Restrict search access of Service requests based on service team

Hi,
We have the below requirement in our client to restrict the search of the service requests based on the service team.
Requirement
A user can only search / display the service requests which are assigned to his queue.(Partner Function --> Service team)
Can you please suggest if we have a standard authorization object by means of which we can achieve this.
Can you please help us on priority on this. Reward points would be awarded for helpful answers
Thanks,
Vamsi.

Hello Vamsi
I redefined the method EH_ONSEARCH_BTN of component BT116S_SRVO/ADVANCEDSP. Because i used this in service order. you can same method of Service request component.
Use can call method insert_selection_param of class cl_crm_bol_dquery_service
to set the SERVICE_ORG parameter with value of Employee's service org.
Regards
Naresh

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I am working on creating some date for EBS Service, and I am unable to open 'Find Service Request' and 'Create Service Request' HTML forms.
I keep getting the error message :
Oracle error - 20001: ORA-20001: APP-FND-02902: Multi-Org profile option is required. Please set either MO: Security Profile or MO: Operating Unit profile option. has been detected in MO_GLOBAL_INIT.
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Not able to create service requests in E-Service

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When i tried through DBCA it hanged...
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Hi Priya,
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That is about the extent.
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SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

Dear friends,
We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center
The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.
The things i have observed
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3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error
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Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
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Procedure
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The transaction type is set up in Customizing
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Hi Raj,
As per your quarries and requirement please go through the link, it will help you in understandable way
http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc
Please reward points,
Cheers,
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Create service order on basis of service request via Enterprise Service

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I would like to use the ServiceExecutionOrderERPCreateRequestConfirmation_In Enterprise Service to create a service order in SAP in the basis of a previous created service request. Is this possible? I already tried calling the service with various parameter combinations. The creation works fine but the relationship to the service request is not maintained. Could maybe any of the SAP guys or anyone else tell me whether this is possible at all or not?
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Hello Manfred,
Yes this is possible.
In the service structure, there is a node by name BusinessTransactionDocumentReference.
Please enter the following in the node elements:
ID = <service_request_id>
TypeCode = 118
MainIndicator = true.
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<BusinessTransactionDocumentReference>
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          <TypeCode>118</TypeCode>
     </BusinessTransactionDocumentReference>
     <MainIndicator>true</MainIndicator>
</BusinessTransactionDocumentReference>
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Hope this helps.
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Service Request Tempaltes in Service Plan.

There are two related questions here:
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Can you check if the Microsoft.EnterpriseManagement.HealthService.Modules.WorkflowFoundation.dll
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Cheers,
Anders Spælling
Senior Consultant
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Hello Jay,
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Hello Yves,
Thank you for this information.
I'd like to tell you that, we are using a shared transport directory and the transport management system is configured properly.
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Kanwal

Search for Service Request

Hi Experts,
My requirement is to search service request by below given fields in the form of Bapi.
Can any one let me know or help me in linking tables of below given fields so that they should get displayed in a search custom Bapi and also when we execute the same it should display the service request based on selected search criteria.
Thank you,
Leela.

Hi ,
Use tables CRMD_ORDERADM_H,CRMD_ORDER_INDEX,CRM_JEST,BUT000.
CRMD_ORDERADM_H -->Service Request ID.
BUT000 ->First Name,Last Name
CRM_JEST-->System status
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CRMD_ORDERADM_H-guid = CRMD_ORDERINDEX-header_guid.
CRMD_ORDER_INDEX-partner_no = BUT000-partner.
CRMD_ORDERADM_H-guid = CRM_JEST-OBJNR
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XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
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Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
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When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
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Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
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I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
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Create a service request with the Account confirmed filled out

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This is the process steps:
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My need is to find an automatic way to replicate the FL and the Account prev-confirmed directly into the Service Request, without repeat the search.
Any suggestions?

Hi Anubhav, thanks for your replay. Your idea is good, but unfortunately our process is a little different. We have to manage with the FL, that is the central item of the Service Request, and with one of the several partner function of the FL.
So, first, the Agent has to search the FL and then confirm the right Account between the FL's partner (each time we have to create a service request, the Customer could be one of the FL's partner function). Now, I'm investigating if with a Badi, I can transfer the FL confirmed with the Account Identification, directly into the Service Request.
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Thanks.
BR,
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Restrict search access of Service requests based on service team

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