Restoring phone, need to switch off Find My iphone, but can't access phone
Whilst updating IOS7 my phone crashed. I reset it and successfully managed to restore to backup. Everything was working fine until it asked for a passcode. I entered the last passcode I was using but it won't accept it. I've tried to restore again however iTunes is telling me that Find my iPhone needs to be switched off before it will do the restore, and this is done via the settings on the phone - which I can't access because I don't know the passcode.
The Find My iPhone app has nothing to do with this. Deleting the Find My iPhone app which is used to find another iOS device or Mac computer you own or for someone else to find their iPhone or iOS device with your iPhone does not turn off Find My iPhone with your iCloud account settings on your iPhone.
http://support.apple.com/kb/ht1212
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Similar Messages
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I need to turn off "Find MY IPhone" but can't activate my old broken phone or access it on ICloud.
Any suggestions? I am returning my phone to Verizon Insurance group and they will charge me $500 if I cannot turn it off.
Why can't you access it on iCloud. If Find My iPhone is turned on, then you should be able to access the device.
Cheers,
GB -
My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.
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I need to shut off Find My iPhone to restore it. The email associated with find my iphone is no longer in use and I cancelled that apple is. How do I change the Apple ID to my new one? My new one is already working everywhere else on my phone and iTune
Are you trying to change the Apple ID associated with your iCloud account? If so, go to Settings>iCloud, tap Delete Account, then sign back in with the new ID. This deletes the account and your iCloud data from your device, but not from iCloud. Provided you are signing back into the same account, your iCloud data will reappear on your device when you sign back in.
To avoid losing photo stream photos, save them to your camera roll (if not already there) before deleting the account. To do this, open your my photo stream album, tap Edit, tap the photos, tap Share, then tap Save to Camera Roll. -
i need to restore my daughter's iPhone because she forgot her password, but it says I can't manually restore backup until I turn off find my iphone on her phone
Forgot or Wrong Passcode
http://support.apple.com/kb/HT1212
Forgot Passcode use recovery mode to restore
http://support.apple.com/kb/HT1808 -
My iphone 4s wilbecasue it says it needs activation (suddenly it needs activating). So i can get to general settings. Itunes says switch off find my iphone which i did in icloud, it will not let me switch off find my phone.
I tried resetting in general reset all settings, but no luck.
can anyone helpI'm also experiencing the same issue.
I've had to reset my password 3 times in the last 3 days.
At first, I couldn't get my email. I sweated it out for 12 hours, reset my password and I was good to go again. 48 hours later, I ran into the same issue. Only problem is, not only do I get the 'Incorrect username or password' on my device, but my iCloud.com login no longer works. so now I can't read my messages on the web OR on my device/computer.
I have went to appleid.apple.com and reset my password there: no luck.
I have reset the settings on my device: no luck.
I have Erase and Installed iOS 6.1.2: no luck.
I have restored my device back to factory settings: no luck.
I have performed a DFU restore: no luck.
This is my main account for, well everything. -
how do i restore my blacked out iphone 4 on itunes on my laptop if it tells me i need to turn off find my iphone first but cannot do that because my screen is blank?
Login to your iCloud account from the computer, go to Find My Phone, and remove the iPhone from the devices list. Then proceed to restore.
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IPhone won't turn on, can't restore because can't switch off find my iPhone
My iPhone won't switch on, past the apple symbol when pressing sleep/on and home button together. It will connect to iTunes but iTunes says it cannot restore without switching off find my iPhone. I tried deleting the app from the phone via iTunes but no success. Any ideas appreciated.
Google "iphone dfu mode".
Follow the instructions and restore it. -
need to erase all content on my iPhone but wifi is dead and iTunes says i need to turn off find my iPhone, please help
You do not need wifi to erase the content of your phone. Go into Settings>iCloud>Find My iPhone>OFF.
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I changed my Apple ID, now I can't login to iCloud because it still has my old Apple ID and the password no longer works to log me in. How can I get back into iCloud so that I can switch off Find my iPhone so I can make these changes? Thank you. (iPhone 4s)
Well, you're gonna have to recover the password for that Apple ID:
http://support.apple.com/kb/ht5787 -
Need to shut off Find My iPhone!
I am using my old iPhone 4 for music and am having a lot of error messages pop up every 5 seconds or less. I have found I need to shut off Find My iPhone to fix this, but the old (wrong) email is entered and none of my passwords accepted. Any ideas on how to shut it off?
Contact AppleID support...
-> http://www.apple.com/support/appleid/contact/ -
I updated my iphone 4 to ios7.04 in itunes. In itunes, it appears that all my data/apps/music/etc are on the phone (but I cannot see anything on phone itself except setup screens). I am getting the ios7 setup screen on my iphone. I have selected my language, selected my wifi netowork, enabled location services, and chosen resore from itunes back up. Next screen I get says to connec to itunes, which I did. In itunes, I select restore from backup. I then get a message that I need to disable "find my iphone " "Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone." I cannot go to any settings on my iphone as I cannot get past the connect to iturnes screen! I have also tried not enabling location services and that made no difference. I cannot get to anyplace on my iphone except the ios setup first few screens. I am going crazy, there must be some simple thing I have missed! Any help appreciated!
I found a way to get to my data. So do not need remedy at this time.
fwiw, I changed my ios7.04 setup answer of restore from itunes to new iphone. Eventually that allowed me to set up icloud, then turn off find iphone, restore. Very strange ios update. -
Selling phone didn't turn off find my iPhone
HI. Got a 6 and selling my 4S, so I reset it to factory and pitched the SIM card two days ago.
IT's already updated to iOS 8.0.2.
ignorant! Forgot to turn off Find my iPhone before reset. And I'm supposed to ship it across America tomorrow! The buyer would have a brick if he wouldn't have my iTunes password. Sure don't want to give that to a stranger!
So, i went into iCloud.com and removed the phone from that account.
Then I turned it on, went through the preliminary set up process, reconnected to wifi, but got an error message that i must insert a valid SIM to proceed. Staff at my local AT&T store said I don't need a sim; I just needed to get on wifi to get back into find the iPhone, turn it off, and good to go.
What to do now? Only way out is buy a new SIM?
Thanks for help!Thank you. I probably should have hit the Correct Answer button, but I haven't actually tested the solution by ensuring that the phone can be safey activated by the new user.
For sure he must get his own SIM. I was just concerned that Apple's newest theft safeguards have added a new layer of tethering between icloud and a phone's hardware identity, such that, even though it's been erased successfully, it's still tethered to the old account and prevented from being activated with a new account unless find my iphone was formally turned off prior to erasure.
Over worried. The 'tethering' just prevents the erasure in the first place. I entered the password back then already, so the phone should be good to go for the new buyer.
Thanks again. This forum and you experienced people are a god-send. -
I updated my wife's iPhone 4 to IOS 7. While trying to setup the new installation, I get the message " Find My iPhone must be turned off before Phone can be restored. Go to iCloud Setting on your iPhone and turn off Find My iPhone before restoring your iPhone". The problem is that that option is not available on the phone at this stage of the set up.
Any suggestions?I tried that but I still got the message "Unable to verify account information." I saved it anyway and when I go to the Exchange email account it says "Cannot Get Mail" "The connection to the server failed." We are running Microsoft Exchange 2010 and I was always able to sync my calendar and email before I upgraded to IOS 6.
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i have forgotten my iphone 4s passcode but when i go to restore i am told to turn off find my iphone which i cannot access
The following gives instructions on how to turn off Find My iPhone from iCloud: http://support.apple.com/kb/PH2702
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