Restoring previous purchase on new laptop

I had originally bought photoshop elements 5, then upgraded to 12. I recently bought a new laptop and need to get photoshop 12 on it. I have the installation cd, but my new laptop does not have a cd rom drive. I have tried several times to download 12 but once I download it, I cant get it to install and run. suggestions?

Which operating system?
I have tried several times to download 12 but once I download it, I cant get it to install and run.
Can you elaborate? We can point you to the download but sounds like you've already done that.
What happens when you try to run the installer?

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TS2972 My computer crashed and the hard drive is no longer. I have purchased a new laptop but now have no access to my old itunes library. My laptop has created a new itunes account with NOTHING in it?? My Itouch has everything loaded but it wont sync

My computer crashed and the hard drive is no longer. I have purchased a new laptop but now have no access to my old itunes library. My laptop has created a new itunes account with NOTHING in it?? My Itouch has everything loaded but it wont sync with this itunes account....HELP

- Transfer iTunes purchases:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
newer copy
- Connect the iPod to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup
Note that the iPod backup that iTunes makes does not included synced media like apps and music.

I just purchased a new laptop after my old computer broke, im tryna figure out how to get all of my songs from my itunes library on this computer.....any ideas? ps. ive done it b4 i just cant remember how

I just purchased a new laptop after my old computer broke,im tryna figure out how to get all of my songs from my itunes library on this computer.....any ideas???

Restore from backup if you have one.
You can also transfer stuff from your iPod if you have one:
https://discussions.apple.com/message/11857427#11857427
If you are in the US or Canada you can download purchased music from the Purchased link in the iTunes store.
Otherwise if the disk drive is OK in your Old PC you can remove it and put it in a USB drive enclosure and then use it as an external disk on your new PC, then you copy the muisc from there.

I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back. Now everything is in the cloud, and I can't play them and cannot make a cd. Please explain how I can get

I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back. Now everything is in the cloud, and I can't play them and cannot make a cd. Please explain how I can get my library out of the cloud and keep them on my computer so they are available when I want them? Wow.......why have you made everything so difficult now?

SKF5656 wrote:
I just purchased a new laptop, so consequently had to buy Itunes Match to get all of my music back.
No you didn't.
Now everything is in the cloud
Except for anything you did not purchase in iTunes Store.
Only you iTunes purchases are in the cloud.
Reada the article that brenden dv posted to copy your iTunes library to new computer.

I recently purchased a new laptop. When I loaded ITunes on my new laptop it is not bringing up my music I had already purchased from Itunes. What am I doing wrong?

I recently purchased a new laptop, when I loaded ITUNES on my new laptop it is not bringing up my purchases I had already made. What am I doing wrong?

I authorized the computer but it still does not have any of my music showing. It has my remaining balance showing to use but none of the songs I had purchased are showing.

I just purchased a new laptop and I am trying to transfer my ITunes library to my new computer. When I log into ITunes on my new laptop and enter my Apple ID password, it says AppleID does not have permission to access iTunes Connect. What do I do?

I just purchased a new laptop and I am trying to transfer my iTunes library to my new laptop and Apple is saying Apple ID does not have permission to access iTunes Connect on my new laptop. How do I get my library transferred to my new computer? Please help!

allears2 wrote:
I just purchased a new laptop and I am trying to transfer my iTunes library to my new laptop...
To have EVERYTHING on your New computer...
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.

Just purchased a new laptop how can i transfer all my music i tried with my ipod and it only transfered 1/3 of my music. what can i do to fix this issue

I just purchased a new laptop, I connected my ipod touch to download my music, 260 songs and music videos were successful in transferring to my new laptop; however, that is only 1/3 of my music that i have on my old computer. What should i do?

Type "move itunes library" into the Google search bar.

My old computer crashed and i just purchased a new laptop. How do i get my library on my new computer without erasing all the songs on my ipod?

?

damfam9 wrote:
My old computer crashed and i just purchased a new laptop. How do i get my library on my new computer without erasing all the songs on my ipod?
If ALL your music is on the iPod and it's ALL iTunes purchased content, you log into iTunes with your account on th enew machine and reverse sycn the music back.
If the music is from cd's and other sources (not iTunes files) then ask over at iLounge what third party solution currently works. (can't recommond it here)
I have some HUGE instructions here how to get your music off the old comptuer too:
Recovery options:
A: If Windows isn't booting:
You need to boot the computer from a "recovery disk or USB" that has a operating system on it and a graphical user interface to transfer files from your boot drive to a external drive.
I suggest using the Easy USB Installer to install Ubuntu 10.10 onto a 2-4 GB USB key.
http://www.pendrivelinux.com/universal-usb-installer-easy-as-1-2-3/
or
burn a ISO of Ubuntu 10.10 or PartedMagic to a cd-r with ImgBurn or Win 7 right click and burn
You can use Disk Utility in OS X to select the ISO and burn to cd/dvd as well.
Once you have it installed, consult this page for your BIOS boot key to hold to get into the BIOS.
http://pcsupport.about.com/od/fixtheproblem/a/biosaccess_pc.htm
Plug the USB into the back (if possible) of the computer, connect the external drive and enter the BIOS, set the USB (or CD) as first boot and SAVE.
Boot off the USB/CD and "Try Ubuntu/Run from disk" DON'T INSTALL. (Parted Magic loads into RAM and ejects CD)
Once in, go under the menu Places > Computer and transfer your files to the external drive just like you would in Windows, drag and drop.
(If using Parted Magic double click on the Mount Drive left icon twice, use the two GUI windows to transfer files to external drive, unmount drives, log out/quit in the lower left corner menu option)
B: If the computer hardware isn't working, but the drive might still work:
You'll have to remove the power cord and manually extract the hard drive. This might result in some damage.
There is a powered IDE/SATA to USB adapter for sale online for $20 that you can take that internal hard drive and use it like a external drive to access your files from another Windows machine.
C: If your iTunes content is deleted...
It might be recoverable if it hasn't been overwritten yet by fresh data. Undelete software works by reading the 1's and 0's of the files themselves, not what the OS says.
You need to use undelete software pre-installed before the iTunes content was deleted, or while on a bootable cd/USB and a external drive to transfer the recovered files.
You can also install undelete type software on a new machine and USE STEP B above to "undelete" the files and recover them directly to the new computer.
You can't install undelete software or recover files to the same drive your attempting to recover from or it overwrites the deleted data.
D: If the hard drive doesn't work and...
The data isn't worth spending $2000-$3000 in a ATTEMPT at platter dissection recovery, then your finished
If the data on the drive was encrypted, data recovery efforts may be futile, unless it's a encypted file and you transfer it successfuly and have the password to de-crypt it.
E: If you have a "iDevice" with any content
It can be synced back into iTunes, check at iLounge what third party software works reliably now and for your version.
(Once you log into your iTunes account, you can sync ONLY iTunes purchased content back from a iDevice)
Third party software can recover just about all the items on a iDevice, regardless of it's origin. (can't recommend such software here)
F: If any of the above is too hard, or the data is of "critical importance"
Then seek professional computer or forensic level recovery services.
Get help from someone who has done this sort of thing repeatly and can almost guaranty 100% results.
There is Linux software that can "rip" all data off a iOS device if that level of attention is needed, seek a professional service.
Hope this helps in your data recovery efforts.
Please, backup your data, it's the only thing us IT professionals can't recover.

I purchased a new laptop. I'm trying to find the same version of Acrobat Pro 9.5 I have on my old laptop to install on my new computer. Any help?

I purchased a new laptop. I'm trying to find the same version of Acrobat Pro 9.5 I have on my old laptop to install on my new computer. Any help?

I'm using an iMac with the newest OS X Yosemite. I tried to reinstall Creative Cloud, removed all the programs. But I still get the 'old' 2014 version with the Lionhead, not the Sunglasses (october 2014) with interactive libraries. I use Adobe iPad apps, for instance Adobe Brush, Adobe Shape and Adobe Color and it's so great to have all the things you make with these apps in your Illustrator & Photoshop libraries. Somehow it worked om my laptop, but not om my home computer.

I'm purchasing a new laptop. Will I be able to download a paid-for version of Photoshop to the laptop, by signing in? I don't think I have the disk.

I'm purchasing a new laptop. Will I be able to download a paid-for version of Photoshop to the laptop, by signing in? I don't think I have the disk.

This is a user-to-user forum. I don't work for Adobe.
Like I said before, you can log-in to Adobe's site and retrieve your product info and serial number.
https://www.adobe.com/account.html
CS6 is the last product version you could purchase outright. There is no CS7. Going forward, everything is Creative Cloud based now.
Creative Cloud pricing and membership plans | Adobe Creative Cloud
You can download CS6 products below and activate with your serial number:
Download CS6 products
If your product was pre-CS6, keep in mind that Mac Yosemite 10.10 is probably not going to be compatible with older versions of Photoshop as they are no longer receiving updates.
System requirements | Photoshop
Nancy O.

I recently purchased a new laptop and I downloaded Itunes onto it this evening. Now when I got to my "recently" purchased songs it is telling me I have to re-purchase them again and it is just a "clip" of the songs I have already purchased.

I recently purchased a new laptop and I downloaded Itunes onto it this evening. When I log into my account/library of purchased songs it is now just a "clip" of the songs and it is telling me I have to re-purchase them all again. I would think no matter where I log into or access my itunes account the songs I have already paid for should be there, right? I am so confused!

Copy everything from your old computer, or your backup copy of your old com[puter, to your new one.

Can anyone tell me how to find and restore previously purchased OS updates to my iMac?

Can anyone tell me how to find and restore previously purchased OS updates to my iMac?

Please go to the Apple (upper left corner) and click on About this Mac. In the resulting window, click on the numbers underneath until they display the OS version.
Snow Leopard, Lion, and Mountain Lion are all OS X - they are 10.6, 10.7, and 10.8 respectively. After you get the OS version, click until you get the "Build" number and post that as well.
If your Mac is from 2010, it most likely came with Snow Leopard. If you purchased Lion, then you should be able to see it under your Purchases in the App Store (not iTunes). But, first, we need to figure out what was installed on your machine after the hard drive replacement.
Not sure about iPhoto at this point - may have to do with whaever OS version is installed. Check in Applications folder in column view and post back which version of iPhoto you have installed.

I have recently purchased a new laptop but cannot sync my music into the library, any ideas on how to do this?

I have recently purchased a new laptop but cannot sync my music from my iphone into the library, any ideas on how to do this?

Follow the directions here:
https://discussions.apple.com/docs/DOC-3141

I have just purchased a new laptop and I would like to extend my cloud membership to it with out getting rid of my deal.

I have just purchased a new laptop and I would like to extend my cloud membership to it with out getting rid of my deal.

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each

How can i deauthorize a computer that crashed and is now in the trash world? i purchased a new laptop and need to authorize my computer

how can i deauthorize a computer that crashed and is now in the trash world? i purchased a new laptop and need to authorize my computer

You cannot, nor do you need to, until you reach the limit of 5. Once you reach 5, then you can deauthorize all, and then authorize the active computers.

Restoring previous purchase on new laptop

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