Restoring Phone Correctly, Please Help!
so today the worst thing happened. I've had iphone5 about a year now, plugged it into my fairly new itunes that I installed on new laptop. Little to my knowledge, my boyfriend synced his iphone to my itunes. So when I went on there today, Itunes asked me to restore my phone. When asked, I had to choose if it was an exisiting user, or a new iphone user.. Not knowing my boyfriend synced his phone onto my itunes, I pressed "existing user". Now I have this terrible problem. My phone restored and has all his information on it. His photos, his contacts, his everything! Is there any way possible I can restore it back to my information? PLEASE SOMEONE HELP!
Hi people. I see you're all not in the US, UK, France or Germany? Are you using unlocked phones by any chance? Restoring the firmware to 1.1.3 will lock your iPhones.
Try this if you are facing the error (1) or error (6) while downgrading the firmware. In this situation, you need to put your iPhone in DFU mode, than restore or downgrade the firmware. Here is the easy way to do so:
Step 1. Turn off your iPhone.
Step 2. Hold Power and Home button until the Apple logo appears; the iPhone should now be reboot.
Step 3. When you see the Apple logo, release the power button but HOLD the home button.
Step 4. Open iTunes and wait for it to tell you in restore mode.
An alternative method if the above does not work for you.
Step 1. Connect iphone to USB then listen to the sound when it connect and disconnect.
Step 2. Hold 2 buttons until hear disconnect sound then release power button.
Step 3. Wait until hear another sound then release home button.
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Hi nandakishorekunuku,
I apologize, I'm a bit unclear on the exact nature of your question. If by restore, you mean restore it to factory settings (fully updated OS, erasing all current data), then you may find the information and steps outlined in the following article helpful:
Use iTunes to restore your iOS device to factory settings - Apple Support
Regards,
- Brenden -
Hi, I have tried to restore settings on my Iphone due to problems I was having with the phone cutting out when talking on the phone, now Iphone shows Sim Failure, how can I get back to using my phone? Please help, its a business phone.
Hi jclarke64,
Thank you for contributing to the Apple Support Communities.
I'm sorry to hear that your iPhone 4s was lost, and glad that you were able to upgrade.
If your iPhone 4s was backed up to iCloud or using iTunes, you can restore the backed up data to your new phone.
See the steps in this article for help with restoring from a backup:
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
All the best,
Jeremy -
I am a user of iPhone 4 that they gave to me .. then suddenly my brother restored it and we cannot identify the apple id and password that have used to unlock this phone.. please help me .. because i can't use anymore my phone
Please Help me .. im from Philippines
thx a lot apple company
<Email Edited By Host>This is not Apple we are all users here
You will need to obtain the original Apple id ,that is the only way to unlock it
Speak to the original owner .If you cannot it is likely the iPhone was stolen and the activation lock is preventing use by a third party that is you -
Hi I am trying to upgrade my iPhone Model#A1303 to iOS6 through iTunes. The iOS is upgraded but activation is pending. Says activating serveris temporarily unavailable repeatedly and i am unable to use my phone. Please help to upgrade or restore.
That's usully symptomatic of a phone that was jailbroken or hacked to unlock it.
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My old laptop broke (idk what kind) and my iTunes was on there and now i got a new macbook pro. how do i get my itunes music and videos and etc. on this computer without removing them on my phone? please help!
If the old laptop was a mac also, then use your Time Machine backup to restore you user settings and files.
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i have an iPhone 4 that is stuck in a recovery loop. i try to restore it but it comes up with an error code (-1) towards the end of the restore. can someone please help me?
i just baught it off someone.. so im unsure if it was jailbroken or not.. and i dont think its under warranty now.
is there a software or something along those lines that would indicate what peice of hardware is faulty?
i baught it in this recovery loop thinking it was going to be a cheap way of getting a new phone without having to do much.. but now im starting to think its a brick -
i purchased iphone 5c from ebay india . after 35 days i updated software n from that day phone battry is not workin well , getting dry in 4 hrs . i m reaaly ****** with phone performace , please help or suggest
Ebay is not an official reseller. Return it if you can for a refund.
Basic troubleshooting from the Users Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved. -
My phone has been set up previously for itunes on my lap top but my phone now shows the connect to itunes message even though the phone is connected....Ive tried every thing I can think of ...now I cant use my phone ..please help ?
Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo. -
Apple recently made me change my password which was fine but now it keeps telling me the security code on my visa is incorrect now matter how many times i re-enter it. I can no longer download or update my phone. Please help!!!!
Did you go on-line and fix your billing information? You probably need to do this from iTunes on your computer, not your phone.
If you've double checked your credit card info and it still won't take it, contact your card issuer. -
Trying to reset/restore my daughters ipod, but no matter what advice I get, nothing works. There is no summary tab on itunes to restore/reset. PLEASE HELP!
Without knowing current status of the iPod:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I tried to register to the facetime and imesseage in the IPAD2 after upgrade to IOS6 but telling me that apple ID is not correct but iam sure that my Appple ID is correct please help me
sckofusernames77 wrote:
but it doesn't ask you if you have one or say that you won't be able to log on without one.
Well, it does say on http://www.apple.com/icloud/setup/pc.html in step 1: "To enable iCloud on your Windows PC (Windows 7 or 8 required), first set up iCloud on your other devices, then install the iCloud Control Panel for Windows.
If you're trying to back up your device to iCloud, that doesn't have anything to do with your computer. You back up to iCloud over wifi. All you do is go to Settings>iCloud, sign in with your Apple ID to create your account, scroll down and tap Storage & Backup, then turn on iCloud Backup. You can then tap Back Up Now at the bottom to start the back up manually, or lock the screen and connect it to your charger and it will back up automatically every day.
Enabling the iCloud control panel on your PC only allows you to sync your iCloud data with your PC, not to back up your device to iCloud. -
I have iphone 4(ios 5.1.1)but there are no any icon like personal hotspot. How can i get it to my phone. Please help me. Thank you.
The personal hotspot is not an app or an icon; it is a setting. You must first have your carrier provision it, then you turn it on in settings. Most carriers charge extra for tethering.
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my ipad mini is in recovery mode after upgrading to ios 7. When i tried to restore it through itunes it says an error occured in restoring ... please help.......
Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
http://support.apple.com/kb/HT1808
Note: You may have to repeat the above a few times. -
Trying to download songs from Itunes store. Keeps saying unable to connect. I have tried from store on computer and on phone. Please help i have weddings to do and need these songs!!!!!!!!!!!!!!!
Hey everybody Amazon.com works perfectly and no problems so Bye, Bye Itunes fix your junk *** program and ****** customer service telling me it's my computer and connection. Oh is that also why my phone can't download them either on a seperate cell network. Nice try garbage In the time it took for them to run me around i downloaded the songs i needed via Amazon.
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