Restoring my Ipad 2
Ever since I plugged my Ipad 2 32 GB into my laptop or on the wall. It says that its has to be restore and everytime I restore it, there is an error message that pops up. And it wont do anything. It starts it, but when it ask me to add everything I had on it, the error message pop us. What should I do?
there is an error message that pops up
Cammy...
Help here > iTunes: Specific update-and-restore error messages and advanced troubleshooting
Similar Messages
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When I tried to update my iPad I got an error 9. Now, I am unable to access my iPad. It is in a continuous cycle when I try to update or restore the iPad 2. Plug in to iTunes 12.0.1 (latest version). Click update, told can't update, have to restore. Restore fails with error 9. Any help appreciated.
Here's the cycle:
I plug in my iPad when “cable to iTunes shows on iPad screen. It says "Your iPad can't be updated, you must restore it to factory settings." That bad enough news, but it gets worse.
Click Restore
Extracting software…
Preparing iPad for restore
Waiting for iPad…
Verifying iPad restore with Apple…
(empty bar under the Apple logo…does not show any activity)
“The iPad “iPad” could not be restored. An unknown error occurred (9).”
Notes: I just upgraded to OS X Yosemite 10.10.1 on my iMac (27-inch, Mid 2011) in the last week. It’s the first time I’m tried to backup/update my iPad since the iMac update.
I swapped out the USB cable to a new cable and get the same results.
I also unplugged all other USB devices from the iMac and security on my iPad and still get the same results.
I find it strange that it shows no Serial number for my my iPad 2 when plugged in. It shows “Serial Number: n/a on the screen when it displays: “iPad Recovery Mode To update your iPad without erasing its contents, click Update. To restore your iPad to its factory settings, click Restore iPad.
I prefer to update my iPad, but it displays “Your iPad can’t be updated, you must restore it to factory settings. If you previously backed up the iPad, click Restore Backup after the restore process completes.”
It’s a continuous loop. I get the display on my iPad to plug in the iPad to iTunes, plug it in which ends after going through the above procedure saying an error occurred (9).
So now I cannot use my iPad. When I turn it on I get the display showing me to plug it into iTunes with the cable. Since this is the only option I have I plug it in and the loop begins.
Any advice would be appreciated.
Thanks!Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I have had to restore my ipad to factory settings, having made a backup on my pc first. When Ihave tried to restore from my pc I have no apps!! Please can anyone help me get them back with all their data. I don't have wifi at home and I have never been able to sync my pc with my ipad, although it works with my iphone! I copied all of the apps before I restored using itunes, but no idea where they are copied to. Any help would be hugely appreciated to get my daughters games back. Thank you in advance )
Hi Skydiver119
Thank you so much for taking the time to reply to my problem.
Yes the purchases were made though my apple id.
I have looked at a few other questions on this topic and I have read that the app data is stored in the backup file but the apps themselves need to be synced back onto the ipad. Someome has mentioned right clicking on sync my ipad but I don't know where to find that to right click on!! Lol.
Again, I really appreciate your time and if by any chance you know where I can 'right click' I would really appreciate you letting me know as I can't get my ipad to sync with my pc at all, although it is being picked up in itunes and it has backed up to itunes okay. GGrrr. Maybe I have something wrong in the settings which is not making them compatible? -
How to restore my ipad?My ipad say on screen CONNECT TO ITUNE.How can i do when i connect with computer.It is need itune new version.Can you sent me.I will be waiting your answer.Please help me sir.
Check for Updates.
http://i1224.photobucket.com/albums/ee374/Diavonex/Album%208/78d42b19fa42e8d83b5 5a65e1333373f_zpsf58bbe10.jpg -
TS3694 Why did I rec'd error 9006 when trying to restore my ipad 1 in iTunes
When I turned on my ipad 1 today after using it 2 days ago with no problems. I had a black scree with the itunes logo, photo of the white USB charging cable and a white arrow pointing to the itunes logo. So I plugged the ipad into my iMac computer whichi is the computer I always use to update, synce my ipad. The computer did recognize the ipad, but not my the name/ID that usually appears. The message showed that computer recognized an ipad in recovery mode and only gave me the option to restore which would erase all data etc. But that was ok as I have a backup on that computer. However when it tried to restore, the message said my ipad was up to date, but yet it started looking for an update and then restore. It showed it was downloading an update and said once that was done, it would restore my ipad, then I would have the option to restore some of my data from a previous backup, but after 20 min, I rec'd a message that
"There was a problem downloading the software for the iPad, an unknown error occurred (9006).
What would have caused this and how to I get my iPad working again? I have done a hard reset, I have tried to turn the computer off, I can't even get the red slider bar to turn it off to come up.....
thanks for ANY help
PKNewmanHello penel2907,
This could be due to a hardware issue. You may try using a different USB port on your computer.
Check for hardware issues
Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Allen -
Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
I have tried to restore my contacts and company data at least 20 times and every time half way through THE iPAD REBOOTS! When it boots back up it is at the brand new iPad screen.
This makes me angry as I do not use the iPad for fun and games. I use it for business. My company data and records for the last year are gone. ALL of my out standing customer invoices are gone. ALL payments received are gone! ALL Business contacts and emails ARE GONE! All my company, personal email accounts and settings ARE GONE!
What am I supposed to do now? In 6 hours I have to get on the road and conduct business with a empty blank factory out of the box iPad. How am I supposed to know who owes me money or who has paid their bills Apple? All of my meetings and calendar dates are GONE!
Everything was supposed to be backed up and restored after the update!
Question???WHY DID YOU MAKE THIS UPDATE WIPE OUT ALL SETTINGS AND APPS ON THE iPAD??? All the other updates left everything on the iPad intact and ONLY upgraded the IOS,and when it was done everything was still there.
Yes! I have done everything. Rebooted computer, checked for updates, Hard booted iPad, Factory restored iPad to ios 5 twice, tried every usb port I have, unplugged all other usb components.
Everytime half way through "Restoring iPad from backup..." The iPad turns off shows a spinning circle then shows the Apple logo and takes me to the brand new iPad setup screen.
Apple, you have no idea the level of stress you have created today.....Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key! -
trying to restore my ipad mini it gets to itunes so far then says can not find device
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
I have forgotten my iPad password and tried to back up and restore my iPad but it says you need to unlock your device before you restore it but that is the whole reason I am trying to restore my iPad. Can anyone help?
Forgotten passcode or device disabled after entering incorrect passcode
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How do I restore my Ipad 4 from my desktop computer? My charger was damaged so I bought a new one but it won't charge. On my Ipad, I have a BATTERY bar in the middle that is flashing RED and an icon on the bottom that looks like the end of a charger. I have tried to force into reset mode, by holding the sleep key and home button SEVERAL times but it does NOT work. I have plugged my Ipad into my desktop computer, but I do not have a screen on my desktop that is coming up. THIS HAPPENED BEFORE AFTER I DID AN UPDATE AND WAS LOCKED OUT AND I USED EITHER ICLOUD OR ITUNES TO RESTORE, NOT SURE WHICH AND I FORGOT HOW.
Hi MrsMoosie,
I'm sorry to hear you are having these issues with your iPad. If your iPad isn't responding or doesn't appear to be charging, you may find the information and troubleshooting steps outlined in the following articles helpful, in particular the following portion:
If you don't see the charging screen within an hour, or you see the connect to power screen, check your connector, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
Regards,
- Brenden -
Can someone help me. I am using an iPad mini with iOS 7.0.4 with wifi connection. Have had no problems until recently when I was unable to update apps and then noticed that some apps would open but no data would be available in apps like intelicast and Pinterest. I have restored the iPad and now I am unable to download any of my previously purchased apps.
1. Make sure iPad is using the latest software
2. Settings>General>Date and Time>Set Automatically>On
3. Make sure Time Zone is correct
4. Reset iPad. Hold the Sleep and Home button down until you see the Apple Logo. -
What does this message mean? "itunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with ITnes." How do I restore when every time I connect to my computer I get this message?
Perhaps the information in this Apple support article will help:
http://support.apple.com/kb/TS3694#error3004
Regards. -
hi i rescently updated my ipad 4 in ios 7.0.4 and for resell purpose i want to restore my ipad via itunes but it got stuck at apple logo and progress bar of 45% completed i tried it 50 times but it stuck on that exact point for hours i cant able to restore it and had no errors it just like freezes at one point i also uses dfu mode but got stuck at same problem using windows 7 32 bits itunes 11.3.8 ipad 4 wifi please help
My iPhone 5 wouldn't start after I turned it off a few minutes after writing this. It went into recovery mode and I had no choice but to connect to iTunes on PC and restore.
I restored to factory setting first, just to validate my phone was okay. For a second consecutive iOS update, the iPhone 5 did not update smoothly while connected to PC and iTunes - I had to retry two times before the progress bar for the update showed. (The exact same problem with the restart occured when I updated to 7.0.4.)
The good news is that I was ultimately able to restore the iPhone 5 to factory settings while running iOS 7.0.6. I did have a backup from about a month ago lying around and was able to successfully restore with that as well, so the damage done is almost negligible since I had my contacts, notes, mail, etc. backed up to iCloud.
Once I completed both restores, the sync with iTunes worked fine. -
When I try to restore my ipad mini on itunes it says error 4005, but ive done everything and i cant take it into a store. Does anybody know anything to help?
This is Linda again. The new iPad actually as not restored on my employees computer. I thought it was working. Message said the device is in recovery mode and can not be restored. I have been at the Apple store for a total of 6 hours and on the phone with support for at least 4 hours. And now the replacement has crashed??? Has this happened to any one else?
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When i try to restore my ipad min it says unknowna error 14 and i cant restore it
When i try to restore my ipad min it says unknowna error 14 and i cant restore it
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom -
I'm on holiday in USA. I lucky have my computer to back up with, however I'm in a hotel using their server and the iPad message is saying I may be using a server pretending to be "setup.icloud.com" which could put my info at risk.
When I click ok...it won't allow me to go to the next stage. I can't go onto the web on iPad to confirm hotel server as I can't pass the setup on my iPad. Ay thoughts anyone please. I can't wait till I return to UK I need my iPad here.
Thanks
GraceFORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTune (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port. Do not release button until you see picture of iTune and plug.
5. Release Home button.
ON COMPUTER
6. iTune has detected iPad in recovery mode. You must restore this iPad before it can be used with iTune.
7. Select "Restore iPad"...
Note: Data will be lost -
I have windows 8 enterprise OS and iTunes ver. 10.5.0.142. I was upgrading my iPad to IOS 6.1.3. After finishing the upgrade my iPad Reboot and currently stucked-up in a plug-in screen and iTunes Logo. When I try to connect it to the iTunes pop-up message appear saying " iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes." In short, I push the restore button then another pop-up message appear saying " The iPad software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later." I tried many ways but still no luck. I repeatedly reboot the iPad and open the iTunes still the same problem. I try also to uninstall the iTunes and installed the lower version but still the same problem, I even check the firewall if the ITunes was block or My privileges is administrator to run the iTunes or even reset my winsock but the problem still remain. PLEASE HELP! Thank you in advance!!!
Turn off your firewall and antivirus software.
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