Restoring Windows and reinstalling Creative Cloud
Hello everyone,
I need to restore Windows and format the main drive (preferebly in the other order) and right now I have all the Creative Cloud applications installed and activated. I also have Muse installed and activated on another machine.
I will restore Windows because of some registry problem and I have no idea if the Microsoft Product Key will be the same: it prompts me that Windows is not original, even though it is, and won't let me change the key (which looks different from the one under my laptop anyway). I added this to give more context.
I know I can install CC on two computers, so, the question is:
I will de-activate all the applications installed right now, do the Windows restore magic, re-install Adobe Creative Cloud and re-activate everything. Is this the correct approach or will this count as a "third" computer for Muse and "second" for everything else?
If this is not the right way, which is?
Thank you all in advance.
Thank you!
Between back up, removing linux, formatting, reinstalling Windows and then Creative Cloud I think I will have time to finish War and Peace but, as soon as I am done, I will post back if I was successful or not for future generations...
EDIT:
Yay, I've done it, everything is back to normal! I have deactivated every product: the Big Applications like Illustrator, InDesign, Photoshop, Dreamweaver... I was able to deactivate them with one move, but not Muse and Lightroom (I had to open them and then deactivate them). Then I uninstalled every Adobe application just to be sure. Then reset, crash, crash, Linux partition error, format, reinstall everything and activate again.
Similar Messages
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trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No other CC exists on my computer anymore. Advice?
If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
MAC HD /Applications/Utilities/Activity Monitor
If you are on Windows check in task manager
Ctrl + shift + Esc keys -
Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?
Hi Jakegosselin,
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks -
How do I uninstall creative cloud on my old laptop and reinstall creative cloud on my new laptop?
How do I uninstall creative cloud on my old laptop and reinstall creative cloud on my new laptop?
There is no need to uninstall on the old machine, but you can sign out thru the CC Manager if you like and then uninstall like you would any other software (depends on your operating system).
To install on the new machine repeat what you did originally with the old machine...
Download/install the desktop application, sign in, install the subscription application(s).
Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
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https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to
Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?
Where did you put the LR catalog?
Did you install the same version of LR, which one?
OS and version?
Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
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Hello I have a client that have created a new account in BC for manage himself the website, in the other side I have created a website with muse and I have another different account so if I choose the option to publish de website that is in my account and not in the client account, so I need know how I could upload the website that I made in muse to the BC account of my client.
Thank you!
Between back up, removing linux, formatting, reinstalling Windows and then Creative Cloud I think I will have time to finish War and Peace but, as soon as I am done, I will post back if I was successful or not for future generations...
EDIT:
Yay, I've done it, everything is back to normal! I have deactivated every product: the Big Applications like Illustrator, InDesign, Photoshop, Dreamweaver... I was able to deactivate them with one move, but not Muse and Lightroom (I had to open them and then deactivate them). Then I uninstalled every Adobe application just to be sure. Then reset, crash, crash, Linux partition error, format, reinstall everything and activate again. -
How do i reinstall creative cloud apps after I had to do a windows 8 system restore?
how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
the application manager says all of these apps are updated, but they are not accessible on my laptopUchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.
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I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whether or not my JPEG files were sufficiently HI-Res for the printer. I don't know how I did it but somehow the window has changed so that now it does not have the alphabetical/numerical/Hi-Res information. It just shows the pages in a two page spread in numerical order. How can I restore the window so that I will be able to view the information as I did previously.
Your help will be appreciated,
Don Unwin
[Personal Information Removed]The pages panel is not the place where you see this information. You can customize the Links panel to show all sorts of things, including the page number, effective and actual ppi, and whether the link is OK or needs updating.
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I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??
WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.
Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.
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How do I uninstall, then reinstall Creative Cloud Desktop and also Photoshop
Both CC Desktop and Photoshop have stopped working. I think it is something I did to myself when I did a system reset. Oddly enough, Lightroom 5.2 is still working. I would just like to uninstall and then re-install Photoshop and the Creative CLoud Desktop application. I need someone to help me with that. Nobody is answering my attempts at Chat support. I know, it is Sunday evening. But it DOES say that a chat agent is available. Thank you for any help anyone can give me! Been fighting this for two days now.
Thank you for replying, John! I finally did get a customer tech rep on the chat support last night. He talked me through removal of the CC desktop app using the downloaded cleaner. Then we downloaded the CC desktop app again, and attempted to install it, but I got the same results I have been getting for the last two days; Error code 207. This error says that "the server is not responding, please try again after some time". I had gone through the same gyrations the night before with another tech on chat support. They thought that maybe it was a permissions issue, so they had me create a new admin logon for my computer, login to that, and download/install the CC desktop app. This too yeilded the dreaded Error 207. So, now we are all stumped! The tech last night had me upload some information files about my computer to the tech support people at Adobe. He said they will review everything and contact me via e-mail or phone this evening.
On the plus side, I did discover last night that my Photoshop CC IS working. It turns out the desktop icon, and the icon under the start button were both bad. But when I went to Start>All Programs>Adobe>Photoshop CC it opened right up. Interesting to note, but my LightRoom 5.2, which was also part of my original download after joing Adobe Creative Cloud, never quit working; both the desktop icon and the shortcut under the Start button open it right up.
So, I am up-and-running again on Photoshop, but I am unable to update any thing, or otherwise use the Creative Cloud desktop application. Hopefully someone will be able to help me resolve the issue soon, as I know I have not received the latest upgrades. I am open to any suggestions you may have. Again, thank you for responding! -
Problem with reinstalling creative cloud
Hello, I recently downloaded creative cloud and then subsequently photoshop cc. I was only actually able to use it once and then later that day when I turned on my laptop it then told me that there was a problem and that my computer needed to revert back to a time before there was a problem and that meant that creative cloud and photoshop were removed. I then went back to reinstall creative cloud and i got a very confusing message.I have attached a picture of the message that displays, I have no idea what to do. Any help would be greatly appreciated.
Hi, i haven´t the answer, but 2 or 3 days ago, when i install the photoshop cc too i have a problem, when restart my pc appear a error then was needed return the pc the past point restored, because no start, from thats day, daily hace problems with the products from the cloud...
Try using the clean tool by adobe, was very crazy that tool, but, using him i reinstall the software, but even i have problems... -
Spinning wheel trying to reinstall Creative Cloud
I've tried reinstalling Creative Cloud in order to clean up my applications folder and all it will do now is spin. Before Uninstalling my apps I was running fine with 2014 apps. Help.
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/ -
I need to reinstall creative cloud, but can't see how. Nothing works anymore!
Hi, I've had some issues with my iMac and need to reinstall Creative Cloud. I no longer have the software to uninstall, and can't see how to reinstall on the Adobe website. Where do I go from here?
You can delete the alias also Adobe creative cloud if you have that in Application folder and try downloading CC cleaner tool for MAC Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Run the software and remove Creative cloud Desktop app.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the OOBE folder.
Access hidden user library files | Mac OS 10.7 and later
You can download it again from here: Free Creative Cloud | Download Adobe Creative Cloud free trial
Sign in and then try to install CC apps. -
Just got my computer fixed after it crashed. I have to reinstall creative cloud, but it says it's already been used. What do I do?
Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscriptions may not be in use at the same time
Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
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