Restoring Q10 to Q10

Hi there ... I has a Q10 and wanted to replce with another Q10 ... so I packed everything up and conencted the new q10 to restore the data but it never passed 408k out of 5g!!
what could be the problem ... I tried everything ... switch device ... used the software from blackberry store but nothing seems to work..
I can back up easily but could not restore any of the data on the new device!
MOD EDIT: Subject changed to reflect a new topic

kal_6 wrote:
Hi there ... I has a Q10 and wanted to replce with another Q10 ... so I packed everything up and conencted the new q10 to restore the data but it never passed 408k out of 5g!!
what could be the problem ... I tried everything ... switch device ... used the software from blackberry store but nothing seems to work..
I can back up easily but could not restore any of the data on the new device!
Try restoring ONLY the Settings and Media , not the App Data.
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Similar Messages

Restoring data from 9900 to q10

Hi,
i have recently purchased a q10. Now, i would like to restore all my contacts on q10 from a backup file created by desktop manager from bold 9900...the file name extensions are .bbb
I want to restore all the contacts from that file to q10. how do i do that...i installed blackberry link...when i connect my device the restore and backup buttons are not active...what is the reason behind that.?
kindly help..i have over 13000 contacts and i need the restore them on q10 from the backup file of bold 9900.
* I do nothave the bold 9900 anymore. I have sold it. All i have is the backup file

Hey cosmoasif,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps below to migrate the data over:
Connect the BlackBerry 10 smartphone to the computer using the USB cable.
At the bottom of the BlackBerry Link screen, press the up arrow to the right of the name of the new BlackBerry smartphone.
Select Restore > Restore from backup file > Legacy Device Backup Files.
Select the desired backup file.
Place a checkmark next to the data to restore to the BlackBerry 10 smartphone. To restore all supported data, place a checkmark next to Restore all data.
Note: For a description of the BlackBerry smartphone databases, refer to KB03974.
Press Restore.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Restore Backup a LOST 9900 To Q10!! HELPPP

Hi,
I had an Blackberry 9900 That got Lost, but I backed it up before I lost it. and now I bought a Q10 and Im trying to Restore my files and my contact from the old 9900 blackberry but the problem is that the file for the back up is on the old blackberry software not on the blackberry link. Is there anyway I can Restore my files on the Q10. Please I have verry Important stuff.
Thank you so mcuh,
Elie.

I used the same Blackberry ID for both Blackberry Protects on the phones. But it is now showing the old device when i choose to restore from back up. Also, when i check on the website from BB Protect, it only shows me the old BB, when logging with the account.
How can i connect the new blackberry with the blackberry protect id?

Restoring data from Z10 to Q10

Hi,
I was just forced to buy a Q10 as my Z10 got bricked and is unusable. SInce i bought it from Indonesia i have to wait till i go back there to get it fixed.
Anyway, i was shocked to find out that i cannot restore my Z10 data to my new Q10. The below message appears when i try to restore it.
"Incompatible device software
The backup file is not compatible with the version of the device software that you are currently running. Update your device software and try again"
I tried looking for an update on my Q10 but couldnt, i cannot switch devices as my Z10 does not turn on. I do not remember what version was my Z10 using before it crashed.
The message does nto come up for earlier backups for my Z10 but when i try to restore those it stops at 664kb and does nto continue.
Please let me know how am i able to access sms and contacts on my Z10 backup.
Your urgent assistsance greatly appreciated

OK, you're still leaving out the details I need on the Z10...
HOW were you updating or loading the OS to the Z10? From the over the air upgrade process, through Link?
Have you tried using an autoloader file on the Z10?
Upgrading OS10 devices using Autoloader
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Restoring Contacts from Bold to Q10?

Hi,
I've just got the blackberry Q10 and can't seem to restore my contacts from my backup file.
I've followed all the steps and restored everything e.g. messages etc which are working fine, but the only reference to restore contacts is "recent contacts". When i tick this box and click restore and then check my phone contacts, it still only shows my bbm contacts.
Anyone have idea how to sort this?
Regards,
David.

Your Hotmail contacts were probably synced from your hotmail email account.
The next thing you can do is to call o2 and ask them to please escalate this for you to BlackBerry tech support and ask them to extract your Address Book only out for the backup and see if you can restore that.
1. If any post helps you please click the below the post(s) that helped you.
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RESTORING BACKUP FROM Z10 TO Q10 AND OUTLOOK ISSUE!

Hello Everyone!
just yesterday I got new blackberry q10 and now its been 8 hours am searching and trying to restore my z10 backup to q10 and am getting error says (incompatible device restore) please need help and I wanted to export my z10 contacts to outlook but I searched allot but I did nt see any option of exporting contact please if anyone can help i'll be very gladfull to hiim please

Hey MustafaAli,
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that covers BlackBerry Link displays "Incompatible Device Software" error when restoring a BlackBerry 10 backup file from a later version of the BlackBerry 10 OS
http://btsc.webapps.blackberry.com/btsc/KB34338
Let us know if you have any questions.
Thanks.
-HB
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A Restore problem with my Q10

Hi I got a problem with my Q10, I made full back up for the phone by black berry link and I make Security wipe
then I tried to restore the back up files but when it starts to restore it stops and I tried how many times, and nothing happens, and I moved the back up files to other PC and its the same
So plz someone help me ({})

please some one help me :'(

I AM UNABLE TO RESTORE TO MY Q10

I AM UNABLE TO RESTORE MY CONTACTS FROM MY DESKTOP MANAGER TO MY NEW Q10.
FURTHER, I AM UNABLE TO USE BLACKBERRY PROTECT TO AS WELL DO SO
HELP IS URGENTLY NEEDED
kTk

Did you register an e-mail address for your blackberry world?
in the affirmative, please do download the blackberry link and give the same mail address and PW to log on.
once you do so, you have the option to use the restore option, which can be pointed out to the data location from where you need to restore and it works perfectly for me.
Pictures and videos can be uploaded using this link as well.
Hope it works for you.

Can't Reload (restore) my Q10 with Blackberry Link !!!

Hi
Yesterday, I tried to use the security wipe feature to clean my device but it took too much time and then I pulled out the battery. Then, the device showed a message on the screen to connect it to the Pc.
I used these steps below to reload my device
1.connect my device to the PC
2.run the blackberry link software
3.go to the settings and reload
4.the blackberry link found my Q10 and asked me to restore it to its factory settings
5.a message shows"checking for blackberry device software update.." and the LED on the device turned green
6.last message shows"There are no Blackberry device software update available" with close option only!!
7.when I press on the close it goes back again and show the message which means I need to connect it to the PC
So is that means I can't retort my device if it is up to date !!
Help plz if u can
Solved!
Go to Solution.

Try using an autoloader file and instructions from this link:
Upgrading OS10 devices using Autoloader
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Can't restore Bold 9900 backup to Q10

I bought a Q10 and want to transfer data from my Bold 9900. I don't have the 9900 any more, but do have a backup on my PC. I follow the instructions from BlackBerry Link on how to restore from this backup, but they don't work. These are the instructions.
On your computer, open BlackBerry Link.
At the side of the BlackBerry Link window, click your device.
Click Back Up & Restore.
Click Restore Device.
Do one of the following:
To restore all the data in a backup file to your device, click a backup file.
To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox. Select the checkbox beside one or more databases that you want to restore.
To restore data from a backup file that is not listed, click [change folder icon]. Navigate to the .bbb file or .ipd file. Click OK.
Click Restore.
All is fine up to step 4. Then I automatically get a list of backup files from the "legacy device". However, (a) none of those files will open--I get an error message "Unable to open the back up file"the backup file" and (b) The particular backup file I want to use is not listed anyway and the instruction in 5, bullet point 3 does not work. It is impossible to use the change folder icon to find a file to restore FROM as it only allows me to navigate to a folder to restore data TO. So how to I navigate to the file I want and restore from it? The backup I want to use, by the way, is a .bbb file from 2013.
Very frustrating, as I have a lot of data--passwords in particular--I want back. Thanks for help!

In Link, you will click on Restore and in the window showing the data to be restored, you will then click on "restore from legacy device data"
See the details in the latter part of this Knowledge Base article.
How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Unable to restore BB Q10 backup

When attempting to restore a backup or switch between two q10 devices using BlackBerry Link, the restore automatically stops and displays the following message:
Restore was cancelled. The operation was cancelled and some items were not restored.
Please help. i have 1000+ contacts in my phonebook.
After all, what is the purpose of a backup if you can't restore ?????

ChadiABN wrote:
I expect that the development team should have found a resolution by now for an issue observed in August.
Please help.
Not being part of the development team, nor BB at all, there is nothing I can do...I have zero influence on the matter. My purpose here is to guide you to information that is on point to your situation...sometimes it is helpful, sometimes not...but, if there is additional information, then at least you have that. To formally escalate your situation you must use the formal channels of support and escalation, which begin (normally) with your mobile service provider, your original place of purchase, a service center, or some other support channel determined at your original time of purchase and/or subscription for services.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Q10 restoring problem

hello...
i have a blackberry q10 i backed up my files on blackberry link then security wipe . and now trying to restore my files but it wont let me - it says that the blackberry id associated with this back up file doesnt match the blackberry id on this device.
( i have already singed in to my blackberry id before trying to restore the files , i dont know why its not matching )
any help please !!!!

If it's not the EXACT same BBID then it won't restore. Did you make any changes to your BBID? Reset the BBID? Change the email, etc.?
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FAILURE TO RESTORE BACKUP ON Q10 AFTER WIPE OUT

After having a problem with deleting text messages I decided to wipe out data (restore to factory settings) then restore my latest backup,back in again on my BBQ10.
Blackberry link won't restore my data or settings. It just keeps on failing to start restoring as if it cannot read the backups, though I've tried with 3 different ones.
In the meantime I've updated blackberry link to 1.2.0 (built 17), and the device to os 10.2.1.1925, but again no success.
I've searched for backup data extraction applications but not available for OS10.
Any ideas???

The latest BB link is 1.2.1.31 or higher try installing that and then rebooting both your phone and PC and try again.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

After Upgrade to 10.2 on Q10 from Sprint - My Photo Albums dissappeared - how do you restore them?

I have not looked at my "Pictures" in a while now since I upgraded. I have noticed that my picture albums (folders) I have under PHOTOS directory on my SD card no longer shows them.
How do you get it back? This is an extreme hassel and time consuming in trying to get my picture folders back.
Very bad... I do not thank anyone really tested all of the functionality for upgrades.

I and many others have upgraded without issue so it is something particular to your phone setup.
Have you tried a hard reboot (volume up/down keys held for ~20 secs or power key for ~10)?
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Is there any RIM rep. in here? Did they notice what's happening? I can't move data from Z10 to Q10

Is there any of RIM representative here???
I know this is a common issue, I see many members from forums, here, crackberry, and many others experiencing problems with BlackBerry Link.
1. I can't switch device from Z10 to Q10, 1st it says my Q10 has old software, I have updated to the latest, now it says please make sure my device is connected and retry, I press retry and always failed to detect (for restore data from Z10 backup to Q10) other than that, it can detect my Q10.
2. To restore data from backup you have to sign in to BlackBerry ID first and it makes your BBM contact transferred without the others, contact, SMS, calendar, notes, alarms, settings, etc. I'm thinking of moving back to Z10 and afterwards all my open chats in Z10 just disappear, I still have importants chat containing appointments, addresses, price negotiation, hotel reservations, argh this is frustrating because every time I wanted to restore to new device it will ask to sign in again, and how is it going to decide which is my valid PIN on the other side of my BBM's contact if I keep switching device like this back and forth..
Why can't it be like the old days of OS 4, 5, 6, 7 and 7.1?
Where we can make full or partial backups and restore it to any device and any OS?
Didn't you make a proper test and research before releasing OS10 and BlackBerry Link on the market? (This question goes to RIM's rep. where ever you are)
If you wanna make all of your customers run away because your and software have issues, you've made it
This is my last bad experience with BlackBerry prior to OS10
Laughable poor camera on 9900 I can't take photos of receipts and documents, and I have to charge 3 times a day (this is supposed to be a "mobile" phones? I always ended up with dead battery when I'm mobile, and I have to stuck on charger for hours waiting to charge)
And now this .... Come on RIM do something please we really like your device...
Devices I like the most are 9700 and 9780, except for desktop manager that is not backing up auto text. Great camera, great battery life.
Btw I have use the latest release of Link but still can't restore data.
Solved!
Go to Solution.

Hello,
virtue wrote:
Is there any of RIM representative here???
Note the banner at the top of most all pages on this site:
This site is not a channel for any formal communication with, escalations to, nor formal support from BlackBerry for any purpose whatsoever.
virtue wrote:
Why can't it be like the old days of OS 4, 5, 6, 7 and 7.1?
Because BB10 was not an evolution from BBOS...it is completely new, and sadly they did not take all of the prior design considerations and use them when they created BB10 and it's associated toolsets.
virtue wrote:
Where we can make full or partial backups and restore it to any device and any OS?
That functionality, while requested by many, has not been implemented. There is no way for anyone here to know if/when it will ever be so.
It seems like the rest of your post was mostly commentary or directed at audiences not in this public user-to-user community, so I'll just leave those alone.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Restoring Q10 to Q10

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