Restoring People Recognition Data: Elements 11 Organizer is frozen @ 55%. Why?

Windows 7 Professional O/S.
Prior version Elements 8 also installed.

The Organizer preferences may have become corrupted, needing to be automatically re-built on a re-start.
Close Elements.
Click the Start Button and then your user name (in place of mine) and navigate to:
C: Users >> 99Jon >> AppData >> Roaming >> Adobe >> Elements Organizer >>11.0 >> Organizer
Delete the PSA file (with key symbol) and delete Status.dat
After deleting these two files re-start the program
AppData may be a hidden system file. See the link to reveal hidden files.
http://windows.microsoft.com/en-US/windows7/Show-hidden-files

Similar Messages

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    Message was edited by: P.Hill.SEA

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    Hello
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    Moving this discussion to the Photoshop Elements forum.

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    Operating system?
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    Lone_Wolf wrote:
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