod but it gets stuck when updating songs

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