.Restoring my phone.
I recently went to back up my phone. It backed everything up, but deleted all my contacts, then when I went to restore it, it told me iTunes could not recognize my phone and now it is stuck on a screen with the iTunes symbol and a plug going towards it. I am in desperate need of help. Can anyone help me out please?
UNABLE TO RESTORE (connect to iTunes with cable logo)
If you are trying to restore and you device shows an image of a USB cable and connect to iTunes then carefully follow the steps in this article. You may need to do is several times http://support.apple.com/kb/ht1808
Similar Messages
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I was trying to update my software to on my phone and it would not let me do so sending me a message to restore my phone before I can complete an update so I did this but it would not complete the restore and was sent another message stating that my phone is already in recovery mode and a restore needs to be completed before I can update any software. I have tried this four times now and my phone screen is stuck with the Itunes symbol on it along with a picture of the plug. It will not let me eject or do absolutely anything. I cannot use my phone at all. I have even tried to shut it down and turn it back on which still did not help.
and error code or the exact msg would help
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How do you get your contacts back once you have restored your phone?
It was stated that I needed to update my phone, so I hooked into Itunes like it stated. I did and a message popped up stating that it was in recovery mode and I had to restore it first so I did. Now that it has updated and been restored, I don't have anything left on there such as my contacts, music, etc. the main thing I need are my contacts. Is there any way I can get them back without having to put each one in there manually?
Backing it up is what you are suppose to do regularly, But, trying to save them via backup means you have to restore your phone in itunes and that is probably not the way to do this. You can search on google for an app that may exist to save these ( if there is one, that would be the best way ) or you can take screen shots of your text and email them or just keep them on your camera roll. Im pretty sure if you google, you will find something to help you save them, most likely the deleted ones are gone tho.
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One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add. -
i was trying to restore my phone and it was connected and everything and i went to restore it and after a couple of minutes something popped up saying it couldt restore. i looked to my phone screen and it looked as if the phone was going to restore but the screen never changed and after an hour, it still hasn't changed. i tired holding down the lock button but that didnt do anything. then i tried hooking it back up to itunes but itunes doesn't connect to it and my computer doesn't detect a connected device. What happened and how can i fix it?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
But... if the Device has been Modified... this will Not necessarily work. -
In the itunes store where I have my apps and contacts "stored", how can I delete the ones I do not want anymore. I just restored my phone and it had items on it that I do not need or use anymore
The restore should only have restored onto your phone what you had on it when you last backed up. You can delete apps from your phone by pressing and holding them for a couple of seconds until they shake, and they should then get an 'x' on their top corner - then back up again. You can also delete them from the Apps part of your computer's iTunes library by selecting them and pressing the delete key on your keyboard.
You can't permanently delete any items from your purchase history, all you can do is hide them via your computer's iTunes so they don't show in the Purchased links for redownloading : http://support.apple.com/kb/HT4919
If your phone is on iOS 7 then after hiding them on your computer's iTunes you might need to log out and back into your iTunes account on your phone for them to be hidden from the Purchased tab in the App Store app on it
Message was edited by: King_Penguin -
I use group texting a lot. It has stopped working on my iphone 5. This is the 4th time is has happend. Twice I've had to restore my phone and twice the situation resolved itself. I was told that it was a software issue. Has anyone else had this problem?
SMS or iMessage?
What happens when you try to send a group message? Any errors?
Has a reset or restart of the device been tried?
What version of iOS on the device? -
hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?
If you tried to restore to your iCloud backup and your photos didn't fully restore, first go to Settings>iCloud>Storage & Backup and make sure it isn't still in the process of restoring.
If the restore is complete and all your photos weren't restored, all you can do is try restoring the backup again. You might try the solution posted by ezjules in this discussion: https://discussions.apple.com/message/19518589#19518589. This involves opening the photos app after the phone restarts and you provide the passwords for your Apple IDs, then leaving it open for the remainder of the restore process. -
I am trying to restore my phone, but when i go to do it on iTunes, it Updates to 4.3.3 however everytime the 2 and a half hour update finishes, it FAILS. So the update fails, and the restore fails. Its happened 4 ties.
Im trying to restore my phone, because it says my memory is full when its not and an online solution says to restore. I cant restore because it wont let me update.
Im so frustrated, i cant take any pictures, download any music or apps, and its really getting me down. Please can someone help.This error generally indicates a hardware failure. Bring the phone to Apple for evaluation.
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I have had this problem before but apple didnt know how to fix the problem so they replaced the phone.
I plugged my Iphone into the computer and went into Itunes and restored the phone because it wasnt working properly. it saved my data and then when it turned itself back on after the restore it was at the main menu when u get a new phone and have to set it up, so i went along and did the normal selections as i did when setting up the phone and when it got to where you choose to set up as a new iphone or restore from previous date with data i chose the restore option, it then said i had no service and the sim card was not compatable for the phone, i turned the phone off and it still says the same thing, im not sure what to do and im very annoyed with how it has happened a second time and ive only had the new phone for about three to four weeks now if that.
what do i do?I went back to iOS 7 and my backup file is restoring but when its done nothing is on my phone still and only takes 11-15 minutes to restore the backup instead of taking 25+ minutes like usual so I guess the backup is corrupted. How can I fix this?
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I need help before I through my phone out the window. I tried updating my phone and have had nothing but problems. It is now in recovery mode and iTunes is telling me I need to restore it back to the factory setup. I do not want to restore my phone, I am going to loose all of my data if I do this. How can I get my phone out of recovery mode? I have already tried holding how the power and home buttons, letting one go at a time and contenting to hold them down for a number of seconds blah blah blah blah blah. It doesn't work, I don't know what to do.
If the phone is in recovery mode, the data is already gone. You'll need to restore your information from your most recent back up.
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Hi technical support Team of Apple I am sorry but this time I am very disappointed with IPhone and IOS 7.1, actually I have IPhone 5,5S both and I was trying to Restore my Phone for sell Because I want to by IPhone 64 Gold but unfortunately both phone stuck on recovery mode with error 1, and 3
I got Error 3 on IPhone 5 and error 1 In IPhone 5s , I did lot of try as I can my level best , like Update iTunes, stop all security, change cable even change computer format my laptop and install everything fresh in window I did try to with Mac of my friend,
Change Internet connections try with DFU mode, Make DFU file Also with redsnow everything I did
Whatever on internet information like go to cmd and run as administrator to make change hosts file
Like ipconfig/flushdns everything everything what I can…. but I dint get good results and good information about this error
Somebody told me this is hardware problem, I make change my battery and charging connector too.
I don’t know what to do next.. because I don’t leave any experiment on my stuck phone..
Note : one is big issue that apple support team is also and giving good answer
I am in Saudi Arabia so I don’t have any nearest store of Apple.. even Saudi Is Big Consumer of IPhone
Its Really Bad its big Loss of Money I can’t afford more , Now will not Buy Any IPhone in future if I don’t get solution..
Thank You..What the **** is this taht you will not provide any service due to just a bit jailbreak..
we are not much tecnical person.. and mostly consumer dont have good idea about Jailbreak. make your device much better secure from hacker and jailbreak please we cant afford much money please give me any solution i ll not do jailbreak again please -
I am trying to restore a phone that the screen does not work on, therefore I can't input my password. How can I bypass this and upload it to itunes?
You could follow the instructions in the support document that you linked from. There is a section regarding the passcode and the inability to use it or enter it. However, you may encounter more issues since you cannot use the screen.
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I am having a big problem. I am not getting notifications from snapchat and only snapchat. I've made sure every notification setting was on and it just won't work. I have also restored my phone and deleted the app and re-downloaded it multiple times. It just wont give me my notifications. Help please.
Go to Settings > Privacy > Location Services.
Turn off SnapChat.
Go to Settings > Notification Center
Turn off SnapChat.
Restart the device.
Go to Settings > Privacy > Location Services.
Turn on SnapChat.
Go to Settings > Notification Center
Turn on SnapChat.
Test the issue. -
I tried updating my phone to the iOS5 software. I was over the max capacity of the space in my phone so the uodate failed. After attempting this the apps in my phone wouldn't open. As soon as I click on them the screen would go blank and either stay black or go back to the home screen. Turning my phone off didn't work so the only choice I was able to find was to give my phone a hard reset. This action failed so next I backed up my files and restored my phone. NOW I'm stuck because the phone will not show in windows (xp) OR in iTunes.
My phone is now set in restore mode as to if I want to set it up as a new phone or back up from icloud or itunes, neither of the last two work. If I set up my phone as new, will I be able to reback up my phone to the previous data I had before I restored it? I really don't want to lose any pics or contacts I had.
I've been working on this for 5 hours!! I've been to every site and tried any and every tip I could from apple to fix the problem and have had NO successIf the device is not being detected in iTunes, has a different USB port or sync cable been tried? What about a reboot of the comptuer?
As for pictures/videos taken with the device, they are designed to be copied to a computer on a regular basis. Did you choose to not do this prior to attempting the update? They may be lost at this point (although they should be in the backup, but no guarantees). -
Please, please PLEASE help. I don't want to loose my pics of my sons birth and the newest update is directing me to restore my phone. I can't get out of the "conect to itunes screen" Can I still save my pics???
You should never update without importing your photos as you would with any digital camera.
The pics are very likely gone.
Sorry.
You can try restoring from backup
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